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Find a Location

Lone Star Motor Company has 1 locations, listed below.

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    Business ProfileforLone Star Motor Company

    Used Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Products & Services

    This company offers used car sales and financing.

    Business Details

    Location of This Business
    1507 S 1st St, Lufkin, TX 75901-4719
    BBB File Opened:
    7/22/1998
    Years in Business:
    26
    Business Started:
    3/1/1998
    Business Started Locally:
    3/1/1998
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Mrs. Maria Orta, Secretary
    • Mr. Josh Rhoden, Co-Owner
    • Ms. Lynn Phillips, Co-Owner
    Contact Information

    Principal

    • Mr. Josh Rhoden, Co-Owner

    Customer Contact

    • Mr. Josh Rhoden, Co-Owner
    Additional Contact Information

    Fax Numbers

    • (936) 634-7883
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/02/2023

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    We went to Lone Star Motors and FINALLY got a 2016 **** Focus that we THOUGHT was a great car looks wise was great my Daddy looked at it best he could without tools and it was fine!! On our way home it broke down. My daddy and little sisters ********** fixed it, and we got home. We spent a little OVER $2,700! We are NOT rich, and we cant just make this money back over night! On ********** to work Saturday he BARELY made it and its been in Georgia Pacific parking lot ever since! I called today and they LIED and said the owner wasnt there today and I missed a call while I was cleaning and called them back and when I was explaining the situation, he kept cutting me off and of course I DID raise my voice. I told him we have a 30 day warranty we are going to bring the car back and we want our money back and he said no, theres no money back guarantee. We hadnt had the car but maybe a couple hours and it messed up! I said, but theres absolutely no way yall didnt know it was broken or something was wrong with it. Theres a warranty Im bringing it back and I want a refund. I have all the paperwork and the receipt. Well since I was being too rude & was raising my voice he threatened to hang up on me and I said okay, well me and ***** and my father will be up there and I want a refund and he said since I was being hostile he would call the cops on me!!! And I said okay? Im not scared of the cops.. I havent done anything wrong?! LUCKILY MY DAD WAS LEAVING AND SAW A WRECKER TAKING THE *** AND FLAGGED HIM DOWN AND GOT WHAT LITTLE BIT OF STUFF IN THE *** THAT WAS OURS INCLUDING THE BASE TO OUR SONS *** SEAT OUT OF THE ***. THEY HAD TECHNICALLY NO RIGHT TO TOW IT SINCE WE ARE NOT BEHIND ON A PAYMENT. But it is what it is. We did call ********************************** and they did say legally they do have to return the vehicle back to the parking lot, but that is up to **. We weren't behind a payment and they repo it! We had it for a couple days! And it broke the first day!

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Tneshia S

    1 star

    05/22/2023

    They sold me a car in February and it broke down in **** ** was 2017 ******* sonata. I paid **** down and 680 car note. The owner **** was very rude and refused to help, DO NOT GET A Car from here, they will take you for your money.

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