Complaints

This profile includes complaints for Keating Toyota's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Keating Toyota has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Keating Toyota

  4233 Del Bello Blvd Manvel, TX 77578

• 

  Keating Toyota

  3507 FM 528 Alvin, TX 77511

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/26/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Tuesday May 20, 2025 I took my car to Keating Toyota to have regular maintenance and replace the back set of brakes. I was given a text message, prior to that, that I could get 15% off of the service costs so I made the service adviser aware of that when I checked in. They confirmed that they could give me that. I was given an estimate of approximately $1900 for all the work, which did not include the discount so, with the discount, it was supposed to be approximately $1600. After the work started, I was consulted by the service adviser that additional repairs needed, which would cost an additional $2500. Due to the VERY HIGH cost of these repairs, I only agreed because I was getting a 15% discount, otherwise I would not have been able to afford that. The cost of the repairs is ALMOST the entire value of the car so it didn't make sense to pay that much unless there was a discount. At checkout, when the work was completed, the service adviser went over the paperwork and said the 15% discount was applied. After I reviewed the paperwork, at home, only $150 was discounted, NOT the 15% that I was promised. 15% off of all the repair costs would be approximately $700 not $150. On the paperwork (picture attached) the discount is listed as 15% off up to $150. That is NOT what I agreed to and I was not informed it only goes up to $150 otherwise I would have not taken the additional repairs that were suggested to me. This was a very deceptive tactic that the dealership used and it seems more like a scam to get people to purchase more repairs than they would otherwise do.

• Initial Complaint

  Date:04/27/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Leased a vehicle 4/7/2025 and traded in a vehicle at the same time . Pay off on my 2019 ***** was to be sent to the institution it is financed with . As of today April ******* that account has still not been paid off . I am no longer in possession of the ***** and it was actually posted on the keating toyota website 2 days AFTER I traded it in . It has since been sold since it is no longer posted on the website. How do you sell a car that still has a lien on it from another institution ? My payment with the credit union on the ***** is due May ****** . My new lease payment with toyota is due May ****** . Surely you dont all assume im supposed to make two car payments at the same time when I shouldnt have to . After SEVERAL attempts . I last contacted the dealership thursday April ******* and the person I spoke to said everything is still processing . I have purchased 9 vehicles in my lifetime . Ive never been in a situation where a dealership has not sent payment for my trade in a timely manner . All I need is for trade in check to be sent to the other financial institution. Plus 4 / priority trust credit union , account number **********. (Name on account ***** *****).

  Business Response

  Date: 04/28/2025

  Usually this happens pretty quickly, I assure you if the payoff has yet to be sent for some reason I will personally make sure it goes out overnight today.

  Customer Answer

  Date: 04/29/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  [I still need confirmation on if the check has been sent or when it will be sent]
  
  Regards,
  
  
   
  

  Business Response

  Date: 05/07/2025

  Spoke to customer and everything is settled.  Customer reached out to customer, issue is resolved. 

  Customer Answer

  Date: 05/15/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:04/25/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sept 2024 traded in my q50 for ***** had issues right out jump but after spending literally 9hrs there finished the (horrible)deal. Unfortunately. Had issues with tires driving off lot but at that point idc I signed its dark after being there Since 10am live 40 mins away. I have a complaint about the experience but its not my reason for BBB Complaint.FWD To now April 2025 its tax filing time I need a document TESLA Informed ,e it comes from them called 2xs a day for 2 weeks leading up until tax day filing deadline. NO COMMUNICATION besides hold on and someone will call you back that never did. Finally someone remember speaking with me and puts me on an email with the finance ****** ****** who says my person **** ******* will contact me and as of April 25 still no response or update even tho Ive sent an email with all CC asking for form clean vehicle seller report. No response. Dealership is misleadin,untrustworthy and unprofessional from the moment you walk in the door.

  Business Response

  Date: 05/08/2025

  Finance director reached out to customer regarding this matter. Unfortunately, her vehicle does not qualify for the rebate. We are unable to issue the form ***** because the vehicle does not qualify. 

• Initial Complaint

  Date:04/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/26 - we financed a car from this dealership. We were told by the agent that 1st payment is deferred for 45 days do 1st payment will be around May 10 or 12. We were signing the contract and thinking they will follow what was said. Nobody explained the contract because that time it was after 9 PM and they wanted to finished everything so we can get out fast. We requested a paper copy of the contract but they did not give any before we left. -we got a mail saying our payment is due on 4/27.-4/14 - went to talk to them in person and the manager talked to us. His name is **** ******. This guy was very dismissive and rude, he wont give us a chance to finish telling our concerns and just said we cant do anything about your problem. He refused to give his name or a call card. When i asked if we can escalate the problem to Toyota **************** he said no and just said this conversation is over.

  Business Response

  Date: 04/17/2025

  Want to apologize for the misunderstanding. Payments are always due 30 days  after signing documents, the documents were giving to customer at the time of purchased. 

• Initial Complaint

  Date:04/08/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Keating Toyota in ******, ** regarding deceptive sales practices during the purchase of my vehicle on April 5, 2025. The dealership advertised the 2025 Toyota ************** at $56,093. I was offered a $2,000 discount, bringing the agreed price to $54,093. I made a $10,000 down payment and was told ** be financing the remaining amount. However, during the financing process, the dealership inflated the final price to $66,074, by including several expensive and undisclosed add-ons without my clear consent. These included: Apex GPS $4,595 Windshield Protection $2,106 Paint Protection $1,821 Sales Tax $4,089.76 ( I understand that this is not always included) Only $1,399 of the $4,595 Apex charge went to the vendor, with the remainder kept by the dealer a markup I was never informed about when I signed the first offer. Despite the agreed price of $54,093, I ended up financing $58,533.31 and will pay $76,375.40 total over 60 months with a 4.99% APR. That is over $22,000 more than the advertised and agreed-upon vehicle price. I am requesting that the dealership remove or refund the unauthorized charges, especially the Apex GPS, Windshield Protection, and Paint Protection. Additionally, I was not given the printed Purchase Information Screen paper that I signed where the general manager told us the sales price. The itemization of amount financed form also initially did not disclose the other charges, we only received these other documents when wee returned to complain. I believe this is a clear violation of Texas consumer protection laws and deceptive business practices. Name: ****** ***** Phone: ************ Email: ************************** Date of Purchase: 04/05/2025 VIN: ***************** Deal Number: ****** Dealership Name: Keating Toyota Location: Manvel

  Business Response

  Date: 04/17/2025

  I want to apologize for the experience you had with Keating Toyota. Unfortunately documents are signed, customer is welcome to sit down with finance to review documents. 

• Initial Complaint

  Date:04/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date - 03/19/2025 Was lied to when signing the finance paper work. After asking if I was required to have all the apex protection an toyota care in order to get financed through toyota, was told yes I had to get it. Was in a state of duress so felt like I had to sign. After reading the contracts it was all lies. Everything can be canceled with in 30 days of the signing. So that's what I am trying to do. Unfortunately the dealer ship seems to be giving me the run around. Also found they financed the sales tax at ********* instead of ******. Would like help getting these add ons taken off. I'm still within my cancel date, to get full refund

  Business Response

  Date: 04/08/2025

  We are going to pull the file and will be in touch soon to address the issues.

  Customer Answer

  Date: 04/08/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

• Initial Complaint

  Date:03/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a car *********. We signed all the documents electronically. The contract was printed , folded, enveloped and handed to us.. when we retutned home we noticed the car price was different than our agreement. We had declined 2 warrany products and noticed that they were added to the contract. We returned to the dealership to dispute and were thrown out.

  Business Response

  Date: 03/18/2025

  I have contacted the customer with apologies and will be resigning this afternoon.

• Initial Complaint

  Date:10/16/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2022 ****** frontier from Keating Toyota on September 28. I was told the vehicle had a 128 point inspection at their service department. And vehicle was mechanically good. I ordered accessories for vehicle. Raised vehicle to install a receiver hitch. Vehicle has a bent right rear shock. Severely damaged right rear shock mount. Leaking transmission oil cooler. Damaged exhaust system. Bent and Severely damaged driveshaft. I contacted ***** *******, who did the financing. He said he would contact me about damage. That was Friday October 11, 2022. I have yet to hear about matter. I just want my vehicle repaired properly and safe for use. This vehicle never should have been ******* has so much damage and safety and mechanical problems.

• Initial Complaint

  Date:10/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchased of a pre owned LS500 on 10-10-2022. I had a trade and cash deal. The next day I attempted to return the car based on the fact it had paint over spray and the dealer claimed it never was involved in accidents. I requested to get a refund and the dealer refused inspite they were aware of the condition of the car.

  Business Response

  Date: 10/28/2024

  Complainant didn't buy vehicle from Keating Toyota. He purchased the vehicle from ******* of ************. The documentation he included in this complaint clearly shows ******* of *************

  Please clear from our records.

   

  Thanks

  ***** *********

  GSM Keating Toyota

  c ************

   

• Initial Complaint

  Date:09/30/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/29/2024 I bought a car from subject business. I paid cash for the vehicle a 2022 Chevrolet Malibu the advertised price was $16,693.00 I was charged $18,337.59 plus tax fees $495.00 plus $1,085.66 minus $1,000.00 for my trade in. The total amount that I was charged for the vehicle was $18,918.25. The salesman told me the extra charge was to take care of any scratch marks or future blemishes their body shop would take care of them for me at no charge. I said thats fair enough Ill accept. I visited with the Sales Manager *** ******** and he tells me a different story he tells me the $1,644.50 is for reconditioning the car. I told Mr ******** that didnt make sense because the car was ready to sell when I seen it advertised on the internet for $16,693.00. I sincerely hope you can help me because Im 80 years old and that extra money that I had to pay set me back since I rely on my Social Security to pay my living expenses. Thank you in advance for your help, if you have any questions feel free to call me at ************ PS I am retired and unable to work due to a stroke I had and left me with numbness and weakness on my right side. I do have documentation on my stroke if anyone needs proof.