Business ProfileforCB JENI Homes

In December, 2023 I submitted a warranty request on a property at ***********************************************************************************************. I own it since 09/03/2021. The property was built by CB **** in December 2020. When I was buying the townhouse in ************************************************************* August 2021. ************* (the company that works with CB **** and installed the **** system) provided information 08/20/2021 that issue was fixed. In spring and summer 2022 I had the same issue with cooling system. I contacted ************* again. They sent different technicians between May, 2022 and September 2022. Eventually the last technician told me HE FILLED UP AC UNIT WITH REFRIGERANT SINCE THERE WAS NOT ENOUGH. He didn't run any tests. I didn't pay attention to his words since I am not familiar with the **** system. I was traveling in summer-fall 2023 and didn't use AC so much. In November 2023 when it was hot *********** turned on AC I got the same issue with cooling system as before . I called AC inspector who after visually observing **** told me "AC unit is COMPLETELY EMPTY from the r410a refrigerant". When I told him the unit was filled up with refrigerant last year he replied "more likely **** had a leak because the refrigerant doesn't disappear from the system like this and AC unit should have been tested by **** for a leak at that time". I called **** again and told them about this situation. They ran test this time and found a leak. Now they want me to pay $1,450 for the labor to fix the issue. I contacted CB **** requesting them to honor the warranty since the issue never was fixed during warranty time. They refused to honor warranty because "it's out of warranty time & only manufacture warranty can be in place through ****". I don't agree with this because I had contacted ************* 4 times in 2021-2022 and they didn't do proper job to fix the issue. They should have ran the test before and fixed the issue when we contacted them in 2021-2022 within warranty time.