Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $61 on January 21, 2023, for something I did not do/order.
  

  Business Response

  Date: 03/23/2023

  Business Response /* (1000, 5, 2023/02/20) */
  Hi ******, thank you for taking the time to reach out to us. We are sorry to hear of this experience and are happy to assist. We've taken a look at your account, and see that this charge is for the monthly subscription of Cardio Relax and Heart Zest which was part of your original order that was placed last 01/20/2023. We are so sorry if this renewal came as a surprise, as we do our best to ensure it's highlighted clearly on the checkout page, in the order confirmation email, and in your account details. It's important to us that you're continually satisfied with the subscription and, if not, you may cancel the subscription at any time through your account or by reaching out to us.
  
  Going forward, we have gone ahead and canceled this subscription and refunded the $61.00. Please allow 3-5 business days for this to be reflected on your account. If you need anything else, please contact us directly at *******@primalhealthlp.com, or 877-300-7849 (M-F 7a-6p, S-S 8a-5p, CST).
  
  Thank you,
  Customer Care Team

• Initial Complaint

  Date:02/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Primal Labs a health technology company not only overcharged me in addition did not provide the expected service. This company sells health information for people living with certain diseases and conditions and the information is a shame to further sell and push their products. I was erroneously overcharged $ 148.00 . I sent an email because they do not answer the phones as all calls go to a voicemail and calls are never answered nor returned. This is definitely a scheme. This company has charged a total if 324.00 to my credit card when it should have been $141.00.
  

  Business Response

  Date: 03/23/2023

  Business Response /* (1000, 5, 2023/02/20) */
  Hi ******, thank you for taking the time to reach out to us. We sincerely apologize for the long wait time you experienced when reaching out to our customer care team, as the call center is busier than usual during this time, but we're here and happy to help. After reviewing your account, we do show that an order was placed last 01/15/2023 which has a total of $327.15.
  
  As we want our customers to be satisfied with their orders with us, we have provided a refund of $141.18 last 02/11/2023. You mentioned that you were expecting your bill to be should have only been a total of $141.18, so we made another adjustment of $44.79 to match your expected bill. Please allow 3-5 business days for this to reflect your account.
  
  Please accept our sincerest apology for any inconvenience this may have caused. If you need anything else, please contact us directly at *******@primalhealthlp.com, or 877-300-7849 (M-F 7a-6p, S-S 8a-5p, CST).
  
  Thank you,
  Customer Care Team

• Initial Complaint

  Date:02/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ALCON,I seen this product advertising on Instagram site.1. Product was purchase: 19Jan2023.2. I purchased two products 19Jan2023 at the cost of $160.98 and $62.41.3. I have not received my product as of this complaint. I have contacted the computer with not reply. I have called the company over 3 times with not answer or call back.4. I am request a full refund from the company.5. I have received not contact from the company of any reason.6. Purchase info uploaded.

  Business Response

  Date: 02/14/2023

  Hi ******, thank you for taking the time to reach out to us. We sincerely apologize to hear that you did not have a great experience, and we'd love the opportunity to make this right. I understand you have not received your orders yet. We were experiencing delays with deliveries due to change of shipping partners, but we are back on track and sending back orders as quickly as we can.
  
  As per your request we have gone ahead and canceled the order and refunded the $223.39. Please allow 3-5 business days for this to be reflected on your account.
  
  Please accept our sincerest apology for any inconvenience this may have caused. If you need anything else, please contact us directly at *********************************** or ************ (M-F 7a-6p, S-S 8a-5p, CST).
  
  Thank you,
  Customer Care Team
  

  Customer Answer

  Date: 02/16/2023

  (The consumer indicated he/she ACCEPTED the response from the business.)
  ALCON,
  
  I accept because that's the amount I paid for the product.
  
  *******

  Business Response

  Date: 07/21/2023

  Hi, We have already processed a full refund of the customer's order, which was $223.39 on 02/14/2023, which the customer also acknowledged in her ******************** response on 02/16/2023. I believe we have fully resolved the customer's issue. If there's anything that you need of us in order to close the case, just let me know.

  Customer Answer

  Date: 07/30/2023

  I wish my credit card info be removed from the business database and remove me from all subscriptions and stop charging my credit card.

  Customer Answer

  Date: 08/03/2023

  I am rejecting this response because:   I wish my credit card info be removed from the business database and remove me from all subscriptions and stop charging my credit card.

  Business Response

  Date: 08/04/2023

  Hi ******, thanks for reaching back out with this matter. We would like to reassure you that we have processed the complete refund of the charges that you disputed, which sums up to $223.39 on 02/14/2023. We also made sure that all subscriptions and monthly charges has been removed from the account and that all credit card information had been expunged from our systems. We apologize again for any inconvenience this may have caused. If you need anything else, please contact us directly at *********************************** or ************ (M-F 7a-6p, S-S 8a-5p, CST).
  
  Thank you,
  Customer Care Team

  Customer Answer

  Date: 08/15/2023

  I have reviewed the business response and accept this resolution. 

• Initial Complaint

  Date:01/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/25/2023, I was reviewing my credit card statement from Southwest Rapid ************* number ending in ****. I pay off my CC bill completely monthly, but admittedly do not check my charges closely. I often only look carefully at the larger charges on the bill. This month I noted a $19.99 charge from Primal Health and realized that I had not heard of the company name and certainly had never received any product from them. I looked at products they advertise on the internet and these are not products I ever use. I am elderly, but I am a retired M.D. and knowledgeable and skeptical about the value of the products advertised by Primal Health. I looked back on previous statements and I have paid this $19.99 monthly recurring charge for over one year- (charges began in 2021) for nothing that I've ever received and have no recollection of signing up for a product from Primal Health. I called the ************* which was listed on my CC statement. That number provides absolutely no information. There is no customer service option that works. There is a short recording about having difficulty with product shipping, but when I tried to even participate in a survey, it put me on never ending hold. I called my credit card customer service and they said they could not be responsible and could not stop payment. I realize I have some responsibility because I haven't checked my CC statements carefully and I suspect this company is either a fraud or in real trouble. Of course I would like to get these payments reimbursed, but don't expect that. As I see it, my only option to stop this unwarranted and probably illegal charge is to cancel my credit card since I am completely unable to contact the Primal Health directly and legitimately cancel this order. I truly do not believe I ever initiated any product shipment from Primal Health and believe that they began to charge my credit card illegally. Second complaint is lack of a customer service option.

  Business Response

  Date: 01/31/2023

  Hi ****, thank you for taking the time to reach out to us. We sincerely apologize to hear that you did not have a great experience, and we'd love the opportunity to make this right.
  We've taken a look at your account, and see that this charge is for the monthly Perfect Meal Plan subscription. We are so sorry if this seems unfamiliar, as each month we send an email to let you know about the new Perfect Meal Plans that are ready for you in your account. It's important to us that you're continually satisfied with the meal plans and, if not, you may cancel the subscription at any time through your account or by reaching out to us.
  I've noticed you spoke to our customer service on 01/28/2023 and they were able to cancel the subscription and process a refund of $119.94. Please allow 3-5 business days for this to be reflected on your account. Please accept our sincerest apology for any inconvenience this may have caused. If you need anything else, please contact us directly at *********************************** or ************ (M-F 7a-6p, S-S 8a-5p, CST).
  Thank you,
  Customer Care Team

  Business Response

  Date: 04/25/2023

  Hi ****, thank you for taking the time to reach out to us. We sincerely apologize to hear that you did not have a great experience, and wed love the opportunity to make this right.
  We've taken a look at your account, and see that this charge is for the renewal of the monthly Perfect Meal Plan subscription, which had a free trial period and was a part of your original purchase. We are so sorry if this renewal came as a surprise, as we do our best to ensure its highlighted clearly on the checkout page, in the order confirmation email, and in your account details. Its important to us that youre continually satisfied with the subscription and, if not, you may cancel the subscription at any time through your account or by reaching out to us.
  
  We do notice you've already reached out to us last 01/28/2023 and was assisted by one of our customer service representative. I can confirm that the subscription have been completely removed from the account last 01/28/2023 and a refund of $119.94 was credited back to your account. Rest assured that there are no other ongoing subscription or charges on your account. Please accept our sincerest apology for any inconvenience this may have caused. If you need anything else, please contact us directly at *********************************** or ************ (M-F 7a-6p, S-S 8a-5p, CST).
  
  Thank you,
  Customer Care Team

• Initial Complaint

  Date:01/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We emailed them about this but no response as of yet so we are posting here for added help. Back on December 12th we received an email from Primal acknowledging our cancelling of being in their program and promising that our card will not be charged.However we just saw a charge on Jan 9, 2023 for $231.00 posted to our credit card account, we need for them to process a refund asap, for our own protection we also contacted our card company and told them we had cancelled with Primal and this charge should not have happened.On January 6 we received a delivery from ***** that should never had been sent since we had already cancelled, we did not open the package, if they want it back they will need to send a prepaid return postage label, there is no ***** close by so if it would need to be returned by ***** the label would need to be so they would pick it up at our home. We should not be responsible for return postage on a product we never should have received to begin with.

  Business Response

  Date: 01/12/2023

  Hi *****, thank you for taking the time to reach out to us. We are sorry to hear of this experience and are happy to assist. After reviewing your account, we do show that the order was placed back on 01/06/2022 for GlocuBurn which you had an auto-ship subcription during that time. The email notification that you received last 12/12/2022 was for the cancellation of your Natural Health Connection newsletter. As we want our customers to be satisfied with their orders with us, we have gone ahead and canceled the GlocuBurn subscription and processed a refund for $231.00. Please allow 3-5 business days for this to reflect your account.
  
  We also went ahead and submitted a request to get your prepaid return label emailed over to you. When you get it, simply print it off, attach it over the original label, and drop it off at your closest ************* If you are unable to drop the package off, you may call ***** at ************** to schedule a package pickup.
  
  Please accept our sincerest apology for any inconvenience this may have caused. Again, we highly appreciate your feedback. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
  Thank you,
  Customer Care Team
  

  Customer Answer

  Date: 02/26/2023

  We returned the unopened package via the return label provided and the tracking number shows it as delivered as of January 21, 2023 yet we just recently saw the $231.00 charge reappear on our credit card statement. We should not have to pay for something we returned and this charge needs to be refunded asap, thanks !

  Business Response

  Date: 03/03/2023

  Hi *****, thank you for taking the time to communicate to us. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
  
  We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
  
  Please accept our sincerest apology for any inconvenience this may have caused. Again, we highly appreciate your feedback. It's our goal to retain you as a satisfied customer and will hope to serve you again in the future.
  
  Thank you,
  Customer Care Team
  ************

  Customer Answer

  Date: 03/08/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Because we still have not received a $231.00 refund yet.
  
  We told the **** in Primal what the tracking number was and that they need to contact *** Mail Innovations as to why it keeps saying "out for delivery" day after day.
  
  Since it was Primal that gave us the mailing label and chose to use a delivery service we would not have chosen they need to see why *** Mail Innovations has their package in their local area but has not yet delivered it after all this time.
  
  Here is the tracking number we told them: 92023902165599543400248350
  
  and if they use that number in the *** site they can see for themselves and call their local *** and ask why their package has not been delivered yet.
  
  *************************************************************
  
  the delivery started out via the **** and their tracking site shows transit up to where they handed it over to *** Mail Innoviations to finish the remainder of the delivery.
  
  **************************************************
  
  

  Customer Answer

  Date: 03/29/2023

  Not sure why it took so long for *** Mail Innovations to finally show the return as delivered but the tracking kept showing it as "out for delivery" for at least abbout weeks in a row after their system showed it as being delivered long before then. (see attached copy of tracking on ************************** )

• Initial Complaint

  Date:12/31/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company and by proxy its advertising partners have been issued cease and desist notices via their *******@primalhealthlp.com e-mail address.
  
  These notices have not been acknowledged or acted on as the spam keep coming to promoter their dubious products. These e-mails are aimed at both my ***********@aol.com and ********@aol.com.
  
  I am demanding under no uncertain terms per both international, and US domestic anti-spam laws that the aforementioned cease and desist notice is respected in full to both of my aforementioned e-mail addresses.
  
  In addendum the company I am complaining about is to inform its marketing partners that per the cease and desist notice applies to all their clients, and that there is no expiry date.
  
  I will note that my e-mail addresses were illegally harvested, given how I never agreed to recieve these e-mails in any way shape or form.

  Business Response

  Date: 03/10/2023

  Business Response /* (1000, 7, 2023/01/18) */
  Hello ****, thank you for taking the time to communicate this to us. We have taken a look and can confirm that both of these emails are already present in our Do Not Send list, so we sincerely apologize to hear about this experience. We see that we have been in contact and provided further instruction to resolve this, so please follow that instruction if you continue to receive emails. Please be assured that we have looked deeper into this and believe you should not continue to receive these emails going forward. Please accept our sincerest apology for any inconvenience this may have caused.
  
  Thank you,
  
  Customer Care Team
  XXX-XXX-XXXX
  
  
  Consumer Response /* (3000, 9, 2023/01/19) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Company was forwarded sample.
  
  Spam keeps coming!
  
  I want to deal with this publicly to insure there are no misunderstandings.
  
  
  Business Response /* (4000, 11, 2023/02/01) */
  Hi ****, we sincerely apologize to hear that you continue to experience this. We are looking into this further and require a bit more time. We see that we have been in contact directly and provided further instruction if you continue to receive emails; please continue to follow this instruction. Once again we sincerely apologize for any inconvenience. Thank you for your patience.
  Customer Care
  XXX-XXX-XXXX
  
  
  Consumer Response /* (4200, 13, 2023/02/02) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  This act was done illegally!
  
  What assurances do you make publicly it will never happen again.
  
  
  Business Response /* (4000, 16, 2023/02/24) */
  Hi ****,
  Thank you for your ongoing patience. We have reached out again directly and provided further instruction, as we require this to further assist and have not yet received a reply on our end. Rest assured, we have a process in place to prevent this, however, this may happen on rare occasion due to human error; we are further looking into how we can improve this process. We appreciate your feedback, and kindly ask again that you please forward the emails you are receiving as requested. Once again we sincerely apologize for any inconvenience. We look forward to resolving this with you.
  Sincerely,
  Customer Care

• Initial Complaint

  Date:12/17/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No further correspondence/fees from this company
  

  Business Response

  Date: 03/17/2023

  Business Response /* (1000, 5, 2022/12/19) */
  Hi ********, thank you for taking the time to reach out to us. From the details provided, we believe you would like to cancel your newsletter subscription, so have gone ahead and canceled this subscription and refunded the latest charge for you. Please allow 3-5 business days for this to be reflected on your account. If you need anything else, please contact us directly at [email protected], or 877-300-7849 (M-F 7a-6p, S-S 8a-5p, CST).
  Thank you,
  Customer Care Team

• Initial Complaint

  Date:12/15/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made this order for a total of 174.09(137.10&36.99) on Dec 5th 2022 and I have not heard from them at all. They took the money out 12/5. I have called the support number an all I get is music on hold and then to leave a message. Two times I have called. No e-mails confirming my order no order number, nothing. I do not want this to come out of my acct every month. I would like a refund for no product or communication
  

  Business Response

  Date: 03/16/2023

  Business Response /* (1000, 5, 2022/12/19) */
  Hi ******, thank you for taking the time to reach out to us. We sincerely apologize for the long wait time you experienced when reaching out to our customer care team, as the call center is busier than usual during this time, but we're here and happy to help. After reviewing your account, we do show that an order for the ***************** and ********* was placed on 12/04/2022 and on the way shortly. However, per your request, we've canceled your order and have provided a refund of $174.09. Please allow 3-5 business days for this to be reflected in your account. Additionally, please be assured that there are no further subscriptions or automatic payments on your account.
  Please accept our sincerest apology for any inconvenience this may have caused. We hope this information helps, and if we may further assist with anything in the future, please feel free to reach out to us at *******@primalhealthlp.com.
  Thank you,
  Customer Care Team
  
  
  Consumer Response /* (2000, 7, 2022/12/25) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I received the money and all is good Thank you very much for your assistance

• Initial Complaint

  Date:12/13/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12-9-22 date of transaction
  I was searching for health information about high blood pressure online. I happened upon Primal Labs LP and somehow, while reading the site, I inadvertently entered my credit card info and now I am receiving emails - no order confirmation since I didn't buy anything - and a charge of $56.99 appears on my credit card statement. My daughter has tried calling the company today (12-13-22) to cancel and request refund, but the XXX-XXX-XXXX number continuously rings with no answer, only giving option to leave a voicemail. She also called the corporate number of XXX-XXX-XXXX and it rings busy, then abruptly hangs up. I see there are other bbb complaints with similar instances. Please help.

  Business Response

  Date: 03/08/2023

  Business Response /* (1000, 5, 2022/12/15) */
  Hi *******, thank you for taking the time to reach out to us. We sincerely apologize for the long wait time you experienced when reaching out to our customer care team, as the call center is busier than usual during this time, but we're here and happy to help. After reviewing your account, we do show that an order for the Blood Pressure Solution was placed on 12/09/2022 and on the way shortly. However, per your request, we've canceled your order and have provided a refund of $56.99. Please allow 3-5 business days for this to be reflected in your account. Additionally, please be assured that there are no further subscriptions or automatic payments on your account.
  Please accept our sincerest apology for any inconvenience this may have caused. We hope this information helps, and if we may further assist with anything in the future, please feel free to reach out to us at [email protected].
  Thank you,
  Customer Care Team
  
  
  Consumer Response /* (2000, 7, 2022/12/17) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I accept the business' response and action, however, I would prefer to acknowledge acceptance here after the refund has been processed. I will watch my credit card statement within the next 3-5 business days. Thank you.

• Initial Complaint

  Date:12/12/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they billed my credit card on 11/24/22. I don't even know who they are or how they got my credit card information but I did not order anything from them
  

  Business Response

  Date: 03/06/2023

  Business Response /* (1000, 5, 2022/12/14) */
  Hi *****, thank you for taking the time to reach out to us. We sincerely apologize to hear that you did not have a great experience, and we'd love the opportunity to make this right.
  We've taken a look at your account, and see that this is the renewal of Natural Health Connections newsletter, which had a free trial period of 12 months, and was a part of your original purchase. We are so sorry if this renewal came as a surprise, as we have several reminders in place to ensure that you are alerted of the re-bill, such as a call, mail letter, and email. We do our best to ensure that you're continually satisfied with the newsletter and, if not, you may cancel the subscription at any time through your account or by reaching out to us.
  We have gone ahead and canceled this newsletter subscription and refunded the $94.00. Please allow 3-5 business days for this to be reflected on your account. If you need anything else, please contact us directly at [email protected], or 877-300-7849 (M-F 7a-6p, S-S 8a-5p, CST).
  Thank you,
  Customer Care Team
  
  
  Consumer Response /* (2000, 7, 2022/12/15) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Not entirely accepted. I bought a book 3 years ago and never saw anything about an ongoing auto renewal of a newsletter. I was never sent a bill unless it was part of one of their long-winded sales pitches (of which there are many). Nor was I ever given a method to cancel, nor was I ever provided with a receipt that I had been billed. Yes it was a total shock to me to find out this had been going on. However they have agreed to refund me which is acceptable and once received I will consider it a satisfactorily closed matter.