Complaints

This profile includes complaints for Autos of Dallas's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Autos of Dallas has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Autos of Dallas

  4472 W Plano Pkwy Plano, TX 75093-5623

• 

  Autos of Dallas

  1015 W Airport Fwy Irving, TX 75062-6219

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traded in my ***** CX-30 on 6/2/2025 and purchased a 2021 *** X1. The dealership has a 3 day/200 mile policy if you don't love the car. I contacted my sales *** on 6/3/2025 and told him I was uphappy, he was off and asked that I come in on 6/4/2025. I returned on 6/4/2025 and informed him if there weren't any other options I wanted my ***** back. I was told that once I signed paperwork then I was unable to get my ***** back. I didn't find anything on 6/4/2025 and was asked to return on 6/5/2025. On 6/5/2025 I spoke to someone at Autos of Dallas who confirmed if the deal hadn't been funded then I could get my car back. I called the bank and had them confirm my ***** account was still active and there was no record of a *** account. I called the dealership and there was an email address provided on their call machine saying I could email ********************************** for a quicker response. I sent my email at 9:29am and got no response. I called and asked to speak to a manager at 11:29am and was passed around to 3 different people, none of which were managers. One person informed me that the finance manager (****) was on vacation and I would have to wait. I told them my window to cancel would be closed by then. I finally spoke to my sales *** and informed him that I spoke to the bank and confirmed no deal had been funded. He said he'd speak to the finance department and get back to me.

  Customer Answer

  Date: 06/09/2025

  This matter has been resolved. The shady dealership has returned my vehicle, with one less license plate. I am just happy to have my car back. Thank you for your assistance.

• Initial Complaint

  Date:01/23/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is either desperate to sell cars or or just dont care about the cars they are selling and the bad business. I purchased my car may of last year and still need repairs on my car that they keep putting off. When they got a new general manager I had hope but I see he has settled in on the bad business as well. We wont mentioned the bad tires they put on my car I finally got changed out that took 4 months. Im furious about the repairs they keep putting off. They are a fraud. If your not careful they will write a warranty into your loan so read your paper work carefully.

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from Autos of Dallas in March of 2024. A luxury package service package was not advertised in the price of the vehicle, but was required to be purchased at a cost of $1998 with any vehicle. After not being provided the information and terms of this package during the sale, I reached out on multiple occasions and still havent received all elements of the luxury package. But this detail still isnt the largest issue. As part of the package, three oil changes and three tire rotations are included. Ive just verified (with time stamped video and photo evidence) after making the 96mi round trip that my service wasnt completed. To summarize, this package was misrepresented in the advertisement of the car, hard -selled, Autos of Dallas has failed to provide the benefits on multiple occasions, and is not completing service paid for as part of the package, but passing off the service as having been complete. The public deserves to be aware of this complaint. ************** would not be an adequate resolution since they cannot be trusted to complete the work in the first place. I seek to be refunded the cost of this package.

• Initial Complaint

  Date:12/09/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 18, 2024, I purchased a 2022 ***** ES350 from Autos of Dallas. As part of the purchase agreement, a $999 non-negotiable fee was added for a service known as Waypoint ***. This service provides a 2-year subscription for the purpose of tracking the whereabouts of the vehicle; this service requires the installation of a *** tracking device.On the day of the purchase, I was informed by the salesperson that the *** device had not been installed. However, he promised that it would be sent in the mail to my home address. The device did not arrive, and I contacted Autos of Dallas multiple times over the past 4 months in order to procure this device. Despite repeated promises that it would be sent, it still has not arrived.I request that I be refunded $999 for the price of the plan since the device has yet to be sent to my home and I have received zero benefit for a service that I paid for at the time of purchase.

• Initial Complaint

  Date:11/10/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/24/24: ****** purchased agreement with company for my vehicle. Company was to get vehicle in make ready condition by fixing needed items. It has been a nightmare working with the sales team ************ no one gets back to you.9/7/24: I received a welcome letter from the financial officer with the details of the payment on my auto loan with the 1st payment due. Emailed the finance that the dealership still had vehicle and what is the process to update my car payment date since the dealership still had my car. 9/12/24: ***************** responds to my email from 9/7/24 to see if the dealership turned over the car and the financial company also said they would reach out to the dealership to see about the delays. Responded to the finance company to let them know I do not have my car & was "ghosted" by the company because no one would return my calls, text or respond to my voicemail. 9/18/24: Followed up with financial company to see if they were able to contact the dealership and they responded that they had not heard back from the dealership. 9/23/24: *************** informs me their finance manager is still trying to hear back from the dealership & the same had been for me trying to contact someone. 9/23/24: I emailed the finance company to discuss my options to cancel the purchase since "NO ONE" from dealership would answer my calls.9/24/24: *************** informs me their financial relation manger is going to the dealership to discuss the matter with a man named *******. Finally after getting this email, ***** calls to tell me my car will be ready for pick up Friday.9/27/24: We needed to returned their loaner car and collected my new car, upon taking the car, I informed ***** that the ************** was chipped and he said he would order the parts via text convo and we could bring the car back to get fixed. Since this time up till now, this dealership has not completed the work!

• Initial Complaint

  Date:11/10/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Formal Complaint Regarding 2015 *** x1 Purchase from Autos of Dallas (******, ******************* *****,I am writing to express my extreme disappointment with the recent purchase of a 2015 *** x1 (VIN: last 5 digits *****) from Dallas Autos. Despite our best efforts to maintain a positive and understanding attitude throughout this ordeal, we have encountered significant issues with the vehicle.Upon the initial test drive, we noticed the "service engine soon" light illuminated on the dashboard. Despite this, we proceeded with the purchase and paid in full for the vehicle with the expectation that the issue would be promptly addressed. (This was a first car for our now college age daughter and she saved half of the car's cost for about a year from her high-school part-time job.) However, since the purchase, the car has required multiple trips to your repair shop, and the same check engine light continues to reappear, specifically displaying codes P2096 (all scans) and P1434 (recent scans). While we test drove the vehicle, we were able to check the service engine light and made the sales associate aware and the sales manager at the time of purchase. Furthermore, we have not been provided with any written documentation detailing the specific repairs performed on the vehicle. This lack of transparency has made it difficult to track the progress of the repairs and understand the root cause of the recurring issues. We have called many times during this ordeal and have had extremely poor follow-up and limited communication. We kindly request that you take immediate action to resolve this persistent issue and provide us with detailed written documentation of all repairs performed. We expect a swift and effective solution that ensures the reliable operation of the vehicle.We appreciate your prompt attention to this matter.Sincerely,****** E. ******, ** ******* L. ****** ************************** ************ *****************************************************************.

• Initial Complaint

  Date:11/09/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2020 Infiniti QX 60 on September 28th, 2024. I have yet to receive my tags/license plates. I've called the ***************************** at the dealership with no response. Each time I call and select that option the phone automatically disconnects. I live in ************** and the dealership is located in *************. Neither counties have received my paperwork from the dealership to begin the process. I've called and spoken to the manager and was given the run around. I can't seem to get a direct answer from anyone. I keep getting told it takes 4-6 weeks. It's passed that.

• Initial Complaint

  Date:11/07/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This place sold us a vehicle, 2023 Infiniti Qx60 in September. Not even 48 hours later, it wouldn't start. We had to get it jumped off. We went back to the dealership and had to get firm about getting it fixed. They did replace the battery. 7 days later, we must have ran over a screw, and we started to lose tire pressure. We pulled over and changed the tire immediately. We called the warranty that the dealership sold us, and they told us that they couldn't cover it because we drove on it when it was low. We literally we driving on the interstate when it started losing pressure, and we pulled over immediately to change it. We fought to get the dealership to replace the tire. The dealership told us that it was because our warranty didn't kick in until 30 days after purchas This was a lie to us. We still arent sure on the warranty issue. Then, on September 27th, the key battery was dead. Then, 1 month later, October 27th, the car is telling us that it needs serviced, an oil change. They didn't even service it before selling it. Today, it is November 7th, and our plates haven't come in. The paper plates on the car expire November 20th. We have had one issue after another, and when we called about it, we got the run around. We had to go to the dealership and get firm for what we deserved. I'm terrified that our plates won't come in on time now, and we have to drive around with expired plates. This place needs to fix what they have done because we are paying a big car note, and this business didn't even service this car before selling it to us. We simply want this business to contact us and make things right. We would like our license plate and for them to actually service our vehicle.

• Initial Complaint

  Date:10/28/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a vehicle. The vehicle had existing damaged in the antenna and headliner. I reached out to finance manager and was provided a *** and I took to **** in Service. He wouldnt accept at first. So went back to finance and was told the finance Manager ***** no longer works for the company. The sales *** ****** no longer works for the company either. So email the General Manager never heard back. So took my car to **** and they explained what happened. Too the car back to Autos of Dallas in ****** was giving a loaner and didnt receive my car back for 3 -4 weeks. They lost my garage opener. I asked for it to ***laced and nothing ***laced as of today. I never received a contract until I made several calls and finally talked to the lady in titles and she sent me a copy of extended warranty and contract by *****. Which I shouldve received at the time I purchased the vehicle. I was advised by ***** he was providing me coverage bumper to bumper on the vehicle. So I received the contract and show I was charged $6792 in extended warranties. I called ************** to cancel Theft warranty and Cilajet because was not advised of this warranty. The *** advised me she showed it was showing a complimentary warranty but showed they charged me $799. I told her I wanted to cancel and she advised me to call and speak with Finance Manager or Business Manager. I called and spoke with Business Manager ******. He expressed that is why ***** is no longer with the company because he wasnt providing correct info, which is not my concerns I do not want the extended warranties and want to cancel. I advised him to have the Finance Manager call asap. You call and no answer. Calls always go to voicemail. I have copies of *** and ***** paper showing I received paperwork 2 months after purchasing vehicle. This company needs to be looked into. Consumer Rights are being taking advantage.

• Initial Complaint

  Date:10/09/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date purchase ; Oct 7th 2024 Price change : Oct 7th 2024 Proof: I have the email sent to me. I recently purchased a car from Autos of Dallas in *****, and I wanted to share my complaint. Unfortunately, it was far from what I expected .From the start, the sales team displayed a lack of professionalism. I was assigned to a new salesperson who, while trying his best, was clearly inexperienced. I had to do most of the research myself regarding the availability of stock, as the initial response I received was that the car I wanted was not available. The next day, I was informed that it was indeed available, which led to confusion.During negotiations, the sales manager presented a $2,500 package that I did not want or need. After some back-and-forth, I was able to negotiate it down to $1,000, but the whole process felt disingenuous. I do not know if they are impose such mandatory fees, which made me feel like I was being taken advantage of.Even after obtaining pre-approval from my bank, I was asked to reapply for financing, which led to confusion in the finance department about why I had applied twice. This seemed like an unnecessary step that may have been intended to benefit the dealership financially.Additionally, shortly after signing the purchase agreement, I received an email stating that the price of the car had been reduced by a ********************** 3-4 hours of my purchase and I received an email. I reached out to discuss a price adjustment or refund of the difference, but I received minimal support. The response from management was dismissive, and I felt my concerns were not taken ************* of the managers responded to my inquiry with an inappropriate question about wanting to buy a cheap price car, which felt insulting. The overall attitude from the management was rude and unprofessional, making the experience even more painful.I signed agreement for ****** by 5:30 pm Oct 2024 and I recdived the below email by 9:13 pm