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Business Profile

Land Surveyor

Hugo Reed and Associates, Inc.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/18/2023

    Type:Customer Service Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A ***************** work truck parked next door to my house to do some work nextdoor. That's not a problem. The problem is when the two workers begin trespassing and DIGGING HOLES IN MY FRONT YARD and tearing out grass. *********** never acknowledged me even though I was standing right there, obviously concerned about them damaging my yard. They never explained who they are, or why they need to ruin my front yard by tearing out a large portion of grass and digging holes. *********** began staring at me with an aggressive grimace, trying to intimidate me; even though I was just standing in my front yard and they were trespassing. Then ONE OF THE WORKERS FLICKED A LIT CIGARETTE ON MY YARD. *********** then moved their way to the back alleyway and began digging holes up against my back fence, effectively damaging the structure and integrity of the fence itself. They damaged my front yard and my back fence, and could have burned my whole house down with the lit cigarette. This wouldn't be such a big issue if they could have just introduced themselves and explained that they needed to do some work on my yard. But instead, they trespassed without warning or permission, began ruining my front yard, and then started trying to intimidate me when I was watching them to see what they were doing. I live here, this is my house. THIS ISN'T A CONSTRUCTION SITE, this is a residence; they showed no respect or privacy, damaged my property, and flicked a cigarette in my yard . THE ***************** COMPANY TRUCK NUMBER WAS "101".

    Business Response

    Date: 11/02/2023

    The attached email was sent to the party who initiated the complaint in efforts to reach a resolution.  Our firm has issued an apology and stands ready to discuss any further remedy, if necessary.

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