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            Business ProfileSmallwood Home

            Online Retailer

            Contact Information

            3750 W Loop 281

            Longview, TX 75604-5546

            Visit Website

            Customer Reviews

            3.93/5

            Average of 240 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            30 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 12

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            3750 W Loop 281, Longview, TX 75604-5546
            BBB File Opened:
            11/16/2016
            Years in Business:
            12
            Business Started:
            6/1/2012
            Alternate Business Name
            • Smallwoods
            Business Management
            • Mr. Joshua Smallwood, Co-Owner
            • Mr. Trevor (Smallwood), CFO
            • Trip Dishman, Chief Technology Officer
            • Zac Bolton
            Contact Information

            Principal

            • Zac Bolton

            Customer Contact

            • Mr. Joshua Smallwood, Co-Owner
            • Ms. Holly Smallwood, Co-Owner
            • Zac Bolton
            Additional Contact Information

            Phone Numbers

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            Industry Tip

            BBB Tip: Smart shopping online

            Customer Complaints

            30 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/22/2023

            Complaint Type:
            Product Issues
            Status:
            Answered
            Pictures printed very grainy/blurry. I reached out to customer service about this and they told me that it was up to their standards. The two photos you are unhappy with are photos that are taken at a further distance making the people and fine details much smaller compared to the other three. That is why these details may look grainy when viewed closely. The optimal viewing distance of these prints is 3 to 4 feet. I am not paying a high price for my pictures to be printed to where they look okay from a distance It should be told to the consumer that your photo may print of low quality. I even had sent in the photos to check quality and they told me the pictures were of high quality and resolution and should print clearly. It is clear to me they are not capable of printing high quality prints or else they would have offered to reprint but they know they are not able to deliver such. They have low quality control standards for a high price.
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            Read 29 More Complaints

            Customer Reviews

            240 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Marissa B

            04/17/2024

            I have been more than impressed with my order! The most beautiful prints I've ever ordered! I had one small issue that was resolved quickly. Amazing company, ******************** service! I will definitely be a repeat customer ?????

            Smallwood Home Response

            04/25/2024

            Hi *******,We are so happy to hear that you had a great experience with our Loyalty team and that you love your products. We really appreciate the kind words and continued support!
            Read 239 More Customer Reviews

            Local BBB

            BBB Serving Central East Texas

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            BBB Reports On

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