Business ProfileforJohnson Sewell Ford Lincoln, LLC

I rarely leave these reviews, but the thought of someone else getting chingalayed like we did makes me wanna cry, so here goes- We traded our 2016 Lincoln MKZ in for a newer one. I found the car on line. It's a beautiful car, but everyone at this dealership was way less than honest. 1. We made a 4 1/2 hour drive for this car. We was running late. I let ******* know this. She said, that's perfect. She tells me that she's running late as well. Good. We set a time. An hour later she calls me back, sounding irritated, saying- hey can we stretch that another 30 minutes? I'm busy here and I need to grab some lunch sometime today. I told her ok and we got off the phone. I didn't say anything, but this is not exactly the attitude I'd of shown to customers that have driven all that way. 2. Days before this, I was told they would give me 16k for my Lincoln, just to show up and find out it wasn't 16k. ******* said, "oh well it's 16k when you consider the tax credit". Really? The tax credit was already my money. ****************, as nice as she was, told my husband on the phone the day before that they were giving me 16k for my car and then, just like that, she had no recollection of that conversation. I heard her say it. 3. I was told the car had to have "tarnished trim" around the door replaced and it was gonna take until Thursday to do it. No trim had been replaced and there was a ding in the trim that was supposed to be replaced. We asked ******* about it and she did a whole lot of uhh and well, hmm. No direct answer. 4. One of the rims was scratched to heck. They reimbursed us 150 bucks. We found out it's gonna be more that a new rim costs to fix it and a new rim for my car costs 500 bucks, This is NOT what you expect when you buy a pre-owned certified luxury vehicle. We purchased our last one from Echo Park in *************, **. An online purchase and it was a wonderful experience, BUT THIS HERE has been the worse car buying experience I've ever had.