Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand-new car from Blue Bonnet Dodge last July and towards the end of last year my mom pointed out to me that there was some rust building up on the hood of the car underneath the clear coat. When I took it back to Blue Bonnet Dodge I was serviced by an employee by the name of ***** *****. When I pointed the rust out to him, he had mentioned that Dodge was having this issue of Rust under the clear coat of the hoods of their vehicles. He took pictures to have them sent off to be evaluated for a warranty repair. I waited about a month and had to call Bluebonnet back multiple times for an update on the status and after multiple calls they asked me to come back in for more pictures of the rust. When I came back, I was serviced by an employee by the name of **** *****. When she came out to look at the rust on the car, she claimed that the rust was caused by something eating through the clearcoat from the outside because the paint is not bubbling. However, when you look and feel where the rust is you can clearly tell the clear coat remains intact and not "eaten through." I asked about what could cause this and **** told me that if you leave bird p*** on it for even 3 or 4 days it will start to eat through the clear coat. The claim that this is not a manufacture defect and that instead something ate its way from the outside when the clearcoat is still there does not sound correct to me and I've had multiple people who are very familiar with paint and how it works look at it and tell me that the rust is building up from underneath and something did not get to it from the outside. I would just like for Blue Bonnet dodge to honor the warranty of the vehicle and make the necessary repairs to the paint of the car to fix the rust.

  Business Response

  Date: 07/07/2025

  This is *** ******* the Service Director at Bluebonnet. I would love to see the vehicle in person and see what I can do to get this resolved for you. I will reach out to set up a time for me to meet with you.

   

   

  Thank You,

  *** *******

   

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When we test drove the Outback, on 6/8/2024, there was an error on the dash that read, **** Disabled". We asked our sales person *******, and he replied to us that the **** Disabled" error on the dash was a factory recall and an easy fix. Our seller **** **************************** also told us this very same thing, as we were purchasing the Outback. It turns out however, that it is not a recall and cost thousands of dollars to fix. We immediately called the dealership letting them know, and they said they would have it fixed as they sold us a car that needed repairs. Since that time, it has been over two weeks, and they keep saying they will call us back to schedule a time to bring it in, but they never call us back. We have made multiple attempts to call them and given them every opportunity to make this right however, they continue to lie to us and tell us they "are going to fix it, call us right back in five minutes", then never call us back. Now our calls go to voicemail. I would like my car repaired as they lied to us to persuade us to purchase the car and are now avoiding fixing it. Very dishonest.

  Business Response

  Date: 07/23/2024

  We have reached out and have communicated with the customer.    They have dropped off the car to us and we currently have it in service for the required repairs.   We have put them in a loaner car to drive while it is the shop being repaired.   

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a transfer case from you through Colbalth Transmission or ******************* Transmission around 4 months ago. The new part exploded on the highway on 5/26/24 damaging other good parts on the truck: transfer case, transmission, and drive shaft, along with other parts. Equaling out to $25k - $30k in damages, according to the dodge dealership in ***********, AK. Not including other fees weve had to pay as a result of this incident (towing, hotel, rental, etc).Part was still under warranty when it exploded during the third month after having it installed and the business that did the install (Colbalth) said Dodge is liable for these damages. Hence, my message to you today regarding this. I can send an email with complete itemized information but cannot find a good email on this site. Thought Id start here to get the ball rolling since our truck is still stranded in ***The vehicle is only worth around $17K and we owe $15K on it but our insurance wont consider this a total loss since its mechanical. *All* damages should and need to be repaired and towing needs to be provided to haul it back to *****. Please respond ASAP or email me with info provided. Thanks.

  Business Response

  Date: 07/02/2024

  We are sorry for the unfortunate incident and want to resolve the client's complaint as efficiently as possible. To do so, we need specific invoicing information since the stated repair shop is not a client of Bluebonnet Chrysler. If the repair shop can provide documentation showing that the part was purchased from a Chrysler dealer and meets the manufacturer's warranty parameters, the vehicle can be repaired by any Chrysler dealer under manufacturer warranty if the part in question is found to be defective. We appreciate your cooperation in providing the necessary details to facilitate this process.

  Customer Answer

  Date: 07/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  The invoice # they are requesting for the part is as follows: 301655, again it is under Colbalth Transmission or ******************* Transmission.

  May I know the next steps I should take regarding this matter? Is there a specific person I can contact for this at Blue Bonnet Dodge?

  Regards,
  
  Kallista *******

• Initial Complaint

  Date:04/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2021 Mustang Mach-E ****** and within 30 days owning it I got the Front Camera Fault and Pre Collision assist not available. I brought it into Bluebonnet 8/15/22 where I got it back a week later. It went back again on 9/14/22, 1/23/23, 2/2/23, 3/15/23, 6/30/23 (had to wait for a loaner), 7/19/23, 11/27/23 (had to again wait for a loaner and they had it for 6 weeks total), 12/19/23, 1/11/24 and I am sure that I am missing a few service records. I have also asked for those and have not received them. When I told my service rep that my camera went out again I just got a "ok. sry to hear about the camera"I have also ordered a second key fob for my car (provided by **** for free) and I have yet to receive that. I asked for it back on July 19th and have not received yet. I have asked for it 9 times in total and still have not received it. I was always told that they needed to find it and when they do they will come to my home or my work and program my car and the last two times that I have asked for an update or someone else I can talk to I get zero response.

  Business Response

  Date: 04/21/2024

  This complaint should be directed to Bluebonnet Motors, as the customer purchased the vehicle from them, not Bluebonnet Chrysler Dodge.  We are a different dealership, with different ownership and management.  Thank you for your understanding in this matter.

   

  Customer Answer

  Date: 04/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  This was supposed to go to Blue Bonnet Ford.
  
  Regards,
  
  ***************************

• Initial Complaint

  Date:04/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent my car in to get fix it had the check engine light on and the oil light light on and it was showing oil pressure low and check fuel cap. they got my car on feb 19,24 and I picked it up on Mar 27,24 and when I picked it up the same lights was on and they said that they changed the oil sensor and oil pump if they did that why is my car not fixed. I can not drive my car now it is making a really bad noise and it smells really bad. This is the second time it has been in the shop for the check engine light for the gas cap and they say its because if the heat well its not hot right now I want my money back so I can get the car fix its the only way I have to get to work. They have copies of the invoices of this

  Business Response

  Date: 04/16/2024

  **********************,

   

    Attached is a copy of the Repair Order stating that the vehicle has oil sludge, and the oil pump was replaced at your request. We will be happy to look the vehicle over again and verify our findings. Please reach out to me if you would like to schedule to have the vehicle checked out.

   

   

  Thank you,

  ***

  Customer Answer

  Date: 05/03/2024

  Complaint: 21508692
  
  I am rejecting this response because:
  
  Regards,
  
  ****************************

  i feel that I should get my money back due to this was the second time my car went to them for the same thing and its still not fix and I can not drive it I am going to have to take it somewhere else to get it fix they need to own up to it and do the right thing and refund me so I can get it fixed 

• Initial Complaint

  Date:03/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my 2022 Dodge ******* from Bluebonnet with a warranty in March 2023. In November 2023, still under warranty, I contacted Bluebonnet in regards to the heated seats/steering wheel not working anymore. I have since had numerous visits where I have dropped the Dodge Durango off, one time for almost over a month. Each time the Dodge Durango was returned to me, the next morning the heated seats/steering wheel indeed were not working once again. Since November of 2023 I have been patient and understanding while I have let Bluebonnet figure this issue out. Even more so patient and understanding when I had to replace a tire (also covered under warranty) and I PAID OUT OF POCKET and had to go thru the insurance company myself and even they were confused as to why bluebonnet didnt follow normal procedures and file the claim themselves. I am still waiting for a check in the mail for reimbursement which I have not received yet. All I ask is for my 2022 Dodge Durango to have the heated seats/steering wheel function that I paid extra to have as a luxury!

  Business Response

  Date: 03/12/2024

  ****************,

   

   I apologize that we did not fix the concern that you have on your Durango. I pulled up the repair history for your vehicle and it shows that we replace the steering wheel the last time that you came in, obviously that did not fix the concern. Please reach out to me and I will arrange to have your vehicle picked up, a loaner vehicle delivered, and we will fix the concern that you have with your Durango. Thank you ********************* ************, *************************************

   

   

  Customer Answer

  Date: 03/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:02/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my van in for new spark plugs and a new PCV valve. My car engine was very dusty as I had not cleaned the engine compartment after a trip I took. When I got my van back out still ran rough, I opened the hood and everything was still dusty in my engine compartment. The screws that hold the engine cover, the cover wasn't even touched, if they had done the work it would be impossible for the dust to still be there, and my van would be running correctly. I called them and they stated I would have to leave my van for at least a month for them to look at it. I would like the work I paid for to be done or receive a refund so I can take it where they will actually do the work!

  Business Response

  Date: 02/29/2024

  ************,

     On 12-27-23 you dropped your 2020 Chrysler Pacifica for an oil change, spark plug replacement, and PCV valve replacement per your request, The requested repairs were performed and the vehicle retuned to you the same day. There was not a concern logged for the Pacifica running rough, please refer to invoice ******. During the requested repairs, a video was sent to you at 10:18AM documenting the repairs, and with additional recommendations by the technician that was working on your Pacifica. If you would like we can review the repairs that were performed and show you the new parts that were installed. Please let me know when you would like to schedule this inspection. I am available anytime between 8am and 6pm M-F.  Sincerely, *********************, Service Director, Bluebonnet Chrysler/Dodge/Ram

   

  below is a link to the video that was sent 

  ***************************

   

• Initial Complaint

  Date:09/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i was gonna buy a van from them and they told me i needed to put down $500. in order for them to hold the van for **** called them back a few days later and i was told that the van was sold,i had to go back to work then i called ***** and he told me the van was ***. ****** was the one that had my $500. i did not sign anything in order for them to keep my money. i spoke to ***** and he said he had to get it back from the company but he never did a dam thing. its not the company its that dam ****** and ***** they are not fair with their dealings. ****** told me that the$500 was only to hold the van and if the van fell through my money would be refunded,

  Business Response

  Date: 11/02/2023

  To keep it brief and to the point, ******'s statement is not true and his $500 deposit was in fact, refunded. Please see attached receipt showing as much. 

• Initial Complaint

  Date:03/27/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive bought a certified used truck from bluebonnet on 7/29/2016. When we bought it, we were told they were the only owners, and it was used as a demo truck. I went to trade the truck in just a couple weeks ago, and the carfax was ran, and I was told by the **** dealership in *********, ** that the truck was reported with sever damage. I pulled the report myself, and sure enough, it shows damage to all side of the truck, including the top, and shoed moderate to sever damage reported 4/29/2016, which was before I purchased the truck. I called Bluebonnet to see if they could help with the situation, thinking maybe someone somewhere entered the wrong VIN, and it got placed on my trucks report. I was hoping they would have the original carfax showing no damage, because no damage was disclosed to me, and I dont remember seeing a carfax when I purchased it. I was told by *********************, my sales guy at the time, that all files are kept for 10 years incase they got audited, and his director was working with the business office to get that file. I waited a week before calling to check in the status, and no one called me back. Ive called multiple times, emailed one director, and submitted an online inquiry through there website asking someone to contact me, and no one will respond. I honestly think they knew about the damage (likely hail), fixed it, and didnt submit the report to carfax until after we bought it, cause I would have never bought that truck knowing there was that much damage. My trade in offer was only $7k because of it, and I was told I could have got $16k if it wasnt for that damage report. I know theyve won the presidential award for customer service who knows how many times, but I truly think theyre hiding something. The truck was purchased under the name ***********************, my wife.

  Business Response

  Date: 04/17/2023

  We have received the complaint as well as the one filed with the **************.    We responded  to the one with the state and also talked to the representative about the issues.    We sold the truck back in 2016 and have included a copy of the Auto Check that we used to verify information.    We have looked back through all of our records and there is nothing that we have done to repair this truck on our end.    There could possibly be an error in reporting to CarFax which has happend in the past.    We communicated to the State representative the same information as well.   We are willing to help in anyway.  

• Initial Complaint

  Date:01/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 1, I was told that my vehicle was not going to be able to be check in until 5 to 7 days , I dropped vehicle in the dealership for a oil change, rear wiper replacement, and check in engine light. Based on the conversation from the service adviser I needed wires replace for the fuel pump, and a battery back up to determine what was wrong with the engine light, $350 +$250, then I was told that they had to get a hold of the engineers from ******* to find out what was wrong and I was told it was going to be $1000 dollars to replace the computer from the vehicle. In Dec 31st I was told that they receive the part and with all the recommendations I was going to pay around $2350 for the vehicle to be ready for pick up. I did not authorize all the recommendations I just want the oil change the rear wiper and the computer fix since they told me that was going to remove the Engine light, my vehicle as today Jan 13 still not ready and the engine light still on and the service department still do not know what is wrong with the vehicle. I been without a vehicle for 45 days and it appears that there is no priority in my vehicle and ******* does not know what is wrong with the Van. I need my vehicle back asap or a temporary car until they figure out , specially since ******* made the vehicle. I should have some type of priority, Is the owner of the dealership aware that is taking this long to take care of their customer specially since they claim to be the best. I want some type of priority in my vehicle with a daily update of the corrections and I dont want them to guess on my expense. Tell me what is wrong and fix it and if the reason they gave me is not correct they should be responsible of some of the cost.

  Business Response

  Date: 01/16/2023

  ****************,

   I have my shop ******* working with Chrysler Engineering on the necessary repairs for your Pacifica. While they are working on the repairs I will arrange to have a Courtesy Vehicle arranged for you to use in the interim. I will have your Service Advisor contact you to work out the details. Thank you ***