Business ProfileforAB Moving

I want to start off by saying we have used AB moving several times but after our most recent experience, we would NOT recommend them to anyone again. We hired AB to load a U-Pack trailer for us. They stated they had done this many times and would send 6 movers (they said this many would be needed so there could be guys in the trailer strapping everything in). We bought 50+ moving blankets and 40+ ratchet straps. They showed up on the day of the move with only 4 people. The team was confused when we asked where the other 2 people were. Unfortunately, the weather wasnt great so all of our items were being put on the truck soaking wet. We offered to stand in the truck and wipe everything off as it was loaded but the lead guy said they had it covered. We put the box of ratchet straps on the truck and even offered to help strap things in, and once again, the lead guy said he would handle it. Wish we wouldve forced our help and not listened. We have so many damaged items, we are at a loss of THOUSANDS of dollars worth of stuff due to their carelessness (only used 2 straps in the whole 28ft trailer, didn't wipe any items off so they sat with water on them in the trailer, and they stacked extremely heavy boxes on the top, which damaged everything below them). After talking to AB on the phone, they said they would compensate us for the damage as soon as we filled out the claim. Now the claim has been filled out and they say they are not responsible for anything because they didnt transport the truck. I am extremely disappointed in the way they have handled this situation and hope they will do the right thing.