Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/20/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday, March 18th of 2023 I took my daughter and a number of family members with multiple children to Main Event Chesterfield to celebrate my daughter's 4th birthday. I had family members drive four hours into town for my daughter's celebration. When we arrived at Main Event around 1:15pm CST I spent about $140 on game cards for multiple children. We then were seated by the receptionist for the restaurant area and were told that they were short-staffed and that the wait would be about 25mins. The receptionist added my name to the wait list and about 30 mins into the wait I checked our location in line on the waitlist and our wait time had increased from 25mins to 90mins. I was also told that the 90min wait time was just for us to get a server to come to our table and take our order and that it could about another hour for the food to come out. The fact that Main Event does not allow outside food into their facility but would make their guests with small children wait two hours for food is ridiculous. The children in my party were so hungry we had to ultimately leave the facility and go find food elsewhere. I cannot believe that Main Event did not set that expectation for a two-hour wait for food before I spent $140 on game cards for the kids to play and they continued to allow guests into the building knowing that they would not be able to feed them for hours. Main Event literally ruined my daughter's 4th birthday party and left a ton of kids disappointed and upset not to mention wasted my family's time seeing as to how they drove into town for the party. The fact they could not even provide pizza or french fries for children is ridiculous.

• Initial Complaint

  Date:01/31/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 24, 2022 I took my family to The Main Event in Lutz, FL. We ate lunch and played bowling. The waitress provided the bill and I used my Apple Pay and provided a generous tip of 20% and the total bill came out to be $143.59. She said it didn't go through but I was able to show her on my phone the payment did approve and her machine was having issues. She asked me to pay again so I said ok as long as I don't get double charged. This time around I used my physical card and put it in the card reader and it didn't say anything about tip and it went through again. 5 mins later she came back and said both payment went through and they are having issues with their machine but the 2nd charge would be refunded for the $121.74. 1 week goes by the refund didn't come back so I called the location and was advised it would be refunded by the manager. I waited and 2 weeks go by nothing. I called back and was promised by a different manager they would resolve the issue right away and just needed the card info. I was promised I would receive a call the next day after it's resolved. I said I did not want to go through my bank because it's not fraud and I don't want a new card #. I waited another week and nothing happened. I called again the following week and spoke to a rep and was advised again all they wanted to make sure I didn't process a claim on my end so I didn't receive a double credit but I reassured I already said I would not. They asked for my email and the full card info to process the refund. Once it was processed they would email me. It's been almost a week and still nothing. I've been very patient and just want this resolved. Thank you
  

• Initial Complaint

  Date:10/27/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im writing this letter to see if there is a way to help this situation.I am the parent of a young adult daughter who is disabled. She attends a school in Lewisville, Texas called **************** *********. There are between 25-30 other students. They attend class Monday thru Thursday 9am to 12 Noon.
  For the past ten years they had their end of semester party at " Main Event " in Lewisville. The buses and parents brought the students at 9am, we used 5-6 lanes, bowled 2 games, had pizza and a drink and were gone by noon. The staff always complimented our students and said they were the best behaved group they had. The cost was $10.00 per student. Teachers and some parents remain with the students. We did this twice a year, once in December and once in May.Main Event opened early for our students. Many of our students use public transportation and with our school hours we don't have too much flexibility.
  Our Director, Ms. Cheryl Y****** met with Main Event in September , they are under new management. First they would charge $13.00 which was fine but then we could use only 2 lanes.There is no one else bowling when we have been there in the past. This is the one activity all students can participate in. Finally they just said they could not accommodate us.
  Some parents called Main Event, nothing helped. I wrote a letter to their corporate office to see if they could intercede for us, I never received a reply, I called their corp. office and they do not answer their phone. Ms Y***** tried one more time. This time they said they would do it for $1,000.00 and we could start at 10:30 am. So for 3 to 4 times the money the students could ham writing this letter to see if there is a way to help they an hour and one half. These students are part of our community. This is for 2 mornings a year in which previous managers had no problem working with our group. I appreciate any assistance or advice you could help with.
  
  Sincerely,*******************************************
  

• Initial Complaint

  Date:08/18/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 14 year old son used his ******* card to purchase a plate of wings at the Main Event ********** location on 8/12/22. The total charge he signed for was $18.00 and no tip was added. On 8/14/22 I was notified from ******* that the total charge with tip was $87.29. We did not authorize this charge. I attempted to dispute with ******* but was directed to dispute directly with the merchant. I've called the location at ********** multiple times on 8/15/22 with no answer. Completed the contact me form on their website. Spoke with a sales rep on 8/16/22 at 10am ET, and gave all the details of my dispute, my phone number and email address. I was advised a manger will contact me. After no contact by 8/18/22, I sent another contact me form and called the location again at 11 am ET where I was advised no manager was available to assist me, nor were they able to advise when one would available. I then tried calling the corporate office at ********** at 11:15am ET was on hold for 10 minutes then the call was automatically disconnected.
  
  I would like a full refund of $87.29 issued back to the now negative ******* card, for the inconvenience, and for the merchant to investigate the transaction for potential employee fraud and take any neccessary action to prevent it from occurring again.