Business ProfileforVillage Health Partners

I am formally filing a complaint due to the lack of response and willing to take legal tender. *** claim #***** I have sent multiple messages on the *** portal with no response, I have called the *** customer service line multiple times over the past few weeks with no help even asking for escelation to a manager with no call back and no follow up response. I have paid my copay for *** claim #***** through my insurance provider. Instamed sent *** my $50 copay in the form of an Instamed card that was sent *********. Instamed Case #: CASE-******** Instamed Phone number: ************** Email: ******************** I PAID my $50 copay bill to cigna and I am still being contacted by *** for non payment and being threatened with late payments via email, phone and texts. No one was willing to take cash or card during my visit as they had closed out the systmes and just wanted to go home. Below outlines all relative details of my Cigna medical bill payment. Cigna Medical Claim ##************* Service Date 12/11/2023 Claim Received 12/12/2023 Claim Processed 12/13/2023 What I Owe $0.00 Amount Billed on Dec 11, 2023 $387.00 Discount The amount you saved by going to an in-network provider-Minus $229.03 Allowed Amount The amount you and your plan share once you've met your deductible, if a deductible applies.equals $157.97 What Your Plan Paid The amount your plan paid for covered services?this is once you?ve met your deductible, if a deductible applies.-Minus $107.97 Patient Responsibility The amount you owe. It includes $50.00 copay and your portion of the "Allowed Amount." It doesn't reflect any payments you've made equals $50.00 My Payments Online Payment Paid on 12/14/2023. Receipt Minus-$50.00 What I Owe $0.0