Extended Warranty Contract Service Companies
PROTECTALLHeadquarters
About
Important information
- Additional Info:Due
to the COVID-19 pandemic, GBS and the retailers it works with face shortages in
parts and materials to replace and repair furniture. Several retailers have
reported a fulfillment date in the second quarter of 2022.
GBS
has indicated to BBB that any requests for a refund or repairs for
manufacturing issues such as the cracking and peeling of leather need to be
directed toward the retail establishment from which the furniture was
purchased. - Customer Complaint:Before filing a complaint through the
BBB, GBS encourages you to contact their Customer Experience team to personally
handle your inquiry. The CX team can be reached directly at 866-603-1787
or [email protected].
Overview
Headquarters
PROTECTALL
9151 Boulevard 26 Ste 100B
North Richland Hills, TX 76180-5600
See Hours
| Monday | 8:00 AM - 6:00 PM |
|---|---|
| Tuesday | 8:00 AM - 6:00 PM |
| Wednesday | 8:00 AM - 6:00 PM |
| Thursday | 8:00 AM - 6:00 PM |
| Friday | 8:00 AM - 6:00 PM |
| Saturday | 8:00 AM - 6:00 PM |
| Sunday | Closed |
BBB Accreditation & Rating
About This Business
BBB Accredited Since: 10/5/2020
Years in Business: 39
Products and Services
Business Details
- Local BBB:
- BBB serving the Heart of Texas
- BBB File Opened:
- 9/24/2020
- Business Started:
- 8/2/1986
- Business Incorporated:
- 8/2/1986
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Names:
- GBS Warranty Services
- Business Management:
- Mr. Laurence Tutt, COO
Additional Contact Information
- Principal Contacts
- Mr. Laurence Tutt, COO
- Customer Contacts
- Mr. Laurence Tutt, COO
- Ms. Tamika Lezine
- Additional Phone Numbers
- Other Phone: (888) 585-9488
- Additional Email Addresses
- Primary: Email this Business
- Sales: Email this Business
- Technical Support: Email this Business
- Customer Service: Email this Business
Licensing information
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Additional Information
- Other Resources
- Texas Department of Licensing & Regulation
920 Colorado St
Austin TX 78701
Phone Number: (800) 803-9202
https://www.tdlr.texas.gov/
[email protected] - Business Categories
- Extended Warranty Contract Service Companies, Warranty Plans
Latest Reviews
Corey M
"I purchased a 5-year furniture protection plan through Ashley REMOVEDadministered by ProtectAll, to cover stains and wear on two couches and two ottomans. Unfortunately, my experience with the claims process has been consistently frustrating and REMOVEDfirst claim was submitted for sagging and defective base material beneath the seat cushions on both couches, which made the furniture uncomfortable and difficult to use under normal conditions." ... Read full review
Robin G.
"Tech knew what the problem was in the first 5 minutes . Repair done in less than 30 minutes and repaired better then from the factory."
john r
"BROKEN LIFT CHAIR WITH 5 YR BOUGHT WARRANTY BROKE AFTER TWO YRS. CALLED COMPANY 14 TIMES WITH SAME ANSWER "ALL I CAN DO IS RESEND THE REQUEST" CALLED REPAIRS WHICH THEY SENT REPAIR REPORT 3 TIMES." ... Read full review
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