Credit Card Merchant Services
Think Point Financial, LLCSee Hours
Monday | 9:00 AM - 5:00 PM |
---|---|
Tuesday | 9:00 AM - 5:00 PM |
Wednesday | 9:00 AM - 5:00 PM |
Thursday | 9:00 AM - 5:00 PM |
Friday | 8:30 AM - 5:00 PM |
Saturday | 9:00 AM - 12:00 PM |
About
Important information
- Government Actions:Government Action: BBB reports on known government actions involving business’ marketplace conduct:Gov. Action
On July 29, 2022, the Federal Trade Commission (FTC) took action against payment processing company First American Payment Systems and two of its sales affiliates, one being Think Point Financial, LLC ("Think Point"). The complaint alleged these businesses engaged in a number of harmful practices against merchants including: deceiving businesses about pricing and savings with hidden terms, imposing surprise fees when small businesses try to cancel, using an online enrollment system that obscures key contract terms, and hitting small businesses with zombie charges after they withdraw consent accounts.
Under the Settlement the defendants have agreed to stop misleading customers, stop unauthorized bank withdrawals, make cancellation easier, stop charging existing customers early termination fees and to provide $4.9 million to refund affected businesses.
Think Point Financial, LLC denies all allegations made by the FTC, and there have been no findings or legal conclusions that Think Point violated any law.
To view the FTC's Press Release go here: https://www.ftc.gov/news-events/news/press-releases/2022/07/ftc-takes-action-stop-payment-processor-first-american-trapping-small-businesses-surprise-exit-fees
To view the complaint go here: https://www.ftc.gov/system/files/ftc_gov/pdf/Complaint%20%28file%20stamped%29_0.pdf
To view the Stipulated Order go here: https://www.ftc.gov/system/files/ftc_gov/pdf/Stipulated%20Order%20%28file%20stamped%29_0.pdf
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.