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About

About This Business

Optics Unique provides eye care services, including optometric examinations and vision correction solutions. The company assists clients with scheduling appointments and managing patient information through an online portal.

BBB Accredited Since: 8/18/2003

Years in Business: 23

Products and Services

Eye Care Services, Online Bill Payment, Optometric Services, Patient Portal

Business Details

BBB File Opened:
1/1/2003
Business Started:
1/1/2003
Business Started Locally:
1/1/2003
Business Incorporated:
6/30/2009
Type of Entity:
Limited Liability Company (LLC)
Business Management:
Dr. Jeannie B. Gray, Managing Member / Optometrist
Dr. David L. Gray, Managing Member / Optometrist

Additional Contact Information

Principal Contacts
Dr. Jeannie B. Gray, Managing Member / Optometrist
Dr. David L. Gray, Managing Member / Optometrist
Customer Contacts
Dr. Jeannie B. Gray, Managing Member / Optometrist
Fax numbers
Primary Fax: (432) 694-1981
Additional Email Addresses
Primary: Email this Business
Social Media
Facebook

Licensing information

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Additional Information

Payment methods
Visa, Mastercard. American Express, Discover, Care credit, Checks
Refund and Exchange Policy
Return
Policy
       
Deposit
Requirements:

Full payment must be
received before glasses or contact lens orders can be processed

A minimum deposit of
50% can be accepted at the discretion of the manager
        
Cancelled
Orders:

All orders are placed
within 12 hours of receiving them.  Should
you decide to cancel your order, we reserve the right to retain:

25% of the total order
value for cancellations within 1 day

50% of the total order
value for cancellations within 2-3 days
       
Progressive
Lens (Multifocal) Policy:

In the event that you
are unable to adapt to your new progressive lenses within 30 days of purchase,
we will happily exchange them for either bifocals or separate distance or
reading glasses.  Refunds are not
applicable.
       
Prescription
Remakes:

A one-time lens remake
can be made at no additional cost for prescription changes from a doctor within
60 days of purchase.   
       
Refunds:

Glasses are considered
to be custom orders and are nonrefundable. 
A refund will only be issued if there is a defect in the glasses which
cannot be fixed or replaced within 2 weeks. 

Colored contact lenses
are non-refundable.  Refunds can be given
on soft contact lenses within 30 days of purchase (order date) if the boxes are
deemed to be in returnable condition (not opened or marked upon).  Hard contact lenses must be finalized within
60 days or the lenses will be non-refundable.

Other Resources
Texas Optometry Board
333 Guadalupe St # 2-420
Austin TX 78701
Phone Number: (512) 305-8500
Fax Number: 512-305-8501
http://www.tob.state.tx.us

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