Business ProfileforK&S Heating and Air

In 2017 my home HOA referred me to K&S for ** issues. I was advised K&S would honor our 10yr manufacturer homeowner warranty. They fixed the ** through the warranty company n 2017. I was informed of their annual maintenance program and have paid annually for this service since that time. They came for spring service 6/6/23. **** reported Freon low and asked if I had experienced any issues. I stated we had not so he said it maybe due to him connecting his equip. He advised to have it checked in a month again. I called K&S 6/7/23 to get a better understanding of if the ** had an issue or not and to request a report of our service history. Our house was cooling fine I wanted to be proactive. After several calls with supervisors not calling back w info request a mgr ******** sent a Sr **** 7/11/23. He stated the upstairs evap coil was leaking, ***** was critically low in both units, and ***** needed to be filled that day prior to replacement despite that my asking did that make sense because could leak out. Paid $610.47 for Freon. Called ******** same day about warranty was told he left for vacation now. Talk to **** he quoted 2K to replace coils and accessories for both units. Warranty only covered coil. In discussion **** disclosed any company can honor warranty, informing me I was not required to use them as I thought I was. House remained cool 7/11/23. AHS service request placed since not required to use K&S. Evening of 7/12/23 d/s unit stayed on hrs but was not cooling. ** tripping on/off. Home temp range from *****. Reported to K&S staff that answered call 7/13/23 with no return call. I was told Sr ***** and supervisors not available and she would have them call me. No call received to date. AHS ****s came 7/14/23 reported ** was overcharged with too much Freon so pressure over 400 degrees causing the system to trip and shut off. The home would not cool from 7/12-7/14/23. Would like a refund for $610.47 for Freon.