Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please Read Before You Do Any Business With This Fraudulent Company: ************ has created a business out of scamming their customers. They try to show up and establish themselves as experts to then give you some overly complicated justification on why you need the repair which is always a $300-750 bill every single time they show up irregardless of the issue without actually fixing anything. They came to our house not one time, not two times, but EIGHT times in the span of 2 months charging us $1,500 to "fix" an ice maker and a drain tube on our refridgerator only to then say that the repair didn't work and that there was a new issue every time they showed up that if we just paid another $350-$650 it would fix the problem. Our $3,000 refridgerator worked perfectly fine outside of the ice maker and some condensation in the freezer (drain tube), which we could've lived perfectly fine with. After the first time they showed up and "repaired" it the entire refridgerator was completely broken. Not only was the problem not fixed but it wouldn't even hold temperature anymore and they said it would be another $1,500 to fix the problem. If they would be upfront about the situation we would've just bought a new refridgerator. Now here we are having paid them $1,500 to uproot our life for 2 months and destroy our property and what makes matters worse is their owner *** ***** denies any responsibility and said he doesn't care that they destroyed our property nor that he will make any effort to reimburse us for our losses or help fix the problem they caused. These people would be fine putting you on the street if it means they can make a few bucks. Stay away from this company at all costs.

  Business Response

  Date: 06/30/2025

  Our owner has had several conversations with this customer regarding the issues with his refrigerator.  We offered discounted repairs and explained the multiple issues with the unit including damage caused by rodent activity.  At each step of the process issues were explained to the customer and he approved the recommended repairs. We have come to an impasse with this customer as our attempts at a resolution have been declined.  Our reputation as an appliance repair company is impeccable and we feel this complaint is unsubstantiated.  We appreciate your consideration and the opportunity to detail our experience.

• Initial Complaint

  Date:07/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/20/2024 Christian came to my home to repair my ******* washer. The machine was continually getting UB (unballanced load code) He did not enter any diagnostic codes into the machine as another tech did...he only spun the tub while it was empty. He said the tub wobbled and it needed to be replaced at a cost of $713. I didn't agree and scheduled a service call with ********** Appliance repair for a second opion. He enter several diagnostic codes and determoned that the tention rods were bad. He replaced the rods and the machine works fine now.On July 9th I went to ********************************** gave them copies of both invoices and a picture of the bad rods that were taken. I requested a refund due to my repair being MIS_DIAGNOISED. The owner, *** ***** called me the next day and said he stands by his tech and the tubs is bad and needs replacing. Before I retired I held two contractor licences in ******* for **** and Plumbing and I held an HVAC licence here in *****. While I do not repair washers I do know alittle about mechanics. If *** ***** is coreect then BOTH the tubs and rods would need replacing not just the tub, so the repair diagnostic is STILL wrong. Not only did I get the wrong diagnosis but this information led me down a path to actually replace my maching thinking it was too expensive to repair. This is the REAL dis-service to their customers.The bottom line is my machine was repaired and is working perfectly with no issues! Please help me get a refund from Mr. **************************** You,*** ********* PS: After I scheduled the second opion service call I received a return call from ******* at Atvantage Appliance Repair for whom I left a message earlier. I expalained my issue to him and he "guaranteed" me that my problem was the rods and not the tub. He said the replacement of the rods is a common repair.

  Business Response

  Date: 07/23/2024

  On 6/20/2024 my technician diagnosed ****** ****************** washer.  Upon inspection my technician identified that the spin basket was wobbling to an extreme degree during an empty spin cycle.  He further investigated and confirmed that the basket itself was worn and caused the shaking.  At that time my technician communicated to Mr. ********* that the basket alone would cost over $713 to repair and the customer declined due to cost.  At that time our technician collected a total of $139.64 for the diagnostic fee and communicated that his quote was good for 30 days. 
  I stand behind our diagnosis.  I believe that the new tension rods are simply masking the root of the problem for a limited amount of time.  Tension rods are a normal repair we do and it is our normal practice to make sure there are no other contributing factors causing an unbalanced condition.   Our past experience has proven that if we just replace the tension rods with a damaged tub then the repair will not sustain and the appliance will then normally have to replaced.  Our technician went the extra step and found the root of the problem. 
  On 6/27/2024 Mr. ********* called the office raising his voice saying that he had someone else look at the washer and they told him it was the main board.  He requested to have his receipt emailed to him so he can have it as evidence in court to sue us for giving him a bad diagnosis. 
  On 7/10/2024 I personally spoke with Mr. ********* and explained the situation with the out of balance tub and that I was standing behind my technicians diagnosis.  I also communicated to him that I would not refund his diagnostic fee of $139.64 because there was not a misdiagnosis by my technician. 
  At the writing of this response my Mr. ********************** of Mansfield location has a 4.6 star rating out of 361 reviews on Google.  We pride ourselves for this excellent reputation and for delivering excellent service to all of our customers.  

  *** *****
  Mr. ********************** of **********-*********-Mansfield
  ************
  Veteran Owned and Operated 
  ****************************************************************

  Customer Answer

  Date: 07/28/2024

  I am rejecting this response because:

  Mr. ***** said his tech went further to find that the tub was damaged. This would intimate that there was something else the tech found first, before he found that the tub was damaged. Nothing was said about any other issues. In fact his tech spent less time here that any other person who looked at my machine, even a handyman who obviously knew nothing  about washer reapir. His tech put the machine in the spin cycly while it was empty. The tub wobbled and he said you need to replace your tub it is damaged. Actually the tub wobbled because there are 4 tension rods, one in each corner and they keep the tub in balanced. When one or more rods are worn and weak  they can not keep the tub from wobbling. NOW that the rods are replaced the tub DOES NOT wobble. SEE ATTACHED VIDEO. I have completed many loads of wash and not once has a load *** unbalanced. My machine is fixed and I did not need to replace the tub to do it.
  If I had replaced the tub it would still wobble until the rods were replaced. If my tub is damaged I would need both  rods and tub replaced making the diagnosis from Mr. ******** wrong. I should not have to pay for a wrong diagnosis. I am requesting a full refund of $139.64
  Thank you.
  

  Business Response

  Date: 07/29/2024

  We stand by the diagnosis of our technician.  He has over 15 years of experience and has an excellent service record.  It would be in our financial best interest to quote an affordable repair to this customer.  If the technician thought the rod replacement was sufficient to correct the issues he would have recommended that.  

  Customer Answer

  Date: 07/30/2024

  Last night I was thinking about this whole issue and remembered that I actually asked the Mr. ********************** tech if he checked the tension rods. His answer was there was no problem with the rods just the tub was damaged. Ne could not explain how a tub gets damaged. He put the mnachine in spin cycle while It was empty and it wobbled. He said this is proof that I need a new tub.

  ********** ********************** repair said there was nothing wroing with the tub I just needed the rods replaced. He explained that they get worn and weak and will not hold the tub in place. There are 4 of them one in each corner, when 1 or more are weak the tub will wobble.

  Now that the rods have beed replaced the tub does not wobblle. SEE VIDEO ATTACHED. My wife and I have completed many many loads of wash since the reapir and NO PROBLEM. My machine is fixed. 

  I don't think the tech from Mr. ********************** knew what he was doing. A sinmple ****** search will explain that a washer that gets numerour unbalanc codes can  be attributed to weak or broken tension rods.

  We are seniors living off social security and this expence was not neccessary.

  Thank You.

  Customer Answer

  Date: 08/01/2024

  I am rejecting this response because:   The techichian sure didn't act like he had 15 years of experiance. I asked him is he checked the tension rods and his responce was  - they were fine and didn't need replacing. WRONG. After they were replaced the maching stopped having a problem with balancing a load. SEE VIDEO ATTACHED.

  Poor service  - if there were other options to repair my machine he should have said something. Mr. ***** says he choose the bset solution - I say he choose the most expensive solution. If the tub has a pending disaster ahead - I can replace the rods myself for about $50 - I can do this a dozen times and it will still cost less than replacing the tub. 

  Just for good customer service I should get a refund, even a partial refund of $100 would be appreciated. It's not good business taking atvantage of seniors on social security.

  Customer Answer

  Date: 08/04/2024

  I dont have any new info. I just wanted to recap and make my very position clear.
  1) The only proof that my washer needed the tub replaced was that it wobbled, as told by the technician.
  2) The technician said it was NOT the tension rods causing my problem
  3) I had another company replace the tension rods who said my tub was NOT damaged in any way
  4) The tub does NOT wobble now.
  If my tub is damaged how can it be proven? It spins fine now and never gets unbalanced. I realize sometime in the future it has a chance of wobbling again. But replacing the tension rods will fit it. This HAS been proven.
  Thank You,
  *** *********

• Initial Complaint

  Date:07/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Oct of 22 Mr. ********************** came to look at our dryer because it was not spinning They came back to replace the belt and charged over $300. The dryer is still doing the same thing. I contacted the business to let them know that it could not be time to replace that belt and that the front of our dryer was not pushed in all the way. I received a call back from Manager ***************** which she was no help the only thing I could get from her is the belt has a 90 day warranty and maybe thats why it is a 90 warranty by ******* and nothing they could do about it. I was requesting someone to come back out to look at it again for no charge but again no big deal to them. Well Mr. ********************** the belt was not set properly on the dryer and the front of the dryer has prongs broken on one one side and *********** person was the last to take it off and put it back on. Wow not only did you not fix the dryer properly you broke the front part of the dryer. We basically paid you for the belt and the repairs on the washer. It would have been nice for him to tell us he broke the prongs off the dryer. We need to be compensated for the broken piece on the dryer for repairs and some type of compensation for not fixing our dryer properly. I will never use them again and will encourage others not to. The customer service ***** and they worry more about money than servicing and satisfying the customer. I have pics to prove the belt was not put on properly and the broken prongs on our dryer.

  Business Response

  Date: 07/18/2023

  This customer called us at approximately 8:30 am on 10/3/2022 saying that her Samsung dryer would not spin when the unit starts.  We had a technician at her house at approximately 11:00 that same day.  He disassembled the unit and found that the belt was worn and needed to be replaced.  The customer approved the repair and paid the balance in full ($355.98) with a Discover credit card. That technician returned to the home on 10/7/2022 at approximately 2:00 pm disassembled the unit and replaced the belt.  He ran a test cycle and verified that the unit was running properly.  The customer called our office back on 6/26/2023 (8 months and 20 days after the repair) to say that her dryer was not working properly.  She was told that we provide a 90 day warranty for parts and labor and that she is outside of that 90 day window.  She did not want to pay a new diagnostic fee so we did not send a technician out.  There are several things that could cause the belt on her dryer to move.  There could be damage to her idler pulley which would cause it to shift and no longer put tension on the belt which would make the belt move. I have spoken to the technician and he assured me that he did not break the clips on the dryer panel.  We operate with integrity and would have replaced those clips at no cost if he had done that.  I do not feel that this complaint is warranted in that she was told of our warranty policy and did not call us for over 8 months after the repair was done.  If the repair that was completed by ************** did not fix the dryer the customer could have called us back immediately.  We have many many 5 star reviews regarding our excellent customer service and I will gladly share those if that would be helpful in your decision.  Thank you for your consideration in this matter.

  *****************

  Owner 

  Mr. Appliance of Mansfield

  Customer Answer

  Date: 07/18/2023

  As stated before he was the last one to take the top off and no one bothered it since. It is no concern to ** how many times a business have a 5 star. It could not have broken any other way than by the technician. As a professional I would have expected them to have the courtesy to have made us aware that it was broken so that his company would not be blamed for it. This is why I know he did it. My complaint still stands and it still needs to be fixed. 

  Customer Answer

  Date: 07/24/2023

  As stated before he was the last one to take the top off and no one bothered it since. It is no concern to ** how many times a business have a 5 star. It could not have broken any other way than by the technician. As a professional I would have expected them to have the courtesy to have made us aware that it was broken so that his company would not be blamed for it. This is why I know he did it. My complaint still stands and it still needs to be fixed. 

  Business Response

  Date: 07/24/2023

  It is obvious that the dryer was used in the 8 months that have transpired since our repair in that the belt has moved out of it's track.  It would not have passed the test cycle that the technician ran before leaving her home if it was off it's track.  Without the clips in place the dryer would have shaken and caused a noise making it obvious that there was an issue.  The clips were in tact when ************** ran the test cycle.  I can not be responsible for damage done to a unit 8 months after my technician completed the repair.  It is not reasonable to come back after this much time has passed with a complaint.  It is for these reasons that I am unable to offer any kind of refund at this time.