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          Find a Location

          Passport & Visa Express has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Passport & Visa Express

              850 Central Pkwy E STE 155 Plano, TX 75074-5553

            • Passport & Visa Express

              900 E Park Blvd STE 130 Plano, TX 75074-8847

            Business ProfilePassport & Visa Express

            Passports and Visas
            Multi Location Business

            Contact Information

            850 Central Pkwy E STE 155

            Plano, TX 75074-5553

            Get Directions
            Visit Website
            (972) 516-6600

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 40

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Passport & Visa Express has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Passport & Visa Express

                850 Central Pkwy E STE 155 Plano, TX 75074-5553

              • Passport & Visa Express

                900 E Park Blvd STE 130 Plano, TX 75074-8847

              Location of This Business
              850 Central Pkwy E STE 155, Plano, TX 75074-5553
              BBB File Opened:
              5/1/2000
              Years in Business:
              40
              Business Started:
              1/1/1984
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Business Management
              • Madan Goyal, Manager
              Contact Information

              Principal

              • Madan Goyal, Manager

              Customer Contact

              • Madan Goyal, Manager
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/09/2021

              Complaint Type:
              Sales and Advertising Issues
              Status:
              Answered
              We needed urgent passports so I called this business (Madan G****). I was told over the phone that the merchant will accept our passport applications and we will not have to go anywhere. I had an appointment for the whole family with US Post office but it was 45 minutes drive. I thought this service is close by so I decided to use the them. When we showed up at their office, Madan had us fill out the passport applications ourselves and said take these applications to the passport office and made us pay $120 per person ($480). So we ended up going to passport office and standing in line so this business scammed us of $480. I disputed $425 with my credit card company. After weeks of investigation, my credit card company determined that the services promised were not delivered and they reversed $425. Now this business is harassing me to repay them along with collection fee of $45 on top. Or else they will have a collection agency come after me
              Read More

              Customer Reviews

              1 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Michael S.

              06/01/2023

              It's a scam if you're needing a regular passport. All he did was provide false information to make me fill out a new passport application and schedule an appointment to a county clerk (which isn't necessary) and I had to pay $100. When the business claims it's in the agreement, I'd like him to provide the agreement online so people can read through it before they waste their time going their to hear their misinformation. Please don't make the same mistake I did and look up Passport Application online to get the correct info and save your time and money.

              Passport & Visa Express Response

              06/02/2023

              Thank you, Mr *********; for taking the time to write this note. As you are aware, we went thru all fees and charges before we stated any service. You had complete option to not use the service. It is disingenuous for you after the service has been performed exactly as explained at the beginning. Thousands of customers do not feel it is a scam and are very happy. We save you time, hassle and headache in getting your passport. Thank you again.

              Customer Response

              06/02/2023

              He claims we went over the service offered but he never mentioned offering false information as a service or provided info on the specifics until after he had the check and contract. I made a mistake but this place is still a scam and their “services” are unnecessary if you have internet access

              Local BBB

              BBB serving North Central Texas

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