We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Detailing

Simoniz Car Wash

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Detailing.

Complaints

This profile includes complaints for Simoniz Car Wash's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Simoniz Car Wash has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/03/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Better Business Bureau:

      My apologies, I meant to log back in and close this out after speaking with the Director of Operations. I appreciated his call and looking into this issue.

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

      stopped to have my vehicle cleaned, and this time I waited ***** minutes and no one came to start vacuuming. I got out and asked one of the workers if he had an idea on when someone would be able to start on my vehicle and he said he could start now. The same manager then walked up behind me stating: "As I told you last time you came, you can't wait with your vehicle and you need to go over there". I replied as I stated last time, I don't feel comfortable doing that and will wait with my vehicle. I'm not in anyone's way, and I'm clearing out trash as well as asking the guy if they were going to also be getting the black marks off the vehicle that didn't come off during the actual wash. I pointed out to her that there were also NO signs whatsoever that stated a customer is not allowed to wait with their vehicle. There was also another customer directly behind us sitting in his vehicle and they said nothing. She proceeds to tell me that "IT'S ALWAYS AN ISSUE WITH YOU EVERYTIME YOU COME! DON'T COME BACK!She then tried to make me stand outside of the coned area which would have been in the direct line that incoming cars would have been pulling into the establishment. I proceed to tell her no again, as all this time, I'd literally been standing beside my driver door. She tells the worker to stop working on my vehicle and that she is going to refund **** ask when am I going to receive my refund and she replies "When you get it". I decided to walk over to the outside podium so that I could ask about my refund again. I have never been treated like this before and she was downright rude. There are absolutely no signs up anywhere that stated a customer could not wait with their vehicle. The area doesn't have any items that could cause injury to anyone and is out in the open. I went back the next day when they were closed just to make sure I had not missed any signage and again there was nothing in the vacuum area. There was only one sign right next to the drive out part that states exterior customers must remain in vehicles (assuming so that they are not in the way of vehicles pulling out of the carwash to get their cars dried), but none in the vacuum area. I am attaching a video to show the open vacuum area that we were in. My vehicle was pulled in the 1st spot in the middle. I'd like this situation to be looked into, as I feel that I have been unfairly mistreated and mishandled

      Business Response

      Date: 04/08/2024

      Our Director of Operations has reached out to the customer in response to an e-mail she sent the company.  It was explained to the customer that we ask our customers to wait in the designated area for safety reasons. There are a lot of moving vehicles and this is a company wide policy to keep our customers out of ***** way.  It is not meant to single her out. 

      We let the customer know that we would like to keep her as a customer and if she would like to return, she will have to wait in the designated area. The customer stated she understood and appreciated the call. 

    Simoniz Car Wash is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.