Business ProfileforDFW Improved

Terrible customer service. Poor project management; unrealistic project timelines provided (quoted 4 weeks-- took 7 months). Change orders (yes, multiple) presented for payment AFTER project completed; price nor necessity of change order discussed/signed off on prior to "additional" work commencing. Bid omitted critical component of project (i.e. HVAC for bathroom)-- which was later presented as change order, in turn adding to the cost of the entire project. Plumber was subpar to say the least-- came out multiple times to repair the leaks HE created (yes, two separate, unrelated leaks). Second plumber required to get job done correctly for BOTH leaks. Escalated concerns to owner of company and we were dismissed. Do not recommend at all!

It is unfortunate the client feels this way. It is never our intent to end a relationship like this. We were VERY upfront & honest about the job, process expectations & assumptions made to get us to the agreed-upon contract. We regret how it ended, especially since they are a repeat client, however, we feel very strongly we operated with the utmost integrity.

The HVAC miss is definitely our responsibility as professionals. The other issues referenced were discussed in advance with the clients to prepare them for the reality that they could occur. Some of the cost was absorbed by us in an effort to not capitalize on unfortunate surprises that often times go with remodeling projects. The remainder was discussed with the client at the time of discovery & only a portion was passed along as direct charge to the client with no mark-up by DFW Improved.

While we can appreciate their frustration our efforts to work with the client to help did not win any favor. In the end, they were not asked to pay for anything that was not a required, critical component of the project. The allegation that they were dismissed by ownership is not true. We simply disagreed on what was fair.