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Find a Location

PROTECTALL has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • PROTECTALL

      9151 Boulevard 26 Ste 100B North Richland Hills, TX 76180-5600

      BBB Accredited Business
    • PROTECTALL

      1006 E Maple St Sutton, NE 68979-2149

    • PROTECTALL

      777 South State Road Seven Margate, FL 33068

    • PROTECTALL

      106 E Maple Street Sutton, NE 68979

    • PROTECTALL

      1000 E Hillsboro Blvd Ste 102 Deerfield Beach, FL 33441-3628

    Business ProfileforPROTECTALL

    Extended Warranty Contract Service Companies
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Additional Info:
    Due to the COVID-19 pandemic, GBS and the retailers it works with face shortages in parts and materials to replace and repair furniture. Several retailers have reported a fulfillment date in the second quarter of 2022.

    GBS has indicated to BBB that any requests for a refund or repairs for manufacturing issues such as the cracking and peeling of leather need to be directed toward the retail establishment from which the furniture was purchased.
    See all additional business information

    At-a-glance

    Customer Reviews

    2.96/5stars

    Average of 466 Customer Reviews

    Customer Complaints

    619 complaints closed in last 3 years

    230 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/5/2020

    Years in Business: 37

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    PROTECTALL™ is a protection plan provider in the US, partnering with top retailers to offer comprehensive services and products for Furniture, Appliances, Electronics, Mattress/Bedding, Hospitality, and Pest Control.

    Business Details

    This is a multi-location business.

    Find a Location

    PROTECTALL has 5 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • PROTECTALL

        9151 Boulevard 26 Ste 100B North Richland Hills, TX 76180-5600

        BBB Accredited Business
      • PROTECTALL

        1006 E Maple St Sutton, NE 68979-2149

      • PROTECTALL

        777 South State Road Seven Margate, FL 33068

      • PROTECTALL

        106 E Maple Street Sutton, NE 68979

      • PROTECTALL

        1000 E Hillsboro Blvd Ste 102 Deerfield Beach, FL 33441-3628

      Headquarters
      9151 Boulevard 26 Ste 100B, North Richland Hills, TX 76180-5600
      BBB File Opened:
      9/24/2020
      Years in Business:
      37
      Business Started:
      8/2/1986
      Business Incorporated:
      8/2/1986
      Accredited Since:
      10/5/2020
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • GBS Warranty Services
      Hours of Operation

      Primary

      M:
      8:00 AM - 6:00 PM
      T:
      8:00 AM - 6:00 PM
      W:
      8:00 AM - 6:00 PM
      Th:
      8:00 AM - 6:00 PM
      F:
      8:00 AM - 6:00 PM
      Sa:
      8:00 AM - 6:00 PM
      Su:
      Closed
      Business Management
      • Mr. Laurence Tutt, COO
      • Mr. Jeff McWey, CEO
      Contact Information

      Principal

      • Mr. Laurence Tutt, COO

      Customer Contact

      • Mr. Laurence Tutt, COO
      • Ms. Tamika Lezine
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      619 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/17/2024

      Complaint Type:
      Customer Service Issues
      Status:
      Answered
      Purchased sofa from **********************. Within that purchase we purchased a warranty issued by Protectall. Filed claim on website. Received notification (attached) that they required invoice and picture of item on March 18th, 2024. Returned requested items on March 19th, 2024. Since then, no response, follow up. Have made several attempts to get status from support. No response.
      Read More

      Customer Reviews

      466 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Nicholas M

      1 star

      05/14/2024

      Worthless protection plan. My couch was outside the manufacturers warranty but well within the 5 year protection plan from ProtectAll. I contacted their customer service with pictures of a ripped couch cushion cover. However, they denied my claim because they said it was a "loose seam" not a rip. It was a rip complete with broken and ripped fabric allowing one to reach inside and touch the cushion itself. They refused to ever acknowledge the rip simply referring to it as a "loose seam" which isn't inside their coverage. I spoke to the original customer rep and the manager. They both had a clear strategy of avoiding paying out on the coverage plans by renaming obvious damage to some "other" category which isn't covered. No matter how apparent that damage was. Do not buy the plan.

      PROTECTALL Response

      05/16/2024

      We are truly sorry for the frustration you've experienced with our ProtectALL protection plan. After reviewing the photos provided, the damages are consistent with pilling of fabric and seam separation, which unfortunately fall outside the coverage of our plan. We understand how disappointing it is when expectations aren't met, and apologize for any inconvenience caused. Your feedback is crucial for us to improve our services, and I thank you for bringing this to our attention.

      Local BBB

      BBB serving the Heart of Texas

      BBB Reports On

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