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Business Profile

Online Retailer

Travis Scott Merch

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/08/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 12 2025 purchased a wrestling is real Travis Scott t shirt from Travis Scott direct website . $68.14 was the total - waited a couple weeks never received so I contacted the customer service we emailed info back and fourth I even sent bank debit in the message even says Travis Scott with merch number

  • Initial Complaint

    Date:10/08/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a pair of gloves from the travis scott website, nearly 6 months ago. Due to the length of time, I reached out to customer service to cancel my order approximately 4 months in. They advised no refunds. Received my order today (nearly 6 months later) and it's not even the same product as advertised, this is false advertisement. The company doesn't issue refunds, so I'm filing a complaint so people don't get scammed.

    Customer Answer

    Date: 11/08/2024

    Below is a reddit post of many consumers having the exact same issue. 

     

    ******************************************************************************

  • Initial Complaint

    Date:06/20/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Here's the text translated into English:---On August 4, 2023, I purchased a Travis Scott vinyl from their official website. I was supposed to receive it by November at the latest. Since November, I haven't received any updates. I sent emails and was first told that there was an issue with the carriers having too many packages, then that there was a production problem. Later, they created a fake tracking reference for a package at their warehouse that never moved and showed a weight of ***** kg, which is impossible for the package (likely to make us wait). Today, June 20, 2024, after asking once again where my package is, I was told that it had been sent and received, and if not, I should contact my carrier. I have proof (with the tracking) that it never left the warehouse. Not only do they respond intermittently, but now they are lying. I am part of a group on social media where many others are in the same situation. This is a mass scam, and the responsible party, Travis Scott, must pay for this mass fraud with damages and interest.

    Customer Answer

    Date: 06/24/2024

    They contacted me saying that the shipment was sent the /07/31/2023 but the 03/21/2024 they said the item was sent which does not make sense.

  • Initial Complaint

    Date:04/11/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on November 11, 2023 for a sweat shirt that they advertised as authentic tour merchandise. I reached out to the company many times when the order had still not arrived after 4 weeks. Christmas came and past until tue fake ****** sweat shirt arrived mid January 2024. So not only did it not arrive as promised they also charged $150 for fake merchandise. Authentic tour merchandise does not have a ****** label. Again I tried to contact the company but they do not respond. This website should be s*** down for false advertising and committing fraud.

  • Initial Complaint

    Date:11/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 28,2023 I placed an order for a sneaker from Travis Scott merch on shop.travisscott.com. It took them 2 months for the shipment to finally arrive and once it did they sent me a womens sizing shoe when I ordered a mens shoe. I emailed them and it takes them 2-3 weeks to even reach out to me. They say they sent the correct sizing ( pictures attached shows I did not) and did not respond after I asked to either send me the correct sizing or a refund and I will return the shoes. Overall experience has been bad and I will not be buying from them again.

  • Initial Complaint

    Date:09/08/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered shoes on 7/28/23 and received a confirmation my items would be shipped within 3 weeks. Were at 6 weeks and nothing has been shipped. *** reached out and keep receipt an automated response. Requesting my money back. This company is a fraud.

Travis Scott Merch is NOT a BBB Accredited Business.

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