ComplaintsforRed's Indoor Range

• Initial Complaint

  07/10/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  7/4 came to purchase a rifle. Sales person let me know that I needed a hunting license to make the transaction. I went home and back, they have charged my card and then informed me that I needed a printed I-94 form too. It's downloadable, but the Sales person, his name was ***, refused to print it in store and advised to go back home again for it. I couldn't spend more time on it that day so I told Vee so (politely) and asked them to do the charge back (politely).Days passed and yesterday, July 8th I was able to get back to Reds Indoor Range ********* to buy that lever action. Sales person almost completed the transaction but then they saw a note left by that shift manager Vee on my customer account profile. I didn't know what that note was, but they asked me to come again the next day, i.e. today, so Vee's shift would complete it. Today, July 9th I came to the store again and *** informed me that they won't sell any guns to me. When I asked why he responded "because I thought it was shady" referring to me asking to do a charge back on 7/4. When I asked what is shady about me not having time to drive back home for the second time that day he informed me that that was "not a discussion".I was polite, didn't yell or act weird and didn't intend to anyhow offend Vee or his colleagues on 7/4, 7/8, 7/9. I've ruminated whether Vee had a problem with me personally, but then I've checked their ****** reviews and they paint a clear picture of what kind of service their staff behind arms/ammo counters provide. Range employees there, by the way, are awesome and a pleasure to deal with. I went there almost every week. As well as their LTC instructor, **** - great person and professional.All in all, I had to drive to Reds Indoor Range ********* four times to buy a rifle, wasted several hours of my time and frankly now feel humiliated. Not counting on it, but I believe, an apology and a discount on that lever action would be a proper resolution to this situation.

  Business response

  08/03/2023

  Customers with an alien/immigration status (non-** citizen)must provide the documents required by the ****** of ******** Tobacco, and Firearms (***) at the time of purchase. We are more than knowledgeable in dealing with this type of transaction than most companies which just refuse these sales.  ************************ was very difficult to work with in this instance.  He has been a frequent customer during the last 30 days, and we have several complaints from various employees when assisting him.  When *** was working with ************************, he was difficult, but Vee did not let this affect the transaction nor his demeanor. 

  ************************ was told that he needed to provide all the required documentation for the purchase.  He was less than pleased about having to provide the documentation, as he did not have it with him.  It was explained to him that he needed to provide ALL documentation REQUIRED by the *** to conduct the sale of a firearm.  He left and returned without all the documentation.  He was adamant that we just look at a copy of his I-94 form (required) he had on his phone.  At this time, we informed ************************ that we needed a hard copy of the **** to attach to *** Form **** (required).  ************************ demanded a refund and stated he would shop elsewhere.
  
  Based on ***s Zero Tolerance Policy,we must be vigilant in following the letter of the law to retain our Federal Firearms License.  To this point we declined to process the sale.  ************************ was told he could continue to shoot at the range. But we will not sell firearms to him due to his unwillingness to comply with the *** federal statutes.

  Customer response

  08/03/2023

  Complaint: 20295305
  
  I am rejecting this response because:
  

  This is just ignorant of the content of my original complaint. And some parts of the Business's response are simply not true, in particular me being difficult, me being difficult with other employees of Red's or me refusing to comply with ATF's requirements and demanding acceptance of an electronic **** copy. I asked whether they can print a hard copy for me as I didn't have enough time to drive home and back one more time. I acknowledge that the Sales person could see me being upset about the need of drive back home again, but that shouldn't qualify as "being difficult" as I kept it constructive, polite and didn't argue over anything. I really have nothing to add to my initial recap of the events. In my humble opinion, it is such an embarrassment and by no means worth it to resort to maligning, just not to admit one's wrongdoing.

  Regards,
  

  *********************************

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