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Find a Location

COOL SUPPORT SYSTEMS INC has 1 locations, listed below.

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    Business ProfileforCOOL SUPPORT SYSTEMS INC

    Commercial Air Conditioning Contractors

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    5960 W. Parker Rd #278-270, Plano, TX 75093
    BBB File Opened:
    1/7/2013
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/03/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    In February 2022 Company was called to give me a quote on air conditioning repair work. A worker came when scheduled and looked at the unit and left. Was later contacted by the company owner, **** and I agreed to the repairs that he quoted. **** calls and asks if he could come to the house and look at the unit himself. I agreed. He came to the house and went in the attic(where the unit is located) and stayed up there for roughly an hour and then comes down and tells me that we need additional work which then changed the repair estimate significantly. I told him at that time I would think about the repairs. I ended up seeking a second quote for the repairs. The second quote was much better so I selected them for the work. **** called me and asked why I used someone else for the work and was very upset. At that point, he told me he would send me an invoice for work he did. He never did one thing to repair the system. I never saw an invoice. He then called a few months later asking about his payment. I told him I never saw his invoice. A few weeks later I end up receiving an invoice totaling $326.19. The invoice is for 2 hours of labor, a service fee, and a leak detector. He never did any work. We simply asked for a quote. Today, 12/3/22 **** shows up at my door with the invoice threatening a lien to be filed if he wasn't paid. We asked him to leave and he did not. We attempted the shut the door and he physically tried to enter my home while my children were here. This is completely unacceptable for a business to conduct themselves in a threatening manner. He is angry he did not get the job.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Greg J

    5 stars

    06/23/2022

    Dave and CSS are top notch HVAC folks. Always responsive and completely fair and honest. I use CSS for our business locations and our homes, they have proven their worth many times.

    Local BBB

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