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Find a Location

Spirit Chrysler Dodge Jeep Ram has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforSpirit Chrysler Dodge Jeep Ram

    New Car Dealers
    BBB accredited business

    Additional business information

    Additional Info:
    formerly known as FENNER TUBBS COMPANY
    See all additional business information

    At-a-glance

    Customer Reviews

    1.67/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    13 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/5/1998

    Years in Business: 39

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    4611 Avenue Q, Lubbock, TX 79412-2205
    BBB File Opened:
    7/1/1984
    Years in Business:
    39
    Business Started:
    7/1/1984
    Business Started Locally:
    11/1/1997
    Date of New Ownership:
    7/1/1984
    Accredited Since:
    1/5/1998
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Partnership
    Alternate Business Name
    • Spirit Automotive LP
    Business Management
    • Dan Qualls, General Manager
    Contact Information

    Principal

    • Dan Qualls, General Manager

    Customer Contact

    • Dan Qualls, General Manager
    Additional Contact Information

    Fax Numbers

    • (806) 765-0504
      Primary Fax

    Email Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    13 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/26/2023

    Complaint Type:
    Billing Issues
    Status:
    Answered
    "My Mother went to Spirit Chrysler in October 2022 with her 2018 ****** Rav4 and owing ********************** around $17,000. But when she left, she still had the same car, yet now owed Chrysler Financial a whopping $30,000! She thought she was refinancing for a better deal, but it turned out to be an unethical situation. I reported this to Chrysler headquarters and reached out to Spirit, but they just claimed she agreed to the terms. The document doesn't mention anything about a trade-in value, and she left with the same car! They even charged her for tax, title, and licenses, even though she already paid taxes when she first bought the car. It's mind-blowing how they act like this is normal.So They basically sold her own car back to her at a higher price without any proper documentation. We need to address this in the complaint to make sure they're held accountable for their actions.We need to expose Spirit Chrysler and make this right. How many others have been scammed?
    Read More

    Customer Reviews

    6 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jessica R

    1 star

    10/14/2023

    Well i went in for the promotion that they are having. which was trade in your car pay off the loan you had to help you get into a new car .And then it turns out that they would not even do the promotion with me things were false when putting in my credit application. I called all week to try and get this problem fixed. All they would do was take my name and number so someone could call me back. I never got a call back. When i did call ***** he hung up next several times. I was asked to surrender my current suv and lie to the bank just to get the new loan approved. Which i did not agree on. That would mess my credit up. I was threatened with a repo if i took the new suv back. All in all every one was very sketchy and will do anything to get a sell.I feel like i was lied to and taken advantage of. I know legally i have 30 days to back out of a car purchase and they kept telling me no. Then my brother went with me to try and fix the problem. He asked for the credit application. He was denied to see it even though i was right there with him. and legally i know that you can't put a couple on the same car note if there not married or living in the same house or at the same address. We were told its no problem. I went from not needing a cosigner to all of a sudden needing a cosigner I asked what the situation would do and how it would fix the problem never got a response.So in the end i took the new suv back and left because as a single mother. They get me almost ***** payment which i can't afford and then was told o pay on it for a couple months then refinance it.I told the sells person to in the begging that i didn't want a payment over 500 and then all this happens. And i don't know if Talking to a manager would help. I tried doing that all week and not once did manager call me back. Yesterday when i went in. I asked for a manager to talk to. And never got to speak to one.I jus don't want this situation to happen to anyone else.

    Local BBB

    BBB serving North Central Texas

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