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Business Profile

Online Retailer

Premier Home & Gifts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/07/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Yes I placed an order for OTR Microwave I have been trying to email, voicemail, live chat and everything is met with no response. They will not give updates on the product nor any type of response. I just want to cancel the order at this point and order through someone else.

  • Initial Complaint

    Date:09/20/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered this range hood on August 30, 2024 and received an email back saying our order is complete and we'd be notified when it shipped. Since then, nothing--we have called four times and get shunted into leaving voicemail. We have sent emails and gotten no replies. We have received emails offering $100 of our next purchase, however, and other impersonal emails from the company. But we are worried this is a scam. We want our money back!

  • Initial Complaint

    Date:09/16/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order July 22, 2024 for engraved wine glasses. I was charged $168.85 promptly! After several attempts to reach the company via email and phone to check on the status, I have heard nothing! Id still like the glasses, but fear they cant deliver. So yes, Id like to get a refund!

  • Initial Complaint

    Date:09/06/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for wine glasses on May 27 2024 (Order # ****) and my credit card was promptly charged $58.95. Over three months later and I have not received them and the order status has never changed. I have emailed several times and left phone messages without a single response.

  • Initial Complaint

    Date:07/30/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased personalized wine glasses on July 9, 2024 for $168.85. Ive called the company 3 times and emailed 4 times regarding the status of my order (#****). I haven't received a return phone call or email. Their lack of responsiveness has caused me to question the legitimacy of this company. And, after reviewing other BBB complaints, I am now concerned that I'll never receive the products. If the company continues to ignore my inquires and does not expeditiously ship the products, I would like to cancel the order, receive a full refund & purchase the items elsewhere. The glasses are an overdue housewarming gift; time is of the essence. Thank you.

  • Initial Complaint

    Date:07/09/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ORDER NO. #**** May 19, 2024 Ordered a 4th of July pillow in May. Never shipped never received. Left several voice mails and emails but no response. Would like item or full refund of $ *****. Thank you.

    Customer Answer

    Date: 07/26/2024

    Thank you. Still never heard back from them. **************** is suspending payment and will credit me back. 

    Appreciate your assistance. 

    Trisha 

    Customer Answer

    Date: 08/07/2024

    Thank you for your efforts. I worked with **************** for a refund which they did. Sad this company does this but appreciate your assistance. 

  • Initial Complaint

    Date:04/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: March 5, 2024 Two engraved gifts Personalized Serving wood board and Personalized Acrylic Beverage Set.Cost charged: #***.88 Left 4 voicemails Sent 3 emails Zero response I would like a refund

  • Initial Complaint

    Date:01/03/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Don't purchase from them! I ordered $100 worth of gardening supplies, but it never shipped. It's. been 6+ months and the order is still only 'confirmed.' It never shipped. I tried to cancel after a month, but I never received a response. I've sent 4+ follow-up emails with absolutely no response.

  • Initial Complaint

    Date:05/11/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 5 personalized small bags on March 23, 2023 and as of May 6, 2023, I have not received items nor any updates on the items. I have sent an email and called and left a message with no response. This company is not very responsive. I thought having a *****, ** address, I was purchasing from a local company but I guess I was wrong.

  • Initial Complaint

    Date:04/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********* cover head was purchased on 02 April 2023 for $41.45. I have not received any updates to shipping in three weeks. I have attempted to contact via email three times and have not received a response. I would like to receive the order but am concerned with the lack of communication.

Premier Home & Gifts is NOT a BBB Accredited Business.

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