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Business Profile

Online Retailer

Dream Driven Co.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/12/2025

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Upon receiving the wrong item, I immediately contacted Dream Driven CO. on 2/24/25 at 5:29 PM through Instagram direct message. Despite their no refund policy, I was not informed that the item I ordered was out of stock, nor was I given an option to approve a substitution. The item I received was not a suitable replacement, and it did not match the product I paid for.I have asked for a refund four times via Instagram direct messages, but the company has refused to issue a refund and has insisted on an exchange, which I do not accept. Additionally, they requested that I pay for return shipping, which is unreasonable given that the error was on their end.I am requesting a full refund because I did not receive the product I ordered. The companys refusal to fulfill their obligations is a violation of my consumer rights.Thank you for your attention to this issue.

    Business Response

    Date: 03/16/2025

    We made an inventory mistake, and tried to make things right by sending a t-shirt we considered comparable to the one ordered, as well as extras to make up for our mistake.

    The customer then reached out, unhappy.  When we asked the customer if they would like something different on the website, they responded by saying no.  

    We do have a no refund policy in place on our website, and do not consider that a "case by case" policy.  If we make an exception for one, we must make it for all.

    We have multiple people running our Instagram DM's as we are a small business and I as the owner alone, cannot keep up.  I decided to message the customer myself and tried to workout a solution, to where I was met with no resolve.

    Customer Answer

    Date: 03/17/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  

    [Provide details of why you are not satisfied with this resolution.]

    There was no proposed resolve in this response. They stated what happened, and refused to offer a refund. Then wanted me to pay for shipping supplies to ship their item mistake back to them. 

    They shouldnt have made that call, they instead shouldve inquired with me before choosing an item at random. Then when they sent me an unwanted item, they have done everything in their power to avoid a refund process. 

    If i wanted a refund and i received the correct item their grounds for defending their strict refund policy would be valid. Seeing as this wasnt the case and they sent me a random item i didnt want without asking me it trumps their no refund policy in my opinion.
    Regards,


     


Dream Driven Co. is NOT a BBB Accredited Business.

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