Business ProfileforCraig Air Conditioning

3-25-2023 I called this company during the week to inquire about how much to come out to find a leak in my AC system. I was told it was a $95 diagnostic service fee to come out and take a look. Instead they came out filled my unit with ***** after multiple phone calls and me steady telling them I need to find the leak and them asking me what was wrong with it they still did not even bother to search for the leak as I asked many times This was the main reason to have them come out in the first place. It is a waste of time putting freon when it will just leak back out. Why fill the unit knowingly that you were told there was a leak and it needed to be looked at. It was even acknowledged he even said oh yeah you do have a leak. I asked did they find it he says no. So I asked again when will they look for it I was told they come back out sometime during the week to find the leak. Like what you charge me for freon and did not even bother to look for the leak what a waste of time and money. If I had known they were not coming to do the diagnostic check as I was told the fee was for I would have called someone else. It is very frustrating when you're expecting the service to be done that you call and kept asking about to not even be bothered to be looked at and found. So frustrating as if I don't deserve their time or my money not good enough for them to even bother to look and find the leak. So very much non-business-like. I was told I'd get a text when they got back to the office for them to come back out to look for the leak. WHY!!! When my understanding and I made it clear this trip was for the diagnostic to be done. How you going to do the total opposite of what I had asked in the beginning. To pay for a job that was not done and the leak is still there is so annoying. I don't have money to waste nor time. Now I have a unit with freon that is still leaking out and nothing was done to even solve the leak before the freon was added. He left as if he did not even care if my leak was found or not and no text or anything. I refuse to pay another 500 for freon when the leak should have been found first and addressed before filling with freon. I could have taken that money found a company to come out do the job that was discussed had it fixed and then had freon added now I am stuck still with a leaking unit and a fee for freon that is not going to solve the issue. I even read the reviews before I chose which company to call and to get a slap in the face with freon filled unit that is still leaking and a walk out the door as if the job was fulfilled is very disappointing. Refund for half-done work/diagnostic work that was not done. OR to do the diagnostic work that was asked to be done from the beginning. I am not paying again for no more freon. All I asked was for the leak to be found the freon was for after the leak had been found and discussed a fix for it. UGHH!! Messed up my whole weekend. Very disappointing.