Business ProfileforPaw Paw's Dog House

If I could leave no stars I would. Originally thought this was a great facility for my dog but learned that it wasn't. I was taking my dog weekly for doggie daycare and paying in advance for boarding event that was upcoming. The daycare visits were to get her acclimated to the facility and other dogs. They labeled my dog socially sensitive, which was fine, but after 2 visits, when I picked up my dog one evening the attendant gave me change back from the cash, I had provided in the morning to cover future daycare visits. When I asked why, she told me they were changing their payment system. I later received an unprofessional email that basically my dog was not welcome there. They could have talked to me when I picked my dog up but they didnt have the courage to do that. The email from the managers of the facility stated that my dog would not move from room to room quickly enough when asked and that she would not let them approach her. My dog did not bite anyone or other dogs, but the email further went on to say that my dog glared at the caretakers...really...a dog glared at you...finally they told me to talk to my dog and see what's up with her. I responded to the manager's email expressing how I detected sarcasm and unprofessionalism and that if it was so simple to talk to the dog, then why didn't they try doing that. That last visit, my dog who never whines, whined the whole way home in the car. I was ******* home thinking she had to use the bathroom or something, however reflecting, I think something more serious may have occurred that caused my dog some anxiety. Furthermore, I had a large deposit on file for a future boarding date, when I requested my deposit back, I was informed that I had cancelled the reservation, which I had two reservations and did make changes to the first one but had left the deposit on file because I had reservation dates for later in October. I cancelled the first reservation within 5 business days which I believe their agreement is less than 72-hours notice you lose your deposit. I was informed to review their policy per the PayPal invoice which stated this. Basically, I think they hand select which dogs they want at their facility which they have a right to do, but dont make it seem like my dog is a problem when she wasnt. Since they technically did not want to deal with her, I feel they should have refunded my deposit for boarding. Important to note that I found another facility, who welcomed my dog with open arms and stated that she was easygoing, got along with the caretakers and other dogs and they would absolutely love to continue providing care for her.