Business ProfileforUniversal Green Group

I reached out to the owner of Universal Solar Systems about my Solar Panel not producing to full capacity as a result my bill has gone up. He told me that my overall usage has gone up. I don't know how if nothing is changed so I called COSERV they are going to do an audit on the account. However I have a monitoring that was provided to us by Universal Solar System to verify if the system is working properly based on the layout. on 07/27/2022 I informed the owner that the system is not producing to full capacity. He told me system is working as expected. So I monitored all day on 07/28 and send owner different screenshots that system is not working properly or producing. Now he is telling us that someone shutdown the system manually. Why would we do that and we don't even know how to do that. I went outside to ask him how do we check he told me to check the lever and verified lever is ON. Now he is telling somehow the monitoring system is not reporting it correctly. I feel this is becoming a painful process when they sold us the system we were provided with 10 YR service warranty for anytime the system or the panel is not working as expected. On the receipt is clearly states 25 YR Solar Panel and micro Inverter or power optimizer, Universal Solar 10 YR labor. I requested the owner to send someone to check the panel to make sure they are working properly. He keeps saying to call coserv, or solar edge instead of having a technician come and look at it. He wants to charge me to send someone to come and take a look even though it is under warranty period of 10 YRS. I bought the system from Universal Solar therefore I want the company to follow up and make sure system is working as expected. I don't have time to be calling all different companies to get an answer. If they don't honor their warranty I want Universal Solar to take back their system and pay for the roof repair. For 2 months in a row my bill has been really high