Reviews

This profile includes reviews for Mazda Financial Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Mazda Financial Services

  6565 Headquarters Drive Plano, TX 75024

• 

  Mazda Financial Services

  6400 Main St, Suite 200 Williamsville, NY 14221

Review Details

• Review fromNatalia S

  Date: 07/29/2025

  1 star
  Absolutely awful experience! First of all to reach out an agent on the phone it takes forever! Then all the agents unprofessional every provide different information. Here ie my story- traid-in the car on the May,9 - fill out all the papers for GAP cancellation. They said 2 weeks to get the check. Took more longer-received the check on the wrong amount - larger than suppose to be. Called them and let them know than the amount is incorrect. They said than they ll send me another one. Never receive it. Called again - they said, will reissued the check after verifying than it was not cashed and will send it with expedite service, than it will be quick, but kindly recommended me call again in a 2 days if I want to know the update on my situation. And I spent my time, called again - representative said than check was sent yesterday with regular mail, not expedite (10 working days, means 2 weeks more!) I asked than they transfer me to a manager, to ask about why they sent it with not expedite service, and finally the manager told me the check was not send yet.... I am very sad and frustrated about how this big company has so unprofessional team, which making so many mistakes. And you can not reach the high division - to explain the situation than they can help you with that. Even I already spoke with representative from Mazda USA - the same, just agent and no any help and solution. Very, Very Bad experience! Hope someone of the high managers from Mazda will read this review and will send me the check finally. And also hope than this 1 star review help Mazda financial services will become better, and be more focused on the customer needs.

• Review fromCorey W

  Date: 07/21/2025

  1 star
  ***** this company at all costs. The customer service agents will lie to you. I was told that I could have a 60 day extension, and waited 2 weeks for paperwork. I did not receive paperwork and called, and was told that i was actually declined even though the agent told me I was all set and the paperwork was being mailed to me. I have done extensions in the past, and had no problem. I am taking care of my mom who had a stroke and I am not working right now, and needed the help. Mazda has zero compassion for the customer, and honestly don't care if your vehicle gets repossessed. You would think they would want to help the customer and not deal with the car being repossessed. Worst experience I have had with them. Buyer beware when talking to the customer service team that are most likely lying to you. Now im in a horrible situation as I don't know how I will pay my payments.

  Mazda Financial Services

  Date: 07/25/2025

  July 25, 2025 BBB Case: ******* Contact Name: ***** ******* Account Number: ********** ******************** of Mazda Financial Services (MFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (TMCC) and MFS regarding the customers dissatisfaction with the denial of the payment extensions.Our records indicate that the customer had extended the payments for August 20, 2024, September 20, 2024, January 20, 2025, and February 20, 2025. Per business practices, we are unable to process more than four payment extensions within a consecutive twelve-month period. ***** ******* was advised by a phone representative on July 8, 2025, that he was approved for two additional payment extensions. On July 11, 2025, the customer was notified through the support center that the extensions were denied due to too many prior extensions within the allowed time period. ***** ******* then called in on July 11, 2025, and was advised by a ************* team member that the extensions were still being processed. On July 21, 2025, ***** called in and spoke to a ************* team member and a Resolution team member, both confirming he was provided incorrect information, and we were unable to process the requested payment extensions. We have provided coaching to the team members who provided the customer with the incorrect information. We realize this may not be the response they desired, but we hope our above reply has resolved this matter amicably.Please know that Mazda Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. The trade name Mazda Financial Services and the Mazda and Mazda Financial Services logos are owned by Mazda Motor Corporation (Mazda) or its affiliates and are licensed to Toyota Motor Credit Corporation (TMCC). Retail installments are owned by ****. Mazda is solely responsible for its products and services and for promotional statements about them and is not affiliated with **** or its affiliates.

• Review fromAnton S

  Date: 07/18/2025

  1 star
  BAD experience, unfortunately!Here is my story: I paid off my car. All payments were completed in time. According to their website, it may take up to forty-five days to receive the title after the final payment is made. I waited patiently, but after more than fifty days had passed, I did not receive the title or any other documentation from them, so I called customer support. It turned out that they sent it to the wrong address!!! (That is what I've been told in customer support.) I want to emphasize that I did not make any changes to my address. It was the same when I bought the car, and it is still the same! It is a typical address in the ***(not too long, not too short). However, they somehow messed up this! I then spoke with their representative F. He CONFIRMED that it was a mistake on their side, and he ASSURED me that they would send me the title one more time, and this time it should be priority mail with the TRACKING NUMBER!... Well... you think they did it? Of course NOT! After ten more days of waiting and receiving nothing from them, I called back again and spoke with the same representative just to hear that they did send it for the second time, but... without any tracking number, and to the WRONG address AGAIN!!! Their answer was just to "wait for a couple more days". Ridiculous! After a few more calls, I finally found a good representative, and thank God they finally(from the third attempt) sent me the title with the tracking number like I asked before! So, I received my title! End of the story? No! There was also some other documentation unrelated to my vehicle in the letter!! A paper about a different car with a different owner(some kind of dealership). Why was it together with my docs in the same letter? Do you even check the docs and addresses before sending them??? Absolutely unprofessional! I do not recommend doing business with them.

  Mazda Financial Services

  Date: 07/23/2025

  July 23, 2025 BBB Complaint ID: ******* Contact Name: ***** **************************** of Mazda Financial Services (MFS) is in receipt of the review submitted by ***** Saienkos regarding their dissatisfaction with Mazda Financial Services (MFS). We thank our customer for bringing their account concerns to our attention and for sharing their feedback. We understand and recognize that time is valuable.Our team members are trained to the highest standards. We understand our customers rely on the companies they do business with to provide accurate information. We have provided the necessary coaching to the appropriate management teams to prevent misinformation from being relayed in future conversations. Additionally, in an ongoing effort to mitigate errors by continuing to improve our processes going forward, the appropriate management teams have also been made aware of ***** Saienkos experience.We respectfully request that our customer please return the unrelated documentation that they received to MFS via FAX **************.Lastly, MFS also recognizes that receiving a resolution was time-consuming and ongoing. As a result, **** sent a token of our appreciation under separate cover to ***** Saienko.Please know that Mazda Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. The trade name Mazda Financial Services and the Mazda and Mazda Financial Services logos are owned by Mazda Motor Corporation (Mazda) or its affiliates and are licensed to Toyota Motor Credit Corporation (TMCC). Retail installments are owned by ****. Mazda is solely responsible for its products and services and for promotional statements about them and is not affiliated with **** or its affiliates.

• Review fromPaul H

  Date: 06/30/2025

  1 star
  The worst Customer Service that I have received. I never received my bill for this months payment in the over 10 years that I have leased I have never been late, they charged me $18 in late fees and advised me that I need to pay it immediately and were very rude. I highly recommend going with another car manufacturer.

  Mazda Financial Services

  Date: 07/01/2025

  July 1, 2025
  **** ******
  BBB Review
  This is in response to the review submitted by **** ****** against Mazda Financial Services (MFS) regarding billing statements and late charges. We would like to extend our sincerest apologies for any frustration Mr. **** ****** endured when contacting our Customer Care Center regarding the same matter.
  According to our records on November 14, 2024, Mr. ****** entered into a Closed-End Motor Vehicle Lease Agreement (contract), for a 2024 Mazda CX-90. By signing the agreement, he agreed to make twenty-three payments of $367.58 each month beginning on December 14, 2024. Per his contract, payments must be received in full by the due date to avoid late fees, which may be assessed if payment is not received within 10 days of the due date.
  Our record indicates that billing statements are generated and mailed approximately 17 days prior to the schedule due date to provide sufficient time for receipt and processing. However, once mailed, delivery timelines are dependent on the US Postal Service, which is outside of our control.
  For added convenience, we recommend setting up automatic payments via the MFS website or by calling our Mazda Customer Services. This method reduces processing delays. If Mr. ****** needs assistance, please contact MFS Customer Services.
  With respect to the late charges, we confirmed on June 30, 2025, Mr. ****** contacted our Customer Service Center regarding his outstanding balance. As a one-time courtesy, we agreed to waive the $18.38 late fee, which has been applied to his MFS account as of June 30, 2025.
  Please know Mazda Financial Services strives for excellence in our customer satisfaction. If there are any additional questions regarding this concern, please contact us at ***** ********.
  We may include Personally Identifiable Information (PII) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the PII in our response after submission. The trade name “Mazda Financial Services” and the Mazda and Mazda Financial Services logos are owned by Mazda Motor Corporation (“Mazda”) or its affiliates and are licensed to Toyota Motor Credit Corporation (“TMCC”). Retail installments are owned by TMCC. Mazda is solely responsible for its products and services and for promotional statements about them and is not affiliated with TMCC or its affiliates.

• Review fromWill D

  Date: 06/09/2025

  1 star
  Horrible... I paid off my car loan for credit purposes. They don't report to the credit bureau until ***** days they said. They don't provide any digital documentation it was paid off- not an email or anything. You must wait ***** business days. I paid the loan on 5/23 and it should arrive by 6/20. That will be the only documentation that the loan has been paid off. Even in the portal it says "Closed", payment due. I'm on hold now to try to get some type of letter, which requires going through another department to get an email confirmation that the account is closed. Very disorganized and archaic.

  Mazda Financial Services

  Date: 06/13/2025

  June 13, 2025 BBB Review ID: ******* Contact Name: ******* ****** Account Number: ********* ******************** of Mazda Financial Services (MFS) is in receipt of the review submitted by ******* ******, regarding their dissatisfaction with Mazda Financial Services (MFS).We thank our customer for bringing their account concerns to our attention and for sharing their feedback. Our records reflect, we received their payoff in the amount of $12,197.20 on May 23, 2025. Additionally, *** records also reflects that on June 9, 2025,******* ****** spoke to a *** representative. During that conversation, our *** representative expedited a Paid in Full letter to the email address provided by our customer.Please know it may take up to 45 days for the *************************** to update credit tradeline.******* ****** can contact the *************************** using the information below for additional concerns:? *************************************************************** ************** ? TransUnion ******************************************************************************* ************** ? Experian *************************** ************** ? ********************************************************************* ************** Please know that Mazda Financial Services strives for excellence in customer satisfaction.If there are any additional questions regarding this concern, please contact us at *************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. The trade name Mazda Financial Services and the Mazda and Mazda Financial Services logos are owned by Mazda Motor Corporation (Mazda) or its affiliates and are licensed to Toyota Motor Credit Corporation (TMCC). Retail installments are owned by ****. Mazda is solely responsible for its products and services and for promotional statements about them and is not affiliated with **** or its affiliates.

• Review fromCaitlyn C

  Date: 05/31/2025

  1 star
  Where do I begin Im a current lease holder with them. Since 3/2022 its been a continuous headache. My app ALWAYS says my account is past due even when I pay that month(the add in the next month so you pay and pay) the customer service is horrible, I literally had an agent say ..well youre going to need to borrow money from a friend or something. Their records of transactions do not match my transaction transcripts in my app, the are constantly unable to find payments Ive made. One particular time I was on the phone for over 2 hours- the agent couldnt find payments made and ended the long call with telling me I was correct and their system was not. They sent me a letter this month saying I owe $1157.36- my monthly payment is $589.12 (which is CRAZY). Im behind $468 from April how do I owe $568.24??? They cant tell me. This is absolutely ridiculous. They shouldnt be allowed to literally rob their customers. This company has done nothing but blow my phone up, threaten repossessions and literally keep me in a constant state of anxiety. THEY CANT EVEN TELL ME WHERE MY MONEY HAS GONE. This is NOT a company you want to work with.

  Mazda Financial Services

  Date: 06/04/2025

  June 4, 2025 BBB Review ID: ******* Contact Name: ******* ********* Account Number: ********** ******************** of Mazda Financial Services (MFS) is in receipt of the complaint filed against *** regarding Caitlyn ********** request for assistance with the above-referenced MFS vehicle account. We thank our customer for bringing their account concerns to our attention; however, *********** do not align with theirs. Our records reflect that ******* ********* holds a retail installment contract with ***, not a lease contract.Our customer signed their retail installment contract on March 23, 2022. Their contract obligates them to make 72 payments of $589.12. By signing this contract, ******* ********* agreed to the terms and conditions, which include their obligation to pay in accordance with the payment schedule and all other terms and conditions. Pursuant to the terms to which they agreed, their failure to continue to remit payment and keep the account in a current status may result in further collections activity or legal action. Our records also show that their account first became past due in November 2024, as the November payment did not post to the account. The most recent payment submitted on May 16, 2025, was returned by our customers ******************** institution on May 23, 2025. Additionally, there have been a total of nine (9) returned payments over the term of the contract thus far and seven (7) of the (9) since January 2025. As of May 27, 2025, a Right to Cure letter has been mailed to our customer confirming the account status.The billing statement dated April 21, 2025, confirmed a past due amount of $568.24 plus the payment due of $589.12 for May 7, 2025. A copy of the monthly billing statements dated November 19, 2024, through the most recent statement from May 20, 2025, including a copy of the transaction history, have been sent to ******* ********* under separate cover for them to review and retain for their records. If our customer identifies an error, we respectfully request a merchant report from their financial institution be sent to MFS so that additional research can be done in greater detail. Lastly, our team members are trained to the highest standards. The account has been reviewed, and our customers concerns and feedback have been provided to the appropriate management team(s).Please know that Mazda Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. The trade name Mazda Financial Services and the Mazda and Mazda Financial Services logos are owned by Mazda Motor Corporation (Mazda) or its affiliates and are licensed to Toyota Motor Credit Corporation (TMCC). Retail installments are owned by ****. Mazda is solely responsible for its products and services and for promotional statements about them and is not affiliated with **** or its affiliates.

• Review fromMatthew S

  Date: 05/07/2025

  1 star
  In good faith, my wife and I are currently in the process of trying to buy a car that we have been leasing from ***** Mazda in ******, ************* which subcontracts all financial business with Mazda Financial Services.First, Mazda Financial Services sent us the incorrect number on the mailed paperwork to contact Mazda Financial Services to try and complete this process of purchasing our leased vehicle over the phone. The number that was given on their paperwork had the last number "2" when I was eventually told that it was supposed to be a "3" which was the information I needed to complete the process of purchasing the leased vehicle without financial penalty. Just a minor detail that may have had major consequences if we did not do our due diligence and I would definitely deduce that this is not an ethical business practice. Second, even though the lease was under my wife's name, when we were finally given the opportunity to purchase the leased vehicle after a significant amount of time calling numbers that lead us nowhere, the bill of sale was put under my name and Mazda Financial Services put my wife's name handwritten on the title which has now forced us to contact Mazda Financial Services for a third time so they can fix the bill of sale with the corresponding name on the title that they ****************** is really concerning that such a large business entity can continue to serve customers in such a dishonest manner and continue practicing business without consequence.I strongly recommend not leasing a car through Mazda Financial Services because it is not worth the constant administrative errors being placed back on the customer whose only purpose is to pay for the lease and purchase the ********** a faithful Mazda owner for almost 20 years, I can no longer have faith in a company that treats its customers so maliciously.

  Mazda Financial Services

  Date: 05/12/2025

  May 12, 2025 BBB Case: ******* Contact Name: ******* ********** Account Number: ********** ******************** of Mazda Financial Services (MFS) is in receipt of the review submitted by ******* **********, regarding their dissatisfaction with the above-referenced MFS vehicle account. We thank our customer for sharing their feedback and for bringing their account concerns to our attention.The correct number for *** customers to reach customer service for support is **************. This is the same number provided on the documents to complete the purchase of any leased vehicle. Additionally, Mazda dealerships are also provided with a customer service number for MFS, and that number varies by one digit.Due to an inadvertent error, the bill of sale was issued in the primary account holders name, ******* **********, although the ***Lessee, ******* **********, completed the lease end buyout documentation. *** spoke to our customer on May 7, 2025, and a duplicate title application was expedited to the ************************ of Motor Vehicles (MA DMV). The application was successfully received on May 8, 2025, by the MA DMV. *** has been advised the MA *********** levels are 4-6 weeks to receive the duplicate title, as the MA DMV will not accept an Affidavit of Correction from MFS to correct the title.We recognize that receiving the corrected documentation has been time-consuming for our customers; therefore, weve sent a token of our appreciation under separate cover to ******* **********.Please know that Mazda Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. The trade name Mazda Financial Services and the Mazda and Mazda Financial Services logos are owned by Mazda Motor Corporation (Mazda) or its affiliates and are licensed to Toyota Motor Credit Corporation (TMCC). Retail installments are owned by ****. Mazda is solely responsible for its products and services and for promotional statements about them and is not affiliated with **** or its affiliates.

• Review fromAshton F

  Date: 04/16/2025

  1 star
  Do not do business with these people I bought out my lease and found out that Mazda Financial Services did not have my title, they had never taken the time to make sure they got a paper title after I moved states and had them send me the title for registration. They neglected to send me a bill of sale, a signed purchase agreement, all they sent was a lien release which is not enough to be able to re-title a vehicle.

  Mazda Financial Services

  Date: 04/22/2025

  April 22, 2025 ****** ***** BBB Review This is in response to the review submitted by ****** *****, against Mazda Financial Services, regarding the title release after purchase. First and foremost, we would like to extend our sincerest apologies for any frustration ********** endured when contacting our ******************** regarding the same matter. According to our records on September 01, 2023, relocation documents were sent to Mr. ***** to assist with transferring the vehicle title to ********. As part of this process, the original title was mailed to the Nebraska DMV. Completion of the title transfer and payment of any associated registration fees are steps handled by the customer in accordance with state regulations. Despite multiple attempts to reach Mr. ***** with finalizing the title process, the Nebraska title was not received until April 17, 2025. Since the *** account reflects as paid in full status, we are sending the original NE title to the address on file. The expected delivery timeframe is 2-3 days via ***** delivery. Please know Mazda Financial Services strives for excellence in our customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. The trade name Mazda Financial Services and the Mazda and Mazda Financial Services logos are owned by Mazda Motor Corporation (Mazda) or its affiliates and are licensed to Toyota Motor Credit Corporation (TMCC). Retail installments are owned by ****. Mazda is solely responsible for its products and services and for promotional statements about them and is not affiliated with **** or its affiliates.

• Review fromSophie P

  Date: 04/13/2025

  1 star
  I have leased many a car. Always do ACH payments and yet somehow Mazda financial services is the only one who doesnt take out payments for almost 2 weeks after making the payment. On top of it, they must have had some system glitch where my phone number AND email got changed in their system, so when my payment did get reversed (2 weeks later), they didnt contact me at all which then got me super delinquent as I had my stuff on autopay and assumed all was good! When it came time to lease my next Mazda, I wasnt able to bc of those late payments that I couldnt even correct bc I didnt know it happened! Their customer service was awful, they were always rude and somehow could never find my account when I called in. Just beyond disorganized. I know Im not a big customer to ****************** at all, but their horrible business practice cost them a customer. I love ******************* but since they only lease via Mazda financial services, I cant lease with them anymore.

  Mazda Financial Services

  Date: 04/18/2025

  April 18, 2025 BBB Case: ******* Contact Name: ************************** Number: ********** ******************** of Mazda Financial Services (***) is in receipt of the review submitted by Sophie ************ regarding their dissatisfaction with Mazda Financial Services (***). We thank our customer for bringing their account concerns to our ************ is important to know that ACH payments are processed via the Automated Clearing House (ACH) network, a system that connects banks and financial institutions. It is the *** process to make two attempts to draft an ACH payment. Our records show that the March 7, 2025, payment was returned due to insufficient funds. It is the responsibility of the account holder to monitor the status of their account(s) and confirm payments have been posted as scheduled.We have sent a copy of the transaction history for the referenced account for our customer to review and retain for their records.Additionally, *********** confirm our customer requested not to be contacted as of July 1, 2024. A written document confirming *** took action to honor their request was sent to our customer as of the same date as their request (July 1, 2024). Our system of record also confirms that on December 10, 2024, Sophie *********** contacted *** and was made aware of the account status and the vehicle being at risk of repossession. The account status has been updated to paid off.Lastly, our team members are trained to the highest standards. We understand you rely on the companies you do business with to provide accurate information. We respect Sophie ***********s decision, and we appreciate their time with us.Please know that Mazda Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. The trade name Mazda Financial Services and the Mazda and Mazda Financial Services logos are owned by Mazda Motor Corporation (Mazda) or its affiliates and are licensed to Toyota Motor Credit Corporation (TMCC). Retail installments are owned by ****. Mazda is solely responsible for its products and services and for promotional statements about them and is not affiliated with **** or its affiliates.

• Review fromPrinchilla M

  Date: 01/27/2025

  1 star
  My Mazda CX3 was totaled March 10th, 2021. My auto insurance payed what the vehicle was worth and GAP covered the rest.I wanted to close the online account because I traded my 2021 Mazda CX30 in September 2022. I called today, Jan27, 2025 and was told I still owed over $200 that the ************* didn't cover. This is over 2 years old. I haven't received anything in the mail about a balance owed! Looked on Mazda Financial Services website, doesn't show any late fees.I feel like I'm being scammed out of my money!

  Mazda Financial Services

  Date: 01/31/2025

  January 31, 2025 Contact Name: Princhilla ******* Account Number: ********** ******************** of Mazda Financial Services (MFS) is in receipt of the complaint filed against *** regarding Princhilla McClures request for assistance with the above-referenced MFS vehicle account.We thank our customer for bringing their account concerns to our attention.Our records reflect that a final insurance settlement balance due letter dated June 21, 2021, was sent to our customer. No action was taken to satisfy the balance; therefore, the account was charged off. Interest and late charges do not continue to assess on a total loss claim; therefore, the balance is the same as when it was originally billed out. A copy of the settlement balance due has been mailed to our customer under separate cover via the **************************** (****). Please allow 7-10 business days for delivery via the **************************** (****).Please know that Mazda Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at **************.We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. The trade name Mazda Financial Services and the Mazda and Mazda Financial Services logos are owned by Mazda Motor Corporation (Mazda) or its affiliates and are licensed to Toyota Motor Credit Corporation (TMCC). Retail installments are owned by ****. Mazda is solely responsible for its products and services and for promotional statements about them and is not affiliated with **** or its affiliates.