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Find a Location

Trophy Nissan has 1 locations, listed below.

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    Business ProfileforTrophy Nissan

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.3/5stars

    Average of 10 Customer Reviews

    Customer Complaints

    20 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/12/2016

    Years in Business: 53

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    5031 N Galloway Ave, Mesquite, TX 75150-1557
    BBB File Opened:
    8/5/2016
    Years in Business:
    53
    Business Started:
    5/3/1971
    Business Started Locally:
    5/3/1971
    Date of New Ownership:
    2/18/2015
    Business Incorporated:
    1/9/2015
    Accredited Since:
    9/12/2016
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • TXVT LLC
    Business Management
    • Mr. Jeffrey C Rachor, President/CEO
    • Mr. Delwyn T James, Secretary
    • Ms. Jennifer Carroll, Managing Partner
    • Complaint Handler, Complaint Handler
    • Mr. Andrew Ardissone, General Sales Manager
    Contact Information

    Principal

    • Ms. Jennifer Carroll, Managing Partner

    Customer Contact

    • Mr. Randall Shutter
    • Mr. Jeffrey C Rachor, President/CEO
    • Mr. Delwyn T James, Secretary
    • Ms. Jennifer Carroll, Managing Partner

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    20 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/04/2024

    Complaint Type:
    Delivery Issues
    Status:
    Answered
    They started with the purchasing of a new car I get a free oil change but they refused to give me one. This is false information and advertising. Dealerships should be shut down. The company tells lies and misleading information about buying a new vehicle
    Read More

    Customer Reviews

    10 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Maira H

    1 star

    10/18/2023

    DO NOT GO HERE!!! THROPHY NISSAN mesquite!!!! DOES FRAUD! I sign the documents electronically on 09/28/2023 on October 10/02/2023 I sent an email to notify the finance department I never received the contract I emailed finance rep TO EMAIL ME THE CONTRACT he emailed the contract (I would like to have an update contract I have submitted the request for the mpp to be removed he forgot to add gap coverage but didnt forget to add mpp mechanical protection plan cost $4850 and the amount of additional fees pay to others in the total of $5176.64 I emailed the finance rep after the mmp plan was cancel i requested the accurate numbers total amount finance thank you!) no response!! from finance rep so i called spoke to manager I requested an updated contract finance manager refused to provide me with that because he would have to undo the deal over the phone I was told I will pay it sooner in 52months and that my payments will stay the same if your calls are recorded all our conversation is recorder like the manager stated the conversation is there I will get to the bottom of this if this issue if not resolved I will take the vehicle back I have spoken with ******** financial and are apparently already working on this issue and they have file a fraud claim finance set my deal for a 2017 impala at *********!!!!!!!!!!!!!!!! they are out of their mind!!! this is ridicules!!!!!!!!!!!!!!!!!!

    Local BBB

    BBB serving North Central Texas

    BBB Reports On

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