Reviews

This profile includes reviews for Benjamin Franklin Plumbing's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Benjamin Franklin Plumbing has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Benjamin Franklin Plumbing

  1444 N Central Expy McKinney, TX 75070-3106

  
• 

  Benjamin Franklin Plumbing

  1100 Jupiter Rd STE 150A Plano, TX 75074-7041

  

Review Details

• Review fromRonald B

  Date: 03/01/2025

  1 star
  I am elderly and need to re-light the pilot on my hot water heater. I had trouble bending down hat low. It took five minutes fir the service guy and he charged $200!!! What a way to s**** your customers! While he was there I asked him to unclog a slow shower drain. He said that running a snake down the drain would cost $300. I am not making this up ! These are the highest most ridiculous prices for such simple work that I have ever seen or can remember. I encourage everyone in ***** to avoid these gangsters.

• Review fromThomas K

  Date: 01/09/2024

  1 star
  Warning! Warning!Deceptive and unethical practices ahead!Plumber came out to replace 2 water supply valves for a washing machine that were leaking, and that were corroded, and I could not remove myself for fear of snapping them off and on a Sunday that would not have gone over well. ******* showed up on time as promised, and I am thankful for that, note the one star. Explained over the phone to me he might have to cut wall, cut water supply line and replace valves $600. Instead, I got two wrenches, some twisting and 2 -$16 valves, which were not any different than the 2 new ones I had on hand that he told me he couldn't use. The whole job maybe an hour, ************************ the truck, . *******************************************************************. Watch video of what was done and judge for yourself. Then I tried to avoid posting this by contacting the only point of contact I had via texting just to see if there was any wiggle, and there's not. Actually no one can help at all, once you agreed to the price, apparently you have sold your soul. This is what happens when you live in an area where the jobs are plentiful and ads on WBAP are expensive. Yes, I called them. Yes, I agreed to the price which again sounded like it was going to be more labor intensive and involve more, or at least different parts. But I know all people / companies make mistakes and I judge on how you address these mistakes. Honestly $25-$50 bucks would have been all it taken. So, whoever is reading this for BFP if you can say without a doubt what you seen in the video and know that's exactly what was done seems fair, then I guess we are done.I will try to find a plumbing board of ethics if there is one or reach out to corporate entity if there is one.
  

  Benjamin Franklin Plumbing

  Date: 01/16/2024

  Thank you for bringing this matter to our attention, and we appreciate your feedback. We take customer concerns seriously and strive for transparency and fairness in all our services.Firstly, I want to apologize for the experience you had with our plumbing service. It's disappointing to hear that you felt the work done did not align with your expectations. Our commitment to punctuality and quality work is paramount, and it appears that we may have fallen short in this instance.We have already processed a refund for you, as you mentioned, and we want to assure you that we take customer satisfaction seriously. I hope by already having conversations with our management team your concerns have been resolved. We will also use this feedback to improve our communication and service processes to ensure such misunderstandings do not occur in the future.Your feedback is invaluable to us, and we are continuously working to improve our services. If you have any further concerns or would like to discuss this matter in more detail, please feel free to reach out to us directly. We genuinely value your business and want to make things right.

• Review fromBradan P

  Date: 05/02/2023

  1 star
  NOT recommended, 3x overprice charge. Got estimate for Aquasana Whole House water conditioner and filter install. the technician came and take picture of the setup and send back to office for estimate. they charge $79 or trip fee and another $80 for Minor Diagnostic fee. and they quoted $2659 for just the installation fee. before them I got quote from Aquasana Authorized installer, quoted for $800 and no charge for estimate. then I get another free estimate from another Aquasana Authorized installer for $600. so out of the 3 quote, Benjamin Frankling charge $160 for just come out and give estimate and their estimate is 3x-4x more then the other estimate. Look like they dont know what it take to install the simple system so they quote for 3x higher. either way is win-win for them. with or without service they still got paid $160 for come out and take couple picture. Stay away from them as far as you can.
  

  Benjamin Franklin Plumbing

  Date: 05/26/2023

  ******, we truly appreciate your honest evaluation of our service. We continuously strive to improve our customer satisfaction and value feedback like yours as it helps us identify the areas that *** require additional attention.Our pricing model reflects the comprehensive nature of our service that aims to provide not just an installation, but a seamless experience that covers all aspects of the process. Unlike some installers, we do not exclude any components or necessary steps in our initial quote, ensuring there are no unexpected costs that could arise later. Moreover, our pricing also includes a warranty that goes above and beyond any competitors. It covers parts and labor and provides our customers with the peace of mind that any issues, should they arise, will be handled promptly and effectively at no additional cost. We understand this might not be the case with every installer.It seems there *** have been some miscommunication in regard to the details of the quoted price for your Aquasana Whole House water conditioner and filter installation. We apologize if our charges seemed unclear, and we assure you it's our policy to ensure all our customers understand the details of the cost breakdown.To clear up any confusion, we would encourage you to reach back out to our office and ask for our management to go over the chargers with you. ******************************* would be more than happy to provide a more in-depth explanation of the quotation. Your satisfaction is of utmost importance to **, and we hope to have the opportunity to serve you better in the future. We remain committed to providing punctual, quality service to all our customer.