Complaints

This profile includes complaints for Toyota Motor North America, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Toyota Motor North America, Inc. has 18 locations, listed below.

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  Toyota Motor North America, Inc.

  PO Box 259001 Plano, TX 75025-9001

  
• 

  Toyota Motor Manufacturing Kentucky, Inc.

  1001 Cherry Blossom Way Georgetown, KY 40324

• 

  Toyota Motor Manufacturing of Alabama

  1 Cottonvalley Dr NW Huntsville, AL 35810

• 

  Toyota Motor Distributors Inc

  2451 Bishop Dr San Ramon, CA 94583

• 

  Toyota Motor Credit Corp

  7676 Hazard Center Dr #650 San Diego, CA 92108

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Toyota Motors has manufactured UA80 transmissions with the knowledge that they have failed after ****** miles - only warning customers via "service bulletins" for select years, while the issues has impacted ALL years of UA80 transmissions. Toyota needs to be held responsible for negligence and neglect of their failing transmission - causing their consumers to spend $6k - $11k out of pocket for an entirely new transmission on vehicles less than 5 years old. Their website states "Were in the business of making great cars and trucks. But we also work every day to apply and share our know-how in ways that benefit people, the community, and our planet in order to build a better tomorrow." ... the "better tomorrow" built here - is to continue to fail their consumers for years after their first subtle acknowledgement of this issue.

  Business Response

  Date: 07/20/2025

  We have reviewed the complaint filed by the Guest through our ************************ and regret to hear of the concerns reported by the Guest. 
  

  The Powertrain Warranty on the vehicle is in effect for 5 years or ****** miles from the vehicle's in-service date, whichever occurs first.
  
  Any repair or replacement to the engine, transmission/transaxle, front wheel drive, rear wheel drive, or restraint system, which becomes necessary due to a defect in materials or workmanship, is warrantable within those parameters, and would need to be diagnosed by a certified Toyota repair facility. Items subject to normal wear and tear, noise, vibration, or deterioration are not warranted.
  
  The Factory warranties provided by Toyota cover repairs and manufacturer-caused conditions or defects in materials or workmanship of any part supplied by Toyota that occur and reported while the vehicle is still within the warranty parameters.This warranty does not cover damage or failures resulting directly or indirectly from any of the following:
  
  1.   Fire, accidents or theft
  2.   Abuse or negligence
  3.   Misuse - for example, racing or overloading
  4.   Improper repairs
  5.   Alteration or tampering, including installation of non-Genuine Toyota Accessories
  6.   Lack of or improper maintenance, including use of fluids other than those specified in the Owners Manual
  7.   Installation of non-Genuine Toyota Parts
  8.   Airborne chemicals, tree sap, road debris (including stone chips), rail dust,salt, hail, floods, wind storms, lightning and other environmental conditions
  9.   Water contamination
  
  The warranty also does not cover the following:
  
  1.   Tires; Tires are covered by a separate warranty provided by the tire manufacturer.
  2.   Normal Wear and Tear
  3.   Noise, vibration, cosmetic conditions and other deterioration caused by normal wear and tear.
  
  In reviewing the customers case, we note that the concern with the transmission they are advising of occurred beyond the parameters of the Powertrain Warranty. We also do not show a current diagnosis of their concerns. We understand they are seeking Toyota to open a recall for their vehicle; however recalls are VIN specific, and this VIN does not fall under those parameters. Once a vehicle is outside the warranty period, any repairs would be the responsibility of the vehicle's owner.

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i bought a car and according to the manger since the paper work was processed on the 30th of june and I tried returning in on the 6th july because my last payment wasn't withdrawn until the 1st of july i tried to get my money back also because there were faults in the car that were not listed in the car fax nor the inspection work sheet they provided my sales consultant said i can get my money back and to bring the car back and i left it there as he said and to come back nect morning to file the refund paperwork later on the manager basically was not cooperating and neither trying to refund me my money at all eventhough the car is purchased as is. Sellers are still liable for mispresentations as it states in ****** law which provides consumers protection laws for used car sales which mispresented the vehicles condition. As was told the car would not be sold to the consumer if it had any issues that occur.

  Business Response

  Date: 07/20/2025

  Good morning, BBB,

   

  We respectfully request this to be sent to Servco Toyota, as this does not appear to be a Toyota Motor North America concern.

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Summary:My 2023 Toyota Camry has developed a strong mold/mildew smell coming from the air system, nearly 2 years after purchase. Toyota refuses to fix it under warranty, claiming its environmental.Details:I bought my Camry new in 2023 and have taken good care of it. Recently, the cabin began to smell strongly of mold, especially when the A/C is on. I took it to the dealership, but they told me its not covered under warranty because its due to environmental factors.This seems to be a deeper HVAC or drainage issue, and Ive seen reports of others with the same problem in similar Toyotas. The smell is unpleasant and possibly unsafe. *** asked for help from both the dealer and Toyota, but no real solution has been offered.Resolution Sought:I want Toyota to inspect and fix the issue at no cost, including cleaning or replacing any affected parts. If this cant be resolved, I would like to explore options for a replacement or refund under applicable laws.

  Business Response

  Date: 07/14/2025

  We have reviewed the complaint filed by the Guest through our ************************
  
  Per our records, we do not reflect any recent contact from the Guest to our ************************  We encourage the Guest to contact us at ************ so we may further evaluate the Guests concern.

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2012 white Toyota Tacoma paint peeling manufacturer's defect. Toyota will not cover even though this is a manufacturers defect and a known problem.

  Business Response

  Date: 07/14/2025

  We have reviewed the complaint filed by the guest through our ************************ and regret to hear of the concerns reported by the customer.  
  
  ********************** issued the Customer Support Program ZKG, providing coverage for the identified concern.  The Guests vehicle is beyond the Primary Coverage, which was offered until December 11, 2022, regardless of mileage. After the Primary Coverage, the Secondary Coverage is applicable for 10 years
  from the date of first use, regardless of mileage. Once the vehicle is outside of the Customer Support Program ZKG, the cost of repairs becomes the owners responsibility.
  
  In reviewing the case, we find that Toyota has met its obligations in regard to all expressly written warranties, and are unable to grant the Guests request at this time.

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a Toyota Mirai and the vehicle gets 240 mile range when Toyota states it receives 402 mile range.also fuel is not accessible for the vehicle I was told 50 more stations were opening within a year it has been 2 years and theres 2 new stations

  Business Response

  Date: 07/11/2025

  We have reviewed the complaint filed by the Guest through our Brand Engagement Center. 
  
  Per our records, we do not reflect any recent contact from the Guest to our Brand Engagement Center.  We encourage the Guest to contact us at ************ so we may further evaluate the Guests concern.

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern My Toyota Highlander 2019 suddenly stoped up the hill , can not move in the middle of traffic flow while we are driving. We almost got a bad accident. After checking and diagnostic Toyota dearler said the transmission is not good and need replacement new transmission.Also we had a Toyota camry 2011 that has the same problem transmission. We dont trust Toyota car anymore at all .My Highlander 2019 only has ***** miles on it .

  Business Response

  Date: 07/09/2025

  We have reviewed the complaint filed by the Guest through our ************************ Per our records, we do not reflect any recent contact from the Guest to our ************************  We encourage the Guest to contact us at ************ so we may further evaluate the Guests concern.

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 21, I had my TUNDRA serviced at ************* Toyota in ***********, **. My front part of the hood was broken, and three or four, (receipt and what service told me are different) rocker clips were replaced. That didn't work so I went back to ************* Toyota, and they actually looked at my front hood part again and discovered that the entire front hood portion was broken and needed to be replaced and I would be REFUNDED for those THREE ROCKER clips. I Called ******* at ************ at the Toyota ***************** where he verified that my Platinum and Gold Warranties covered that part. I then let Sand Mountain Toyota know and brought my TUNDRA in and ********, (the Service Manager) took pictures and said that I he would have to contact the **************** manager for TOYOTA. About two weeks ago I called and spoke with ********, and he said that the **************** Manager just got back from ******, and he would be contacting him and checking in my REFUND as well. I have not heard back ******** or ************* TOYOTA so on June 20th, 2025, I once again I contacted the Toyota ***************** and spoke to a ****** who ensured that Sand Mountain Toyota had ONE BUISNESS to contact me as it is REQUIRED. This is the end of the day on June 23, 2025, and Sand Mountain Toyota still hasn't contacted me. At what point will TOYOTA HONOR my warranty and REFUND me. I have already filed a Better Business Bureau complaint on Sand Mountain Toyota last week ago and that fell on deaf ears as well. I'm curious that when someone goes on vacation from TOYOTA all the work and responsibility of that TOYOTA employee is completely?????????????????????????????????????????

  Business Response

  Date: 07/07/2025

  We have reviewed the complaint filed by the Guest through our ************************ Should the guest have any additional questions we encourage the guest to contact Send Mountain Toyota directly at ************ for a resolution.

• Initial Complaint

  Date:06/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Drive Connect Inadequate ****************** Expectations System would provide a reliable and premium navigation experience as part of the built-in infotainment ************: ***************** Model: 2024 Prius Prime XSE Premium Date of purchase: 03/26/2024 However, after using the service, I find the Drive Connect subscription ($15/month) to be both underwhelming and poorly represented in terms of its capabilities and value:1. Dependence on ****s Network:The navigation system is fully cloud-based and fails or lags in areas with weak cellular coverage. This compromises both safety and convenience, especially when offline alternatives are now common across mobile apps.2. Redundancy With Smartphone Apps:The functionality is no better and often worse than free options like ****** Maps or Apple Maps through CarPlay or Android Auto. Expecting users to pay a monthly premium for a service thats inferior to free, built-in smartphone navigation is unacceptable.3. Misleading Value Proposition:At the time of purchase, the system was marketed as a connected, intelligent navigation platform. Nowhere was it clearly communicated that: It requires an active **** connection It offers no offline capability It becomes unavailable without a paid subscription after the trial 4. Lack of Competitive Feature Set:Even basic EV route planning with charger recommendations is subpar. There are no incentives to continue using Drive Connect versus free, more powerful third-party apps. A reconsideration of the Drive Connect subscription pricing model . Revert back to old preloaded offline maps with a *** / ******/ ****** not dependent on any network Options for offline navigation or non-subscription-based access A formal acknowledgment that the marketing and dealer communications misrepresented the usefulness of this service This is a growing concern in owner communities and forums, and I hope your customer satisfaction team will address this proactively.

  Business Response

  Date: 07/07/2025

  Thank you for reaching out regarding your dissatisfaction with the Drive Connect system in your vehicle. We are sorry to hear you have not been satisfied with the service.
  
  
  We appreciate your feedback. Through communications like yours, we learn about our customers' expectations and reactions. [No one knows our vehicles better than our Toyota/Lexus Family, so we truly value your comments.]
  
  
  To gather our customers input, we do interviews, issue surveys, and convene focus groups. However, theres no better source than a vehicle owner who takes time to share valid insight, so we truly thank you.
  
  
  Please know, we have documented your experience here at Toyota National Headquarters.
  

• Initial Complaint

  Date:06/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a 2024 Toyota Tacoma that I purchased with an extended warranty. On June 18th 2025, I took my truck in for 20k service and to have my bed caps and Toyota steering emblem looked at. The Toyota dealership (camelback Toyota) provided awful service with lack of communication. They replaced my bed caps but not the steering wheel emblem that was peeling. I called Toyota advocate (reference Reference Number #************) but I cant seem to locate the reference any more. The Toyota agent recommended I go to another Toyota dealer for second opinion. I took it to another dealer but I am still in the same spot. I need assistance replacing my Toyota emblem on my steering wheel, the chrome is peeling and it is a manufacturing defect.

  Business Response

  Date: 07/07/2025

  We have reviewed the complaint filed by the Guest through our ************************ and regret to hear of the concerns reported by the Guest. 
  In our commitment to provide quality service, Toyota has regional representatives in place to support dealers by providing assistance and acting as consultants in unusual situations.
  
  We note that the Toyota regional representative reviewed all information pertinent to the case, and rendered a decision, declining the Guests request on behalf of Toyota. The decision rendered by this individual represents Toyotas position.
  
  Our review of the case indicates that all of Toyotas guidelines have been followed and that Toyota met its obligations in regard to all expressly written warranties.  We concur with the decision. 

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our 2017 Toyota Sienna has started to experience transmission whining symptoms at about ******* miles and under 10 years since manufacture. This problem has been corrected for certain VINs in Customer Support Program ***, but our VIN is not covered. I believe that our vehicle should be included in the program. Our vehicle was manufactured in the specified window (our vehicle's manufacture date 10/2016, manufacture date window from *** is 7/2016-2/2018), it has the specified transmission model (UA80E), we are within the coverage window stated in the support materials (within ten years of first use), we are experiencing the same transmission symptoms described in the program support materials (whining transmission noise), and we have been recommended by our local Toyota Service members to replace the transmission.From this information, it appears that we meet the criteria and are suffering the same issues as are referenced in the *** materials, but our VIN is not included in the program. I believe that is an error and the program should be expanded. There are many others reporting the same issue and their VINs are not included in the program and so this is not an isolated issue.

  Business Response

  Date: 07/07/2025

  We have reviewed the complaint filed by the Guest through our ************************ and regret to hear of the concerns reported by the Guest.
   We have verified that a position was provided as of 06/19/2025.  In reviewing the case, we find that Toyota has met its obligations regarding all expressly written warranties, and are unable to grant the Guests request at this time.
  As we have indicated, the vehicle is beyond the 7-year/100,000-mile Limited Powertrain Warranty.
  As such, Toyota would be unwilling to offer compensation for any related repairs to the vehicle. While we understand the dissatisfaction with this decision, it represents Toyota's final position on this matter.
  Should the guest have any additional questions, we encourage the Guest to contact us at ************.

  Customer Answer

  Date: 07/09/2025

  I am rejecting this response because: while I understand that the vehicle is past the 7 year/100,000 mile powertrain warranty, I was referring to Customer Support Program (CSP) ZJC. The vehicle is within the manufacture timeframe and the vehicle has the same model of transmission that is reported as having defects requiring replacement, and the vehicle has been experiencing the exact signs as stated in CSP ZJC, but we are being denied participation in the program. There are hundreds of others in our position, as evidenced by the ********** petition referencing the same issue (*******************************************************************************). This is not a one-time occurrence, and it appears to us that CSP ZJC is being applied too narrowly. 

  Business Response

  Date: 07/14/2025

  We have reviewed the complaint filed by the Guest through our ************************ and regret to hear of the concerns reported by the Guest.
  
  We have verified that a position was provided as of 06/19/2025. In reviewing the case, we find that Toyota has met its obligations regarding all expressly written warranties, and are unable to grant the Guests request at this time. As we have indicated, the vehicle is beyond the 7-year/100,000-mile Limited Powertrain Warranty. The guest contacted the Toyota *********************** on 6/19/2025 and was advised by a Team Member that the vehicle is not associated to any customer support programs or special service campaigns.
  
  As such, Toyota would be unwilling to offer compensation for any related repairs to the vehicle. While we understand the dissatisfaction with this decision, it represents Toyota's final position on this matter. Should the guest have any additional questions, we encourage the Guest to contact us at ************.