Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dont want this company to charge my card a second time.Their policy states if I attempt a return and the items doesnt make it to them I will be charged $50. They included these two jewelry items without my discretion. My order was for one item only and I dont want to be charged if they decide not to receive my returned item as I did not have this agreement clearly spelled out during the time of purchase. They stated they will use the card I used to pay for shipping for the one necklace. I want to be certain I am not charged for these and also want them to pay for and send a return label so that I am absolved of any charges whatsoever.

  Business Response

  Date: 05/23/2024

  The membership program and the free jewelry offer are explained on our home page, ************************************, under "How It Works". The terms of the program were also listed on the confirmation page when completing your order and included in the confirmation email sent to the email address you provided. We also ask our customers to check a box stating that they read and agreed to the terms of the program listed on the order page. We do our best to ensure that all our customers can review, understand, and agree to our offer terms before proceeding with their order.

  Customer has already canceled the membership and received an email with return instructions and return address. Customer just needs to return the 2 trial pieces and can keep the free piece as promised with no further obligations. If you decide to return make sure you keep the tracking number as proof of return as explained in the cancel email. If there's a problem, we can always use that as proof.
  

   

   

   

  Customer Answer

  Date: 05/23/2024

  Its not fair that you werent clear about the intention at the time of purchase. The ad path from ******** states again and again free necklace just pay shipping $1.46. If you wanted the trial period to be very obvious that should have been included, even with an asterisk next to the price point of $1.46. There is definitely more room for you to be honest about the items and purchase and give the consumer more visual cues to decide if they really want your trial period. It was unclear until after I received the items and that is why I filed this complaint. 
  

  Its also sad that you will attempt charging the consumer $50 for two jewelry pieces if the shipping/ return is attempted and does not make it to where you are located.

  I dont accept your response and am asking for you to pay return shipping for all three items because it was misadvertised, and the true nature of your trial period is only mentioned after the consumer is very excited to receive their product.

  Its really bad business.

  Business Response

  Date: 05/24/2024

  The membership program and the free jewelry offer are clearly explained on our home page, ************************************, under "How It Works". To receive the free jewelry piece customer agreed to try out our membership program and evaluate 2 jewelry pieces from our collection. Customer does not have to buy the pieces to keep the free piece. They just have to try them at home and return them if they do not like them. If you decide to return make sure you return them before the deadline and keep the tracking number as proof of return as explained in the cancel email. If there's a problem with delivery, we can always use the tracking as proof to avoid charges.
  

  The terms of the program were listed on the confirmation page when completing your order and included in the confirmation email sent to the email address you provided. We also ask our customers to check a box stating that they read and agreed to the terms of the program listed on the order page. We do our best to ensure that all our customers can review, understand, and agree to our offer terms before proceeding with their order.

  
  Customer has already canceled the membership and received an email with return instructions and return address.
  

• Initial Complaint

  Date:04/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date would be March 1st. I paid 6.99 for a special in a magazine and that was all.I did not sign up for any membership but just got charged $70.00 on April 1st. I just got my bank activity receipt. I would like to be refunded as soon as possible. What do I do now?

  Business Response

  Date: 04/08/2024

  Customer signed up for a jewelry subscription on 02/05/2024 10:55:28 PM. I see that you were charged because you did not return the two jewelry pieces we sent you for evaluation. The membership program and the free jewelry offer are explained on our home page, ************************************, under "How It Works". The terms of the program were also listed on the confirmation page when completing your order and included in the confirmation email sent to the email address you provided. We also ask our customers to check a box stating that they read and agreed to the terms of the program listed on the order page. We do our best to ensure that all our customers can review, understand, and agree to our offer terms before proceeding with their order. Should you need to reread this information, you can find all the details on our Terms & Conditions page, which you can easily access on our website at the bottom of every page.

  Account is now closed and there will be no further shipments or charges.
  

  Tracking confirmation for the set:
  

  Your shipment *** tracking #******************
  Delivered On Wednesday, February 21 at 2:10 P.M.

• Initial Complaint

  Date:03/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They continually keep taking money from my account even tho I told them I dont want their services and am VERY unhappy with a purchase I made months ago I sent back the items they sent yet again this month I have yet another charge from

  Business Response

  Date: 03/25/2024

  Customer did return the initial set and was able to keep 1 free piece as promised. They were not charged for the 2 pieces they returned as part of the subscription. Because the customer did not cancel their membership online and had an active account, we sent them a new set of 2 jewelry pieces to evaluate on March 16, 2024. Customer's account has now been closed and a cancellation email was sent to email on file with instructions to return the 2 trial pieces in the second set so they would not be charged for them if they so choose.

  Customer Answer

  Date: 03/25/2024

  I am rejecting this response because:   Instead of refunding the stolen amount the ended up sending out more c*** apparently I did not order anything for them and had previously canceled their services yet again they wont stop stealing my money and sending me useless garbage 

  Business Response

  Date: 04/05/2024

  WE have marked last set shipped on 3/16 as returned so customer can keep these last 2 pieces and they will not be charged for them. Customer's account is now also closed so they will not receive any more shipments or charges.

• Initial Complaint

  Date:02/12/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free piece of Jewerly via ********* I received the earrings in poor condition not as advertised (no backing to secure the earring). Immediately I reached out to the company who stated I cannot speak to billing or management they can only escalate. I requested cancellation for any further subscriptions which I realized when I called that it was a monthly subscription as well as stated that I do not authorize any future credit card debits from my account and to remove my card from their website. Their representative told me the account was cancelled and that they will correct the free piece resend. A month later I see a merchant on my credit card that I didnt recognize. I immediately contacted the merchant and informed my credit card. The merchant said they requested through escalation a refund as they noted I cancelled the subscription within the timeframe. Additionally, they said I they sent me additionally pieces to try. I told them I didnt request any future Jewerly to be sent as the quality is poor and their customer service is horrible. I cannot do business with a comp y as such. Since then I have multiple emails which they refuse to any my questions and they keep telling me to file a claim with the ***** I told them that is fraudulent as I did not order anything so I cant file a claim if I disjunction order something. This company believe is fraud and a scam and I informed them that I will be filing a compliant with the BBB as they should not be in business and if my money isnt refunded through the dispute with the credit card I will get legal involved. This is wrong and dishonest and no innocent customer should be scammed as such. I can provide correspondences between myself and the merchant. See add I signed up for where it only states the Jewerly and no subscription otherwise I would not have signed up. As well the earrings with no backing. When I called them is when I found out there is a subscription but I cancelled before billing.

  Business Response

  Date: 02/14/2024

  The membership program and the free jewelry offer are explained on our home page, ************************************, under "How It Works". The terms of the program were also listed on the confirmation page when completing your order and included in the confirmation email sent to the email address you provided. We also ask our customers to check a box stating that they read and agreed to the terms of the program listed on the order page. We do our best to ensure that all our customers can review, understand, and agree to our offer terms before proceeding with their order.

  Al initial packages are shipped with 3 pieces and the weight of package confirms that.

  Your shipment *** tracking #******************
  Delivered On Wednesday, December 13 at 12:15 P.M.

  We have issued a courtesy refund and have closed customers account.
  

  Customer Answer

  Date: 02/14/2024

  I have reviewed the business response and accept this resolution with regards to my refund. I cancelled the subscription and sent formal written communication when the free piece was received. No other pieces were received and I informed the company of that asking for proof of shipment, pictures of the jewelry sent against my wishes etc. To date, nothing was sent yet the company wanted me to file an illegal claim with the ***** I also requested their legal department contact however they never provided. I also told the company to remove my information and credit card as I did not and do not authorize any future debit. I also informed the company that I no longer wanted to do business as I was dissatisfied with the quality and communication. They sent me faulty jewelry unable to be used as a free piece that I paid shipping for. I am glad my money was refunded and I am not longer associated wit this company.

• Initial Complaint

  Date:01/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged 50 bucks for no dam reason now my account is negative. I was never contacted about this dhit nothing

  Business Response

  Date: 01/24/2024

  The membership program and the free jewelry offer are explained on our
  home page, ************************************, under "How It Works". The
  terms of the program were also listed on the confirmation page when
  completing your order and included in the confirmation email sent to the
  email address you provided. We also ask our customers to check a box
  stating that they read and agreed to the Terms of the program listed on
  the order page. We do our best to ensure that all our customers can
  review, understand, and agree to our offer terms before proceeding with
  their order. Should you need to reread this information, you can find
  all the details on our Terms & Conditions page, which you can easily
  access on our website at the bottom of every page.

  *************** piece you selected is FREE, and our way of thanking you
  for agreeing to explore the rest of our Nikola Valenti Inspired
  Collection when you placed your order for the free jewelry piece. The
  other two jewelry pieces included in your package were on a 25-day trial
  and were $24.99 each. Once the 25-day trial
  period concluded, we waited additional 15 days to account for any
  possible shipping delays, we assumed you loved the two jewelry pieces
  like most of our customers do and conveniently billed your account at
  the discounted price of $24.99 each! So the good news is there is
  nothing to return, and all jewelry pieces are yours to keep and enjoy.

  Account is now closed so you will not receive any more pieces to evaluate.
  

   

• Initial Complaint

  Date:12/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I seen the business is advertising online decided to order their product from them on a monthly subscription. Whereas when I get the product I can try it for you for so many days if I don't like it I can send it back. I never received any products from them but they continued billing my card without my knowledge for 8 months when I got a hold of them they just kept trying to sell me more product refuse to refund me and now they stopped talking to me and I'm out a bunch of money because of them under false advertising

  Business Response

  Date: 12/29/2023

   

  Customer signed up on February 21, 2023. Originally he provided an incorrect address. We emailed him that the package could not be delivered to the address he provided and he emailed us a new address and we reshipped the entire package at no charge. Customer canceled on 11/11/************* PM. As a courtesy we issued refund for the last S&H charge and told customer they can keep the last piece at no charge.
  

  Tracking for the latest package shipped on 11/4/2023:

  Your shipment *** tracking #******************
  Delivered On Thursday, November 16 at 11:42 A.M.

   

  Below is his confirmation email from customer with their corrected address:
  

  -----Original Message-----
  From: "***********************" <*******************>
  Sent: Tuesday, March 14, 2023 2:55pm
  To: ******************************* <*****************************>
  Subject: **************** address update
  
  Hello sorry for the confusion my address is **************************************************************************** thankyou

  ************

  Customer states he never received any of our products. Yet we received an email on July 2 below that he was trying to return the package (confirming he received it) and wanted to cancel. To which we replied with cancel instructions:

  **********

  Dear ****,
  
  Thank you for your email.
  
  Our jewelry evaluation program has no obligations, risks, or
  commitments! Every seven weeks or so, we send you two new pieces from
  our Inspired Jewelry Collection for you to evaluate during a 25-day
  review period. After that, it's your choice whether you want to keep one
  piece, both, or none! If you decide to keep any jewelry pieces, do
  nothing, and after your 25-day trial period is over, we'll conveniently
  bill you only $24.99 per piece that you choose to keep! That's almost
  80% off store prices for shopping directly from us!
  
  If you no longer want to continue receiving these no-risk jewelry pieces
  to try, canceling your participation in the program is simple. Just
  visit our website ******************************************** and follow the
  instructions. Again, there is never any obligation and no minimum
  required purchase.
  
  Wishing you a sparkling day!
  Nikola Valenti Customer Service
  *****************************************************
  
  -----Original Message-----
  From: "***********************" <*******************>
  Sent: Saturday, July 1, 2023 2:03pm
  To: "Nikola Valenti ***************** <*****************************************************>
  Subject: RE: Nikola Valenti Customer ****** - Address Correction
  
  No I was sending them back to cancel my subscription

  ****************

   

   

   

  Customer Answer

  Date: 12/30/2023

  I am rejecting this response because:   as they can see on July first I sent them a package back that they sent to the wrong place originally then got it to me when I sent it back I told him to cancel my membership but they continue to charge me throughout the year which day just acknowledged. Since then I have not gotten anything there's nothing on my doorstep and nothing in the mailbox. So either they messed up on the address or didn't send it. Either way I want a refund before I take this to court

  Business Response

  Date: 01/02/2024

  Customer initially stated in complained they never received any product. Now after email proof, customer concedes they did receive product. Customer states we sent to wrong address but customer provided wrong address which is where we initially sent first package. Customer then emailed that correct address (see email below) and we reshipped the product to the corrected address at no charge to customer. We have provided *** tracking showing package was delivered. We have issued a courtesy refund for the last charge and marked last shipment so customer will not be charged for them. There is nothing more we can do in our system.

   

  -----Original Message-----
  From: "***********************" <*******************>
  Sent: Tuesday, March 14, 2023 2:55pm
  To: ******************************* <*****************************>
  Subject: **************** address update
  
  Hello sorry for the confusion my address is **************************************************************************** thankyou

  *************************

   

  03/21/2023 07:49:32 AM Nikola Valenti Reship Confirmation
  
  ****,
  
  We apologize for any inconvenience. We have reshipped your
  order. There will be NO charge for shipping & handling.
  
  We hope this helps!
  
  Your new order number is 2733001.
  Your customer number is ******.
  
  Your order will be shipped to:
  ***********************
  ***************************************************************************
  ******
  
  Your order will be quickly processed and shipped to you.
  Thank you once again for choosing us.
  
  Questions? Please email our friendly customer service
  at *****************************************************
  
  Have a great day,
  
  Nikola Valenti Customer Service
  *****************************************************

   

   

• Initial Complaint

  Date:12/28/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Nicolavalenti jewelry is trying to collect over $60 for pieces of jewelry that I never received. I didn't receive the original piece for opening an account with them. In other words, I never received anything. Now they're telling me that my account is overdue.

  Business Response

  Date: 12/29/2023

  Customer's account has been canceled and marked returned so customer will not be charged and will not receive any more charges.

• Initial Complaint

  Date:12/20/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning, There are a few issues here: a) the jewelry that they claim will be sent for testing is not confirmed with the customer although they state they may send test jewelry in fine print - thus is unsolicited. b) there was a claim by the company that they provided an extra 15 days due to my shipping delay which seemed to have been revoked. c) there is a lack of communication between the company and myself which needs to be addressed.As can be verified by the opposing party on the 22/10/2023, I selected their FREE jewelry offer which came with a fine print asking to evaluate two other jewelry pieces for 25 days. At the time, I was confused as when it came to the point to confirm my order I was only informed I would be receiving a jewelry piece and did not expect any additional fees at that point. When the company attempted to charge my account I began to look into it by emailing their support team who informed me that Upon reviewing your account, I see that we never received these pieces back, even after providing an additional 15 days to account for any shipping delays. Hence, we assumed that you were in love with the trial pieces like most of our other customers and only charged you $24.99 for each piece you kept, despite being valued at $99 each. 15 days that I was not informed of, and a delivery I was unaware had even arrived due to no notification of the delivery. After pointing out that based on the extra 15 days that they claimed to have added onto the account I would be in my right to return said goods as the expiration would be 16/12/2023; the claim was made that there was no delay in the shipping - which after assessment appears to be untrue as it was delivered after 9 working days (the delivery service chosen is to be delivered between 4-8 days for items under 4.4 pounds). This would not invalidate the statement of 15 days extra - I requested to return the items on the 11/12/2023 which falls within the timeline.

  Business Response

  Date: 12/20/2023

  Customer placed the order on October 22 and it was shipped to them on October 24. Customer received confirmation email on October 22 and a shipping confirmation email with tracking on October 24. Products were delivered on November 6 per ***.com:
  

  Your shipment *** tracking 802509129800635587
  Delivered On  Monday, November 06 at 1:03 P.M

   

  On December 10, customer canceled the account online stating "I was looking for the jewelry it never arrived. I was waiting for months". Customer now states they have the jewelry all along and now want to return it.
  

  Customer had ****** in home trial and was charged on December 6 -- 30 days after receiving the pieces.

  The membership program and the free jewelry offer are explained on our home page, ************************************, under "How It Works". The terms of the program were also listed on the confirmation page when completing your order and included in the confirmation email sent to the email address you provided. We also ask our customers to check a box stating that they read and agreed to the terms of the program listed on the order page. We do our best to ensure that all our customers can review, understand, and agree to our offer terms before proceeding with their order. Should you need to reread this information, you can find all the details on our Terms & Conditions page, which you can easily access on our website at the bottom of every page.

   

  Customer Answer

  Date: 12/20/2023

  I am rejecting this response because:

  Based on the businesss response it appears they have not reviewed my complaint in its entirety and are relying on the statement of reason for cancellation on their website to hope it does not affect their rating - which is no longer relevant. The fact remains that there a) was a delay. b) there was a claim by the business that they reviewed my account and provided an extra 15 days to cancel considering any shipping delays and return the items as can be seen by the email responses. On this notion the cancellation falls within their timeline.

  Business Response

  Date: 12/28/2023

  There is nothing more for us to state other then previous reply:

   

  Customer placed the order on October 22 and it was shipped to them on October 24. Customer received confirmation email on October 22 and a shipping confirmation email with tracking on October 24. Products were delivered on November 6 per ***.com:
  
  Your shipment *** tracking 802509129800635587
  Delivered On  Monday, November 06 at 1:03 P.M
  
  On December 10, customer canceled the account online stating "I was looking for the jewelry it never arrived. I was waiting for months". Customer now states they have the jewelry all along and now want to return it.
  
  Customer had ****** in home trial and was charged on December 6 -- 30 days after receiving the pieces.
  The membership program and the free jewelry offer are explained on our home page, ************************************, under "How It Works". The terms of the program were also listed on the confirmation page when completing your order and included in the confirmation email sent to the email address you provided. We also ask our customers to check a box stating that they read and agreed to the terms of the program listed on the order page. We do our best to ensure that all our customers can review, understand, and agree to our offer terms before proceeding with their order. Should you need to reread this information, you can find all the details on our Terms & Conditions page, which you can easily access on our website at the bottom of every page.

  Customer Answer

  Date: 12/28/2023

  I am rejecting this response because they still havent really responded to my complaint. 

• Initial Complaint

  Date:12/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother, a senior struggling with cognition, inadvertently accepted an offer from this company in 2022. After her very first delivery, which she likely lost and did not return, I paid the company off, and cancelled her account over the phone. I later saw another bill, which I again paid, assuming it was something that occured before the cancellation took effect. I now see they sent her something in September of 2023, and are charging her for it. They continue to target her, despite the cancelled account. the latest email I discovered had no invoice number but stated the following:"As a reminder, on 09/19/2023, your order was shipped through *** with the tracking # ******************.You've decided to keep additional jewelry pieces we sent you to try for 25 days, and a payment of $24.99 is due for each piece, per our agreed-upon terms of service. Please submit your payment of $49.98 owed to avoid additional LATE FEES and PENALTIES.Please use the secure payment link below."This company targets vulnerable people and this falls under the category of elder abuse.

  Business Response

  Date: 12/12/2023

  We do not show any calls made to customer service for this account, Customer #******. We do show we emailed the customer cancellation instructions per their request but the customer did not cancel the account. We also show the customer has taken advantage of the free jewelry offer on 3 separate occasion on 09/08/2020, 05/11/2022 and 11/02/2022 so customer was familiar with the subscription program.

  Because the account was still active, we shipped to the customer 2 jewelry trial pieces on September 19, 2023. Below is the *** tracking showing it was delivered on Sept 25.
  

  Your shipment *** tracking #******************
  Delivered On Monday, September 25 at 2:10 P.M.

  The account is now canceled. As a one-time courtesy, we have also marked the last set as returned so the customer will not be billed for it. There will be no further shipments or charges.

   

   

• Initial Complaint

  Date:12/11/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Initially placed as a free jewelry and then I've notice that my card keeps getting charged and very poor quality jewelry being delivered. I'm maxed out on my card and they keep attempting the charge every day for the past week. There is no phone number to contact them and they don't even mail an invoice or send an email verification. I've attempted to contact them via their website, with no response and they have a page set up for cancellation requesting information not provided:Account Update To update your account, enter verification information and click Continue.1. Enter email address which you used to place the order Email 2. Enter one of the following values to verify your account Customer Number Order Number Last 4 Digits of Card Number

  Business Response

  Date: 12/28/2023

  Customer was shipped last set on October 24 and it was delivered on October 30. *** tracking ****************** delivered On Monday, October 30 at 12:33 P.M. Customer's trial ended 25 days later. Customer emailed through our website on 12/11/2023 11:01:46 AM asking to cancel and was emailed cancel instructions same day. Customer then called on 12/11/************* AM and was canceled at that time and a cancellation email was sent at that time. So not clear on why customer states 2 weeks later that there is no way to contact us. As a courtesy, we have marked last set so customer will not be charged for them.