We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Used Car Dealers

River Motors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/28/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've put a down payment on a car from their lot with the knowledge of their website that everything worked in the vehicle. The cars sound system , rear view camera , and a missing pipe under the car were found by myself the moment I got home. The missing pipe under the car makes the car sound much louder and releases a lot of gas into the air which is illegal in the **************. They refused to fix that and the backup camera but promised to fix the radio. They sent me to ***************************** for repairs that they said they'd pay, they agreed to pay for the diagnostics ($230) first and wanted **** to get in contact with them for the total payment. **** tried calling but no one answered and later told me when they get in contact they wanted to back out of the payment but they already ran the diagnostics. River Motors also said they tried calling the day they agreed to pay for it to back out of payment. **** never received the "multiple" calls they told me they did to get into contact with ****. The man who worked at **** and myself spoke, he said **** would take care of the payment because River Motors and many other places are known for backing out of payments. I haven't had this car for long, it will be three months December 12 and i already had to spend $803 for new tires with an additional $100 for a spare to be able to go to a place for 4 new tires. They openly lie over and over to me , to my face and over the phone. $2,250 for repairs with the radio, around $200 for the missing pipe and I haven't figured out how much the backup camera will be for repairs. Their website said everything worked and they even had one of their guys check my radio to see what was wrong with it . I watched him pull up ******* video's on what to look for, it was embarrassing to watch this man openly lie for the company he works for daily. Viewing their ratings , you'll see many with problems and comment about it just for River Motors to reply with the same attitude.

River Motors is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.