See Hours
| Monday | 8:30 AM - 5:30 PM |
|---|---|
| Tuesday | 8:30 AM - 5:30 PM |
| Wednesday | 8:30 AM - 5:30 PM |
| Thursday | 8:30 AM - 5:30 PM |
| Friday | 8:30 AM - 1:30 PM |
| Saturday | Closed |
| Sunday | Closed |
About
Overview
BBB Accredited Since: 8/18/2003
Years in Business: 22
Payment methods:
Visa, Mastercard. American Express, Discover, Care credit, Checks
BBB Accreditation & Rating
Business Details
- Local BBB:
- BBB serving the Heart of Texas
- BBB File Opened:
- 1/1/2003
- Business Started:
- 1/1/2003
- Business Started Locally:
- 1/1/2003
- Business Incorporated:
- 6/30/2009
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management:
- Dr. Jeannie B. Gray, Managing Member / Optometrist
- Dr. David L. Gray, Managing Member / Optometrist
Additional Contact Information
- Principal Contacts
- Dr. Jeannie B. Gray, Managing Member / Optometrist
- Dr. David L. Gray, Managing Member / Optometrist
- Customer Contacts
- Dr. Jeannie B. Gray, Managing Member / Optometrist
- Fax numbers
- Primary Fax: (432) 694-1981
- Social Media
Licensing information
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Additional Information
- Refund and Exchange Policy
- Return
Policy
Deposit
Requirements:
Full payment must be
received before glasses or contact lens orders can be processed
A minimum deposit of
50% can be accepted at the discretion of the manager
Cancelled
Orders:
All orders are placed
within 12 hours of receiving them. Should
you decide to cancel your order, we reserve the right to retain:
25% of the total order
value for cancellations within 1 day
50% of the total order
value for cancellations within 2-3 days
Progressive
Lens (Multifocal) Policy:
In the event that you
are unable to adapt to your new progressive lenses within 30 days of purchase,
we will happily exchange them for either bifocals or separate distance or
reading glasses. Refunds are not
applicable.
Prescription
Remakes:
A one-time lens remake
can be made at no additional cost for prescription changes from a doctor within
60 days of purchase.
Refunds:
Glasses are considered
to be custom orders and are nonrefundable.
A refund will only be issued if there is a defect in the glasses which
cannot be fixed or replaced within 2 weeks.
Colored contact lenses
are non-refundable. Refunds can be given
on soft contact lenses within 30 days of purchase (order date) if the boxes are
deemed to be in returnable condition (not opened or marked upon). Hard contact lenses must be finalized within
60 days or the lenses will be non-refundable. - Other Resources
- Texas Optometry Board
333 Guadalupe St # 2-420
Austin TX 78701
Phone Number: (512) 305-8500
Fax Number: 512-305-8501
http://www.tob.state.tx.us - Business Categories
- Optometrist, Contact Lenses, Laser Eye Surgery, Optical Goods, Optician, Optical Repair, Optometry
More Resources
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