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Business Profile

Health Products

Primal Health, LP

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Products.

Reviews

Customer Review Ratings

1.14

Average of 123 Customer Reviews

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Review Details

  • Valerie W

    Date: 03/30/2024

    I just got a notice from my credit card fraud division advising me of a $39.97 chg on my card and if I authorized it!! I did NOT authorize it and they declined the charge!! I hereby UNSUSCRIBE FROM ANY SUBSCRIPTION WITH PRIMAL HEALTH AND DO NOT WANT ANY FURTHER CONTACT WITH THEM IN THE FUTURE!!!

    Primal Health, LP

    Date: 04/01/2024

    Hi *******, thank you for taking the time to reach out to us. We sincerely apologize to hear that you did not have a great experience, and wed love the opportunity to make this right.
    We've taken a look at your account, and see that this charge is for the renewal of the monthly Natural Health Connections newsletter, which had a free trial period and was a part of your original purchase. We are so sorry if this renewal came as a surprise, as we do our best to ensure its highlighted clearly on the checkout page, in the order confirmation email, and in your account details. Its important to us that youre continually satisfied with the newsletter and, if not, you may cancel the subscription at any time through your account or by reaching out to us.

    Going forward, we have gone ahead and canceled this newsletter subscription and refunded the $39.97. Please allow 3-5 business days for this to be reflected on your account. 

    Please accept our sincerest apology for any inconvenience this may have caused. If you need anything else, please contact us directly at *********************************** or ************ (M-F 7a-6p, S-S 8a-5p, CST).

    Thank you,
    Customer Care Team

  • Howard H

    Date: 03/26/2024

    1 star is too much for such a crooked, predatory company. I hope you aren't here like I am, just discovering these thieves have hand their hands in my bank account since I made a ONE TIME PURCHASE, and months later I discovered they signed me up for recurring billing without my consent. Dear reader, I hope you see all the one star reviews here, and run. There are ONLY one star reviews, and everyone here has the same issue.The lady on the support line insists I willingly checked the box (I placed this order by a phone, and saw no indication anywhere) for this "subscription": a 12 page monthly newsletter that costs $39.97 a month. What a scam.The support lady assured me I would be refunded for the two months, a days pay, that they stole from me. Then I was only refunded a single month. Half a days pay. This review is just the start, Im going to cost you a lot more than you took from me, and hopefully save some people the loss that you caused me.This company is predatory. Look at all the reviews here! They have had ample notice that there is an issue, but have changed nothing. Why? Because milking elderly people with health concerns is apparently very lucrative.*****************************, you are a con artist and a thief of the lowest kind, preying on the elderly and the ill. Everyone here should get together and organize a class action lawsuit.How many victims are out still out there, unaware that there finances are being drained?What does it take to get a company like this shut down? Shine a light on these thieves!

    Primal Health, LP

    Date: 03/27/2024

    Hi ******, thank you for taking the time to reach out to us. We sincerely apologize to hear that you did not have a great experience, and wed love the opportunity to make this right.
    We've taken a look at your account, and see that this charge is for the renewal of the monthly Natural Health Connections newsletter, which had a free trial period and was a part of your original purchase. We are so sorry if this renewal came as a surprise, as we do our best to ensure its highlighted clearly on the checkout page, in the order confirmation email, and in your account details. Its important to us that youre continually satisfied with the newsletter and, if not, you may cancel the subscription at any time through your account or by reaching out to us.

    Going forward, we have gone ahead and canceled this newsletter subscription and refunded the $79.94. Please allow 3-5 business days for this to be reflected on your account.

    Please accept our sincerest apology for any inconvenience this may have caused. If you need anything else, please contact us directly at *********************************** or ************ (M-F 7a-6p, S-S 8a-5p, CST).

    Thank you,
    Customer Care Team

  • Ruth C

    Date: 03/23/2024

    I just got scammed! Thank God I have monitored card protection! What began as $37.97 somehow ended up $248.93!!!! I think that disputable to SCAM unsuspected consumers this way...NEVER AGAIN!

    Primal Health, LP

    Date: 03/25/2024

    Hello ****, we would like to apologize for your negative experience. I do see there was an order placed last 03/23/2024 for The Unbreakable Brain book and 6 bottles of CogniForce which had a total of $288.09. Rest assured that the order was completely canceled and the full amount was refunded.

    Please allow 3-5 business days for this to be reflected on your account. Please accept our sincerest apology for any inconvenience this may have caused.  If you need anything else, please contact us directly at *********************************** or ************ (M-F 7a-6p, S-S 8a-5p, CST).

    Thank you,
    Customer Care Team

  • Jackie J

    Date: 03/06/2024

    I have never seen a company so blatantly take advantage of a group of people. They target individuals with MEMORY issues searching for health solutions, then sign them up for a monthly subscription with no clear warning. Trying to find a connection from the monthly charge name on the credit card statement to this company takes more than just a superficial ****** search. This company is unethical and repulsive.

    Primal Health, LP

    Date: 03/07/2024

    Hello ****,

    We would like to apologize for your negative experience. We'd like to learn more about your specific situation and make things right. However, we are unable to find your account using the information provided. Would you be able to contact us directly at ********************************** or ************ (M-F 7a-6p, S-S 8a-5p, CST)?

    Please accept our sincerest apologies for any inconvenience this may have caused. We look forward to speaking with you and working toward earning back your business.

    Thank you,
    Customer Care Team

  • Lucy C

    Date: 02/28/2024

    Fall of 2023 I started to order a book from Primal Health but was redirected to new windows asking me to sign up for or order other products to which I declined. The message was continually "your order is NOT complete." I finally just stopped and closed the website.A week later I recieved the order anyway and my credit card was charged.However, my credit card was then charged approximately $40 monthly for a "newsletter" I did not authorize.I filed a fraud complaint with **** of America which was initially found in my favor and then reversed. I have closed that account too loosing all card benefits associated with Kroger 123 rewards. Numerous similar complaints have been made against Primal Health and they continue this practice. Something needs to be done.

    Primal Health, LP

    Date: 03/07/2024

    Hi ****, thank you for taking the time to reach out to us. We sincerely apologize to hear that you did not have a great experience, and wed love the opportunity to make this right.
    We've taken a look at your account, and see that this charge is for the renewal of the monthly Natural Health Connections newsletter, which had a free trial period and was a part of your original purchase. We are so sorry if this renewal came as a surprise, as we do our best to ensure its highlighted clearly on the checkout page, in the order confirmation email, and in your account details. Its important to us that youre continually satisfied with the newsletter and, if not, you may cancel the subscription at any time through your account or by reaching out to us.

    Going forward, we have gone ahead and canceled this newsletter subscription on 02/28/2024 and refunded the $39.97 back in to your account. Please accept our sincerest apology for any inconvenience this may have caused. If you need anything else, please contact us directly at *********************************** or ************ (M-F 7a-6p, S-S 8a-5p, CST).

    Thank you,
    Customer Care Team

  • Robin A

    Date: 02/26/2024

    SCAMMERS WHO SPAM!! I have tried numerous ways to get them to stop spamming my email address and it still keeps coming. Desperation reeks of SCAM. I've never ordered anything from, have never heard of them ... They somehow got my email address and are relentless with the spam .... hundreds of messages daily that even if they go to the junk folder, it freezes my outlook possibly due to the content of their message. DISGUSTING!!!!!!!

    Primal Health, LP

    Date: 03/07/2024

    Hi *****, thank you for taking the time to reach out to us. We sincerely apologize for the inconvenience caused by the unwanted emails you've been receiving. We understand the frustration this situation has caused, and we want to assure you that we take this matter seriously. We have successfully removed you from our e-mail list. You would no longer receive any email communication from us. 

    Please accept our sincerest apology for any inconvenience this may have caused. If you need anything else, please contact us directly at *********************************** or ************ (M-F 7a-6p, S-S 8a-5p, CST).

    Thank you,
    Customer Care Team

  • Victor L

    Date: 02/21/2024

    After reading these reviews, all I can say is thank God I never ordered anything from them! The issue is their spam emails. I have opted out time and time and time again! Ive emailed them multiple times asking them to please stop these emails! Ive forwarded these emails to their compliance email address. Im sick and tired of receiving emails from them. I just want it to stop once and for all. This company should be shut down!

    Primal Health, LP

    Date: 03/07/2024

    Hi ******, thank you for taking the time to reach out to us. We sincerely apologize for the inconvenience caused by the unwanted emails you've been receiving. We understand the frustration this situation has caused, and we want to assure you that we take this matter seriously. We have successfully removed you from our e-mail list. You would no longer receive any email communication from us. 

    Please accept our sincerest apology for any inconvenience this may have caused. If you need anything else, please contact us directly at *********************************** or ************ (M-F 7a-6p, S-S 8a-5p, CST).

    Thank you,
    Customer Care Team

  • Denise E

    Date: 02/17/2024

    You have been taking money from my credit card for the last few months for nothing. I have no idea what this monthly fee is for, and I want my money back now!!!

    Primal Health, LP

    Date: 03/07/2024

    Hi ******, thank you for taking the time to reach out to us. We sincerely apologize to hear that you did not have a great experience, and wed love the opportunity to make this right.
    We've taken a look at your account, and see that this charge is for the renewal of the monthly Natural Health Connections newsletter, which had a free trial period and was a part of your original purchase. We are so sorry if this renewal came as a surprise, as we do our best to ensure its highlighted clearly on the checkout page, in the order confirmation email, and in your account details. Its important to us that youre continually satisfied with the newsletter and, if not, you may cancel the subscription at any time through your account or by reaching out to us.

    Going forward, we have gone ahead and canceled this newsletter subscription and refunded the $86.54. Please allow 3-5 business days for this to be reflected on your account. Please accept our sincerest apologies for any inconvenience this may have caused. If you need anything else, please contact us directly at *********************************** or ************ (M-F 7a-6p, S-S 8a-5p, CST).

    Thank you,
    Customer Care Team

  • Sandy P

    Date: 02/15/2024

    I wish there was a zero star option. This company is criminal in that their products attract unsuspecting people with cognitive impairments and then rope them into ongoing purchases they didn't intend to make.

    Primal Health, LP

    Date: 03/07/2024

    Hello *****,

    We would like to apologize for your negative experience. We'd like to learn more about your specific situation and make things right. However, we are unable to find your account using the information provided. Would you be able to contact us directly at ********************************** or ************ (M-F 7a-6p, S-S 8a-5p, CST)?

    Please accept our sincerest apologies for any inconvenience this may have caused. We look forward to speaking with you and working toward earning back your business.

    Thank you,
    Customer Care Team

  • Paul H

    Date: 02/04/2024

    Ive written a BBB review previously for a business that shares the same address. Both ************ LLC and this Primal Health LP share the same address.They also use the same shady email spamming marketing techniques. If you receive their spam emails (and you dont recall signing up) then you could use spamcop.net to report them.

    Primal Health, LP

    Date: 03/07/2024

    Hello ****,

    We would like to apologize for your negative experience. We'd like to learn more about your specific situation and make things right. However, we are unable to find your account using the information provided. Would you be able to contact us directly at ********************************** or ************ (M-F 7a-6p, S-S 8a-5p, CST)?

    Please accept our sincerest apologies for any inconvenience this may have caused. We look forward to speaking with you and working toward earning back your business.

    Thank you,
    Customer Care Team

Primal Health, LP is NOT a BBB Accredited Business.

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