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Business Profile

Fitness Center

Tru Fit Athletic Club - Texas Locations

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Tru Fit Athletic Club - Texas Locations's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tru Fit Athletic Club - Texas Locations has 31 locations, listed below.

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    Customer Complaints Summary

    • 150 total complaints in the last 3 years.
    • 31 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/08/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Nature of dispute: coercion to sign a contract.I first opened the gym membership on January 6th, ******* make this short, after telling them I was not interested in training sessions so many times, I had 3 men in front of me telling me I should do it. When I opened the gym membership, they took my Chime account information. After I signed the gym membership contract, my payment did not go through so I made a payment with my ***** debit card. A ONE time payment. They STORED my ***** debit card information without my knowledge and charged me recently for an amount of $173.67. I recently went through my emails and found out then they had taken my card information without my knowledge.I came in to a "free" training session from what I was told by **** ********* in January *******. Training was done by the then manager ***** ********. I was charged that day for the supposedly "free" training. After the training, I continued to ********** I was not interested. My reasoning was work. I wake up at 6 AM and come home at 6PM-8 PM. I'm a teacher and I work many hours since I'm also employed to work with ************* school. Another reasoning was that I have to pick up my daughter from my mother in law after work. The trip takes 1.5 hours. ***** did not seem to understand. He kept telling me to do it and to invest in myself. I told him that while the training was really good, I do not think I could do it. I have more reasonings that I did not say because I did not want to seem like I'm making excuses. I'm a hard worker. While I may not invest in my physical appearance, I do in my career. I wish that this company can see this and end my contract and do a refund. I do not want to owe any gym membership fees from the month of February 2025 and on. I do not want to owe any of the training sessions. I only did one session, which I was told by **** that it was free.I hope everyone that sees this can sympathize where I'm coming from.I provided a more precise story below.

    • Initial Complaint

      Date:07/08/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tru Fit Athletic Clib on ******************* in ***** Texas continued to withdraw ***** from our bank account( bank draft). total $******. The contract agreement ********** was for a personal trainer. That agreement was fulfilled and ended on Wed., March 27th, 2025. , signed a document that made sure this contract was complete and no more bank drafts would be made after March 27th of 2025. because the contract was fulfilled - paying the full amount of the contract. March 31 ,April 7th, April 14th and April 18th ***** dollars was withdrawn totalling $******. After contacting company on March 31st to let them know of the first unauthorized bank draft we were assured this would be handled, but it happened again on April 7th. again on April 14th. Operations manager ******** **** and District Manager Will ****** both assured me this would be handled immediately I was told by Ms **** we would receive a full refund. But then on April 18th another ***** was withdrawn! Ms **** then assured me all $ ****** would be returned. After many phone calls and 2 emails to the district manager., to which he never replied, I have heard nothing., Ms **** is either out of office, on vacation or too busy to take my calls. After visiting with my bank representative ****** she assured me all bank records were reviewed and all outgoing bank drafts were seen but no refund of any of the $ ***** payments were seen. So now after claiming repeatedly that the money has been returned according to their records , no action has been taken to remedy this problem and in fact they are not taking my calls. So I felt after several months of patience on my part and continued inaction on their part I am filing this complaint. I really hope we can get our money back, $****** is a lot of money to our family. Thank you for your time in ******* this and hope you can help in some way. I have tried to resolve this matter since March 31st , it is now July 8th.

    • Initial Complaint

      Date:07/02/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have reached out to this company multiple times in attempt to cancel my membership that is on a reoccurring billing cycle. I have sent emails to both the location and customer service with no response. Both customer service and the franchise have denied responsibility and being able to cancel my subscription. I have also gone in person to where the manager was unavailable and made yet another call yesterday and was told I would be called back immediately and they would handle it, and this was not my billing cycle starts in three days and I no longer wish to be a member at this gym location due to maintenance issues. They have had a mold, urine is regularly on the back floor. The air conditioner has been broken for the last two *******, and there is not adequate lighting in the parking lot in a dangerous area of town. I tried to resolve this with the company but have been getting a runaround. This is for the TruFit Antioch Location and their main customer service line

    • Initial Complaint

      Date:06/29/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint against TruFit Athletic Clubs and ************************* regarding an erroneous debt collection attempt for personal trainer fees that were paid in full and properly canceled. The debt in question, related to account **********, is invalid, and I request immediate cessation of collection efforts, correction of records, and removal of any negative credit reporting. On October 18, 2024, I fulfilled my contract with TruFit Athletic Club for personal training services and paid the full amount of $2,179.00, as evidenced by bank statements I have provided. I also submitted multiple cancellation requests per the contract terms, including emails and in-person submission to TruFit employee ****** ***** (photos attached). After persistent efforts, I received a signed cancellation document from TruFit on December 27, 2024. ****** ***** advised me to stop credit card payments due to known issues with canceling personal trainer services, which other clients have also experienced. Despite this, ************************* continues to send collection notices for an alleged outstanding balance, which is inaccurate. This situation has caused undue stress and threatens my credit standing. **Desired Resolution:** 1. ****** my payment history and cancellation requests. 2. Immediately cease all collection activities for this alleged debt. 3. Update TruFit and *********************************, and notify any credit reporting agencies, to reflect that no debt is owed. 4. Provide written confirmation within 30 days that this matter is resolved and records are updated. I am prepared to provide additional documentation if needed. If this issue is not resolved promptly, I will escalate the matter to the ************************************ or seek legal counsel.

    • Initial Complaint

      Date:06/23/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a month-to-month membership with TruFit *********** for $33/month. I stopped using the gym on December 1, 2024, and my linked debit card expired January 1, 2025. I attempted to cancel by phone in December, but the employee told me cancellations must be submitted via email. I informed them I was driving and could not safely email at that moment. They refused to assist with cancellation over the phone.Despite my clear intent to cancel, TruFit continued charging my account through January, February, and March, even though the payment method was inactive and I never used the facility. I later received messages from a debt collection agency (*************************) stating I owed $263.58 far more than the $33/month I was ********* early May, I called and spoke to a manager who acknowledged my concern and said he would work to resolve it. He said he understood the situation and acknowledged that the gym system DID show that I had not used the facilities since November 2024 He never followed up, and the debt was not resolved or removed from collections.This is an unfair billing practice. I made a good faith effort to cancel, I did not use the gym, and I am now being pursued for an inflated balance I do not owe. I am requesting that TruFit immediately recall the debt from collections and clear the charges entirely.

    • Initial Complaint

      Date:06/19/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good morning, I had been in contact with someone about my account since December of 2024, I came in around March/.April of last year and signed the paperwork to cancel the membership . From March- November I was still charged the monthly membership fee for both accounts during that time frame which ended up being around $420. When I contacted the gym about the fees still being charged and wanted to get a refund. At that point I was informed that I was behind two payments on the personal training membership and that money would go to even out the account. I asked for the 2 month payments they were saying I was behind. I sent in screenshots from my bank showing that money did in fact come out of my account and I was never behind . It is now June 2025 and there has been no resolution to the $420 that is owed to me. I have attached screenshots of the money coming out of my account referring to the personal training months they said I did not pay .

    • Initial Complaint

      Date:06/10/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This gym has been proven that it is not safe for my children to fulfill a personal training contract with Tru Fit Gym employees due to the *** scandal that recently transpired. Teenagers were able to film and upload to all social media sites of two employees (manager and personal trainer) having *** in the manager's office through a transparent door. Both my children who are minors have one on one personal training at *******, and I no longer feel safe my children having these sessions alone. I want to cancel the personal training sessions that are under contract immediately.

    • Initial Complaint

      Date:06/10/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Unfortunately, on a recent visit, I was approached by a manager named ****** ********* (typically present on Saturdays), and a woman named ******** *********. They took me into the office and accused me of providing personal training services to my friends. I made it very clear that I am not a personal trainerI work full-time as an engineering manager. I even offered to show them my work ID as proof of my employment and to clarify the misunderstanding. The conversation seemed to end there, and I returned to my workout.Shortly after, however, I was approached again. This time, they brought up a social media post from Januarywe are now in ****** which I congratulated my friends for completing an online fitness program we all followed together. They claimed this was proof I had been training others. Several of my friends, who were present and overheard the conversation, stepped in to clarify that we all follow the same purchased programs (like Booty by **** or Kikis Fitness) and simply work out together. I am not a coach or trainer, and I have never charged or offered one on one services to anyone from the gym.Despite my respectful and calm behavior, we were told to leave the premises and were met with an extreme and humiliating response: the police were called, and we were issued criminal trespass warnings, and forced to cancel our memberships. We are a group of approximately 10 women who have now all been affected.I am deeply upset by the way this was handledespecially the involvement of the police for a situation that could have easily been resolved through honest dialogue and understanding. The accusations appear to stem from bias and inappropriate behavior.This gym is a sacred space for mea place where I focus on my physical and mental well-being. I have never violated any gym policies and have only ever tried to encourage a positive, healthy environment with my friends.***** B *************************************(956)292-8789Member ID: **********

    • Initial Complaint

      Date:05/28/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction- 05/27/1025 Cost - ****** Nature of dispute - My wife and I moved to ******* where a TruFit isnt located and weve been given 3 false methods to cancel membership. 1 - my wife was told to contact the ******** # and we would be able to cancel our membership. The ******** said they are unable to cancel due to our account having personal training.2- my wife was told she had to write a letter to cancel our membership.3- The front desk has repeatedly told us the Manager is not at work and they would call us back but never does. I guess they just pay the manager to sit at home?I just got changed again for a month of membership we cant even use and theyre just dragging it out to continue charging me.Member ID# **********

    • Initial Complaint

      Date:04/17/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled in person, via phone and via email. I have stopped payment on at least two occasions due to my cancellation. Here is the email thread: Dear ***,Re: TRUFIT BROWNSVILLE BOCA CHICA Account #: *********** Please contact your club to cancel your membership under the 3-Day Cancellation. This is something that *** cannot assist you with, as we do not handle 3-Day cancellations for your club. Your cancellation will not be processed unless you complete the proper requirements with the club. Please retain a copy of your cancellation paperwork for your records. Customer Care Offline Processor ABC ********************** ***************Customer Care: ************ Email: ****************************************** Website: ********************* Mailing Address:ABC Fitness Solutions P.O. *************************** From: ************************* Sent: 12-05-2024 07:33:33 PM To: ****************************************** Subject: Cancel Email originated outside of ABC Fitness ************ name is ****** ****** I would like to cancel my membership. My agreement number is: ********** My cell phone is ************ Sent from Yahoo Mail for iPhone

    Tru Fit Athletic Club - Texas Locations is NOT a BBB Accredited Business.

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