Business ProfileforK & A Grooming

I took my two shelties into K&A which we have been customers since before they opened their own store. Was always very pleased at how good my dogs looked. Thought the girls were nice people, however don't ever tell them they did something wrong as they became unhinged. When we returned to pickup our dogs ****** our male looked just like he did when we took him in. No trim on feet or pads, grooming was subpar. Our oldest Rebas has congestive heart failure and takes Lasix and wears a diaper. When we took her she had on a clean diaper. When we picked up our groomed dog they put a **** soaked diaper on a dog that we paid ***** for grooming. When ask they don't take dogs out to bathroom. When I called the shop they avoided answering and sent private messages on ******** as I was ****** that I spent over ****** and this is what you get. If you point out something they did wrong they immediately jump on the defense. Text from ***** were were busy cannot talk but Can text. All I wanted was an explanation which I never got and never will. On ******** messanger the only way they will communicate with me it got heated. Bottom line this went from an good place for dogs to a horrible place for dogs and their owners. I have heard them speak to customers before in a very condescending way when questioned. They are always right and customer is always wrong. I am so relieved to kiss this place goodbye. If you really want a good groomer I would look elsewhere. We tried from day one to support these girls in their new business and this is how it ended. Honestly I think they are men haters.

Thank you for the feedback, but most of your review is filled with many inconsistencies starting with the fact that you told the manager at drop off that you only wanted a bath on the sheltie that didn't receive a hair cut. The best way to handle the situation would have been to ask about the hair cut at pick up when you saw your dog and we could easily have fixed that for you. Instead you waited until you got home and demanded a refund, when you were charged appropriately for the service you did receive. As for ****, we have always put the diaper on her that you all provide at drop off and since you don't bring multiple diapers, we do not have anything else to put on her if she potties since she is incontinent. We absolutely do not take dogs out to the bathroom and that has always been our policy because we do not have a fenced in area to ensure the dogs' safety if we were to take them out. This has been our policy since we opened 7 years ago and it's a matter of liability. Not once have you guys ever had an issue with this policy until now, coincidently, when we decided to part ways with you as a client. To say that your correspondence with us got "heated" is an understatement and your behavior will not be tolerated in our shop, on the phone, or via messenger. You commenced to disgraceful name calling, such as "bull *****" and use of foul language calling us f***ing morons and we unfortunately do not respond to that type of behavior. We are so disappointed that this situation transpired the way that it did because ***** and I have had such a personal relationship with you for years, but I believe it's best for us and our shop not to be involved with someone that treats people the way you do. We are certainly not haters of any people, but we will defend ourselves against anyone who thinks bullying is OK. It's not and we hope that you don't continue to treat any other people the way you treated us.