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Business Profile

Epoxy Floor Coating

ProArmour Concrete Coatings

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Epoxy Floor Coating.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/23/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Work performed by ProArmour was subpar. Have made many attempts via email, voicemail and text to have a warranty evaluation of the flooring performed. We have not received any return correspondence from John R********, ProArmour owner. In the interim, we have had the flooring evaluated by another professional who has confirmed the flooring application was done incorrectly and not to industry standards.

  • Initial Complaint

    Date:08/08/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction was May 4, 2022

    I first contacted the Pro Armour Concrete Coatings on February 14th about the surfacing they installed on garage floors and patios. I was contacted by Valerie who said she was the owner. She insisted that she come by and take a look and give me a bid for the work being performed.

    On the morning of February 16th Valerie and her husband, John, came by to assess the job and give me a bid.

    After that time I tried to decide what I was going to do. On May 4th, I contacted Valerie and she asked me to sign the contract to do the work. I signed the contract and wrote a check for $ 2,265.00 which represented half of the total bill of 4.530.00. Upon signing they insisted that I leave the check under the door mat so they could pick it up rater than me mail the check. I thought that was a bit off but did so. They picked the check up and cashed it on 5/9.

    After paying the deposit I spent time trying to arrange clearing out my garage so they could do their work. With the traveling I do it took me a while to get all things in order for them to come out to do the work.

    On July 20th I attempted to call Valerie a couple of time to set up a day for the them to start the job. Unfortunately I was unsuccessful with my calls. Then i tried to send text messages thinking this may be more effective since they may be too busy to talk on the phone. Again, no response.

    On July 26th I contacted the Better Business Bureau to see if they were still in business and they informed me they were. They also sent me a report on the contactor and little did I know what has happened to me is a pattern experienced by several others.

    Hard working consumers do not deserve being taken advantage by scammers. I just want my money back and let them practice taking advantage of others on someone like themselves.

    I would appreciate any help you can give me. Contractors like this have got to be stopped.

ProArmour Concrete Coatings is NOT a BBB Accredited Business.

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