Customer ReviewsforTestingMom.com, LLC

I'm a single mom and spent precious time and money on this scam. I was suckered in with the "100 free questions if you submit your email" messages liberally sprinkled across the site, but once I signed up, I could not find those free questions to even see if the rest was worth paying for. We learned on VERY short notice that my daughter had to take a big test in only 4 days to see if she'd qualify for high school lottery, so I was desperate to find study materials that would help her cram for that test. After a LOT of getting lost on the site (and I'm web-proficient) I clicked on the relevant test study links, thinking those must be where the free questions were. My daughter is on the autism spectrum, so when she is stressed out and frustrated, she can meltdown so bad that she might hurt herself inadvertently. She finally sat down, stressed, but eager to study after waiting for me to find the right questions. She clicks the links. All of them lead to a paywall. WHERE are those free questions? I feel it was just a ploy to get my email address and money! Since she then proceeded to have the biggest meltdown of her 14 years, I had to pay to get to the study questions. I thought, fine, as long as it helps, I will pay for it. The questions on the printable practice tests ended up not being similar to what was on her actual test! Aside from this, we clicked on the interactive quiz options, and within each of those, some questions had answer keys without an explanation. Completely arbitrary as to which would have explanations and which would not. How can she learn if there's no explanation? The rep wasted my time with bogus explanations as to what I was doing wrong. Funny, because I'm a web designer so I fully understand how navigation ought to be. She told me I should have called to find the free questions before paying. Really?? Bottomline: since we used the site (for a whole couple of hours) they could not issue me a refund, just a useless credit. STAY AWAY!!

That's interesting that you've determined that all the questions she answered had explanations, when I did not tell you which "child" profile we used for her testing purposes. I created three profiles. Also, you're now basically calling me a liar. I would not go out of my way to just hurt legitimate businesses and get a refund of a paltry $18, although that little bit of money would help out situation now. It's the principal of the matter. Yes, I saw quite clearly how to "unlock" the free 100 questions. I can read, thanks. Three issue was that once I submitted my email, that unlock link never made itself visible, and I searched quite a while for it. Due to our time constraints I took it in this faith that if I paid for the questions, they would be mostly relevant to the test and that there would be explanations available. Explanations were not available in the interactive tests on all questions, I can send a screen shot if you'd like. The printable tests were not relevant to the exam she took. My daughter is not a liar. She is extremely intelligent and has all As in her current year. She was required to cram basically all of 7th grade math in a few days because we were given very short notice that this specific test was required. So it's not that she couldn't understand due to lack of intelligence. There was literally no explanation on several questions on the interactive quiz and most legitimate businesses would issue at least a partial refund for the remaining days of the membership not used. We tried to use your sure for maybe 3 days, a few hours each, and were unhappy with the methods and results, so a credit to use your services again would be useless to us. I also should not have to call to find a way to unlock the 100 questions advertised heavily all over your site and on search engines. I stand by my negative review as long as you continue to deny there was any wrongdoing on the part of testing Mom. Excuse typos, I'm writing from my phone.

BIG SCAM !!!!!!!!! They charge with automatic setup of auto renewal. They send you an email reminder of the charge with a title "Thanks for your loyalty", which intentionally makes you ignore it. They also send you emails almost every day so it is easy to overlook this one email reminder among all the other spam they send to your inbox. Also, you never receive any payment receipts or status information of your membership. You have no way to delete your credit card information from their system, so they can charge you anyway as they want. They were charging me for 3 quarters I wasn't aware of. The customer service is very rude and refused to refund.

Thank you for reaching out to us. We do auto-renew our memberships so you’ll enjoy uninterrupted service and continuous access to all of the activities, partner programs, and test prep materials that are constantly being updated on our site. We try to be as transparent as possible about the auto-renewal of our memberships, by making you click on the acceptance of these terms on the payment page. To make sure there is no additional confusion on our billing policy, we take the following actions to remind you that each TestingMom.com plan offered is a subscription service that’s auto-renewed for the same price and time period you agreed to upon purchasing your selected plan: • We clearly break down all prices on the payment page as the total amount billed in a one-time payment that occurs per month, per quarter, and per year, depending on the type of plan selected. • On the payment page, directly above the button, you press to confirm your purchase, we give a clear reminder that “we auto-renew your membership at the level you selected. Cancel your TestingMom.com membership any time to avoid future .” • When you purchase your selected plan, we require you to click the box next to the language that says "I agree to TestingMom.com's Terms of Use and confirm I've read the paragraph above." In that paragraph, our billing policy is plainly and clearly stated, "As a gentle reminder, we auto-renew your membership at the level you selected. Cancel your TestingMom.com membership any time to avoid future charges." • Our Terms of Use page linked to at the bottom of every page on our site once again provides a reminder that our service is a recurring subscription service. • Once you have purchased your preferred plan, we send you a welcome email that, once again, reminds you that your subscription will automatically renew at the same rate and term period you initially selected. • Finally, we give you the opportunity to sign up for an automatic email reminder to be sent before your subscription plan auto-renews and your account is billed. You can find this feature and your billing details in the "My Account" tab. As you can see, TestingMom.com goes out of our way to remind you that your subscription will automatically renew until you choose to cancel your access to our services.

Be careful when signing up for Testing Mom's membership. They have an automatic renewal charging over $100 every year. They send you an annual email reminder of the charge, however, they also send you emails almost every day so it is easy to overlook this one email reminder amongst all the other spam they send to your inbox. Once I realized they were charging me for 2 years I wasn't aware of, I spoke to Customer Service to prevent them from processing the next autorenewal. However, they continued to charge my account. I have spent hundreds of dollars on their books and other activities, and am disappointed that they treat their loyal customers like this.

Thank you for reaching out to us. We do auto-renew our memberships so you’ll enjoy uninterrupted service and continuous access to all of the activities, partner programs, and test prep materials that are constantly being updated on our site. We try to be as transparent as possible about the auto-renewal of our memberships, by making you click on the acceptance of these terms on the payment page. To make sure there is no additional confusion on our billing policy, we take the following actions to remind you that each TestingMom.com plan offered is a subscription service that’s auto-renewed for the same price and time period you agreed to upon purchasing your selected plan: • We clearly break down all prices on the payment page as the total amount billed in a one-time payment that occurs per month, per quarter, and per year, depending on the type of plan selected. • On the payment page, directly above the button, you press to confirm your purchase, we give a clear reminder that “we auto-renew your membership at the level you selected. Cancel your TestingMom.com membership any time to avoid future .” • When you purchase your selected plan, we require you to click the box next to the language that says "I agree to TestingMom.com's Terms of Use and confirm I've read the paragraph above." In that paragraph, our billing policy is plainly and clearly stated, "As a gentle reminder, we auto-renew your membership at the level you selected. Cancel your TestingMom.com membership any time to avoid future charges." • Our Terms of Use page linked to at the bottom of every page on our site once again provides a reminder that our service is a recurring subscription service. • Once you have purchased your preferred plan, we send you a welcome email that, once again, reminds you that your subscription will automatically renew at the same rate and term period you initially selected. • Finally, we give you the opportunity to sign up for an automatic email reminder to be sent before your subscription plan auto-renews and your account is billed. You can find this feature and your billing details in the "My Account" tab. As you can see, TestingMom.com goes out of our way to remind you that your subscription will automatically renew until you choose to cancel your access to our services.