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Find a Location

Quality Foundation Repair has 1 locations, listed below.

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    Business ProfileforQuality Foundation Repair

    Foundation Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/11/2019

    Years in Business: 12

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    Plano, TX 75074-7784
    BBB File Opened:
    10/29/2019
    Years in Business:
    12
    Business Started:
    9/19/2011
    Business Started Locally:
    1/22/2019
    Accredited Since:
    11/11/2019
    Type of Entity:
    Sole Proprietorship
    Alternate Business Name
    • Quality Foundation and Plumbing
    Business Management
    • Mr. Felix Rios, Owner
    Contact Information

    Principal

    • Mr. Felix Rios, Owner

    Customer Contact

    • Mr. Felix Rios, Owner
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/20/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Description of Job:Replace cast iron for PVC schedule 40. Approximately 40ft of tunnel.Trench approximately 50ft. Install 1 double clean out. Tunneling & backfill Replace approximately 45ft of main water supply line. Install shut off valve.Replace & relocate 50 gal gas water heater. Relocate dryer gas supply line.Pur. Date - 11/15/2022 Tot: $12,435.00 Reason For Late Complaint:There were so many issues with work done by this company, I wanted to ensure that the main job (sewer replacement) did not fail. Issues: Many jobs were not done to city code requirements. Vent for gas water heater was installed with a downward airflow. This improper installation is not only unsafe, but caused the water heater to not vent properly and melted areas of the top of my brand new water heater. Further, during the job, my water heater was stored in the garage near tunneling work. A digger hosed out my garage, completely flooding the inside of my brand new water heater. I have pictures of the damage. Contract included replacement of ALL cast iron including front of house to city drain. They did not replace this. Further, a cast iron drain in the center of the house was not replaced at all. I called ***** back to ask if he replaced it. He admitted that he didn't, and it was his executive decision to leave it alone! He did not consult me about the decision to leave the old drain, which literally drained directly into the mud after sewer replacement! A sinkhole just outside my home's foundation exists prove it. To reconcile, he came back and connected the cast iron to the new PVC drain, but as the bill described, "all cast iron was to be replaced," which it is not. I'm out of characters for this input field, but there are still many more issues. After his third return to fix other issues and creating even more issues, I will not allow him back. I would like the job to be refunded or partially refunded, but I'm sure that is a dream. This man, should not being doing business.
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    Customer Reviews

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    Local BBB

    BBB serving North Central Texas

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