Business ProfileforPlano Pre-Owned Auto Group

Have had a nightmare experience and urge anyone reading this to RUN not walk from this dealer.I rented a car in ****** to drive up and purchase a *** 335i. I get to the dealership to test drive the car and was happy with how clean it seemed and low miles. **** her for a spin, up and down the interstate and on the way back start to smell burning oil. I look under the car when I park and see oil dripping from what comes to be the Valve Cover Gasket onto the exhaust and smoking. I tell ****** and he says that's no problem, they can fix it and negotiated another $1k off the vehicle. ****** seemed very personable and had been very helpful up to this point, so I unfortunately gave them the benefit of the doubt and signed the deal, waiting in house for ************ car complete, I start the drive back to ******.By the 35 split I had started to feel misfires and text ***** saying I regretted the deal. Get home in Atx and as I park the Oil Light came on. I take a picture send to ****** and come to find out when they "fixed" the valve cover gasket the technition didn't put any oil in my engine and sent me back to ******* ****** offers to pay for an oil change and said a check would be sent on May 5th and here we are 2 months later and nothing....I take the car to *** to get serviced and get a 7k in services recommended for not only the Valve Cover gasket but the Oil Pan and Oil filter housing gasket. With Video proof showing the most serious leak is the ***** COVER GASKET. So, I ask ****** which gasket they replaced (as a condition of me purchasing) and he sent a picture of the valve cover gasket they purchased then "installed". I send the *** video and ask them to make it right by at least reimbursing me for "what they fixed" and ****** just said the picture of the part bought was proof they installed rather than my literal video proof to the contrary.Save yourself the trouble and work with a more reproable and professional dealership.

****,We apologize for any inconvenience. You purchased a used 2010 *** 3 series (13 year old at this point). We did agree on discounting $1,000 dollars for you on the spot for the minor imperfection and still fixed the valve cover gasket on it before you left. You claimed that the oil light came on and we sent you a check for $100 dollars to get an oil change. After 2 months of you owning the vehicle, you reached out again stating that you are still having an issue with the oil leak. Keep in mind the vehicle was sold as is (Just like any used vehicle in the market) and you did not purchase a warranty contract with it. We still cooperated with you and gave you two options. Either to bring the vehicle back for repair at no cost or for us to ship you the part that is needed. You refused both options provided to you. Please feel free to give us a call if you have any further questions.