Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle on June 14th 2025, when I was purchasing my vehicle it stated it came with window tint, and that I was not able to take it off because it was already on the car there for if I wanted the car I had to purchase the tint. On Monday the 16th of June, I had discovered that the window tint was not actually there and I was made to pay for a product that I 1. Did not want or need and 2. That wasnt even on the car to begin with. For the past week and a half the dealership has been giving me the run around not returning my calls, not scheduling me an appointment to remediate this. Finally as of June 23rd I got through to someone and finally made an appointment and took my car there June 24th, I picked up my vehicle only to discover they didnt complete the entire installation and said it was completed. They only installed window tint on the front driver and front passenger windows but had stated the entire vehicle had been completed. After this whole ordeal. I was talking to a manager at the dealership and I took down his number because he stated he would give me a call within 30 minutes from the current time of 12:20 PM. I hadnt heard anything from him so I gave him a call only to be given the run around again of not getting to speak to **** (the manager) because he didnt pick up the phone.

• Initial Complaint

  Date:06/21/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dealership LOST $50,000 Cashier check. Blamed me for its loss, demanded I return the vehicle I purchased PROMISING TO HOLD THE VEHICLE until I was able to replace the cashier check (90 days due to bank rules), returned my trade in vehicle damaged by their people, relisted the new vehicle for sale a week later. General manager claims I canceled the deal. I did not and was in near daily communication with finance manager. Case was transferred to a "Sales Manager" who took listing down for 2 weeks while I was still trying to replace the lost cashier's check. No communication beyond initial call with "Sales manager" Vehicle relisted again despite promises to hold vehicle. Manager told me I was out of luck AFTER RELISTING WITH NO WARNING. Not their problem. I STILL dont have my money, they have damaged my existing truck, and cost me almost a 1000 dollars in damages, lost parts/keys on the existing vehicle and fees to correct their issue. Due to the sheer incompetency and broken promises the resolution I am looking for is to release the vehicle at cost until a replacement check can be produced.

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a new car and service contracts were added without our authorization. Returned to the dealership to sign cancellation forms and was told it would take 30 to 60 days to process. We are over ************************************************************************************* a cancellation being filed by the dealer.

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Certified Pre-Owned 2020 ******* Palisade in February of 2024. I also purchased an extended warranty at this dealership for the vehicle. Within the first few months, I noticed that the vehicle was using an inordinate amount of oil. I also noticed the transmission operating unusually. I contacted the dealership to notify them and was told to bring it in for an oil consumption test. At my request, the dealership performed an engine flush and oil change. At this time I also requested a transmission service, which they performed. They told me to bring the vehicle back and drop it off after ***** miles so they could perform the oil consumption test. However, I could not drop the vehicle off in a timely manner because the dealer never had a loaner available. In the interim, the transmission issues got worse and the sunroof broke. I contacted the dealership again, and this time I was able to drop the vehicle off for them to diagnose/repair the issues because they had a loaner available. I dropped my vehicle off 2/3/2025. It is now 5/22/2025 and I still have no resolution. I have been told that ******* does not want to cover the repairs for the sunroof or transmission (even though it was CPO). I have also been told that when we purchased the extended warranty, someone made an error with the paperwork. So now the repairs are still being postponed while the dealership apparently tries to fix their mistake. Even if I get my vehicle back with the sunroof and transmission repaired, the oil consumption issue will still need to be addressed. I am not being left with many options at this point. I am concerned that I have purchased a lemon and even if I wanted to get out from under this vehicle, my resale has been greatly diminished. I never receive any updates unless I am the one who makes contact.

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took me car to World car about two years ago,because I was hearing noise in the tire. I had went several times with no resolve. So I decided to take it to **** after 2 or 3 attempts **** Nissan fixed the issue. The issue started again. I took it back to **** and they did a diagnostic and was going to fix the issue and I was told that it had to be approved by the manager from world car to do the work. World car said no so I had to take the car to World car. World car had my car about 4 or 5 days and the billed my extended warranty for something. I paid the 50 dollars that I had to pay only to come home and still have the issue. I then took the car back they said that they couldn't hear anything,so I drove the car and the service manager listened and heard it. Now my car was back in the shop for another 4 or 5 days saying that it was a sensor. Ok Now I took out a loan to pay for this service and my car is still making the same noise. I know that there are a couple of things that need to be done that doesn't have anything to do with this issue ,but I just want my car fixed. I'm not a mechanic so I can't say ,but I feel like World car is hiring a whole bunch of ******* mechanics. I just want my car fixed and they can pay for the service not rendered. I don't have time for the back and forth. I work. This main reason I do not want world car to service anything on my car. They are not fixing the issue. My car needs to be inspected sounds like a suspension issue I think ,but then again like I said I'm not a mechanic and as mechanics somebody should know the problem. Please help

• Initial Complaint

  Date:09/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Vehicle was broken into while getting a warranty claim diagnosis. The dealership had my Nissan Titan from September 5 @ 0630 until September 6 @ 1400. There were no signs of forced entry into my vehicle. So, there is two scenarios that happened. One is the employees failed to lock my vehicle while it was in their possession. Or two, one of the employees stole my belongings. The assistant manager I spoke with didn't seem to care or take the incident seriously. He told me that only one person can review the cameras. And that person was on vacation and wouldn't be back for two days. That seems very disingenuous for someone who had over $1,500 in property stolen. I was also told it is store policy to lock customers vehicles. A police report with Live Oak PD was made.

  Business Response

  Date: 09/19/2024

  While this theft is unfortunate, World Car Nissan cannot be responsible for items left in cars by it's customers. Signs indicating for customers to please take any valuables out of their cars, as well as the sign indicating World Car will not be responsible are prominently posted at the entrance doors. In reviewing our security, the location of the vehicle was not covered by our security cameras. World Car also conducted an internal investigation into this matter and no one witnessed any theft or were any of it's employees implicated. The matter was turned over to the police department to conduct any further investigations into this matter. We regret and are sorry that this happened. The customer was notified to contact their insurance company for coverage and replacement. 

  Customer Answer

  Date: 09/19/2024

  Complaint: 22255816
  
  I am rejecting this response because:

  It is your stores policy to lock customers vehicles while in your care. Clearly that was not done since there was no forced entry into my vehicle. Furthermore, my vehicle was only parked in front of your store for maybe 30 minutes, My truck was blocking your garage/service entrance, which would prohibt you from accepting other customers if it was "left out front", so you are lying. Also I checked on the status of my vehicle, on the second day at 0800 and my vehicle was in the back lot, where there is countless cameras. I find it extremely odd that you will not share the security footage with myself or the detective from Live Oak PD to review the security footage for ourselves. Also, if you look at a review from 4/2024 on the BBB website. You will see another customer had the same exact scenario happen to them. Your dealership handled this extremely poorly, with no compassion, care, or expeditiously to find evidence of this matter. You have a D- on your BBB rating,  and it is EVIDENT you do not care about any of your customers. I've been coming to your dealership for two years now for service, and it's never been an enjoyable experience. If your a customer reading this, run away from this terrible dealership. 

  
  Regards,
  
  Danson Hensley

• Initial Complaint

  Date:09/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  World Car ******* had my car since June 27th, but one of their workers didn't submit the necessary paperwork so it wasn't marked as being checked in for repairs that day.They were unaware they were in possession of my vehicle for the month of July. My fiance and I had to go to the dealership and show one of their workers my car had been sitting in their service lot for weeks with nothing done to it. There was even a tag number on the dash.Only after I had shown them I wasn't crazy about dropping my car off did they finally work on it. Even then, they only did the recalls and did not address my issue of the air bag light. Probably because they had no idea what work needed to be done on the car with the absence of the paperwork that should have been done when I checked it in. Instead, they want to claim I "refused" to pay for the diagnostic fee when clearly I had no issue paying it with ****** *******************, because World Car ******* put the service date of my vehicle as August, corporate is not willing to reimburse us of the rental car we took out for the month of July when my car was still in their possession. The service manager argued that I shouldn't have taken out a rental when the dealership has a sign on their service department door stating they are not issuing loaner vehicles for customers. Was I supposed to just not go to work the entire time my car was sitting in their service lot????

  Business Response

  Date: 09/19/2024

  I am sorry for the confusion that you experienced with our store, it appears that the vehicle was never checked in until you returned to the dealership to follow up on the recall being done. I do not believe that rental car coverage would have been furnished by **************** for the type of recall requested based on the year model and the mileage on your vehicle. Our dealership does provide loaners to customers who have purchased from us on a limited basis and must be pre-arranged; there is no charge for this service. We do not have rental vehicles. I also notice that you were requesting a billing adjustment, however the recall was done at no cost to you, so I am not sure how we can help at this time. Perhaps you could follow up with our General Manager, **** *****, as to what you are requesting and we will be happy to help. 

  Customer Answer

  Date: 09/19/2024

  Complaint: 22222429
  
  I am rejecting this response because:

  I explained in-person to the service manager I took out a rental from Enterprise after a week of not hearing back in regards to the service status of my vehicle. I simply asked for the service dates on the receipt (August 6-7) to be adjusted to reflect how long my car had been at the dealership (June 27 to August 9) so my consumer complaint case manager could submit a request for reimbursement. I was told no by the service manager because there was no record of my appointment even though--I cannot stress this enough--I had physically confirmed with a service member my information and what service I needed done on my car when I dropped it off in June.
  
  Regards,
  
  ********* *********

• Initial Complaint

  Date:08/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Window replacement was returned to dealership since it was the wrong part labeled in the right box given. Returned item. Received a check, deposited the and the check was returned and was assessed a return check fee. I would like a money order or an official check to resolve this issue.

  Business Response

  Date: 09/09/2024

  My understanding is that we sent a replacement check to Mr ********* on August 15 through overnight mail, this check was cashed by Mr ********* on Aug 16. I believe the matter has been resolved 

• Initial Complaint

  Date:06/07/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a certified used 2021 Nissan Versa Sedan from World Car Nissan Around June or July of 2023, for my stepson, ********************************** time of purchase we were promised 2 working key fobs. We received only one. We were told the other would come post-purchase.I contacted World Car Nissan several times during 2023, as recently as December. Each and every time, I was told the dealer is still waiting for the part (key fob).It is now almost ONE YEAR since purchase and still no key fob.Furthermore, the dealer has made zero attempts to contact us regarding this discrepancy.I no longer have any trust in this business.I am requesting an immediate refund of the CASH VALUE OF A REPLACEMENT DEALER KEY FOB for the 2021 Nissan Versa. I estimate a dealer will typically charge in excess of $200 to replace and program a brand new key fob.I DO NOT want a used key fob. I paid good money for a 'like-new' certified Nissan and I expect the CASH EQUIVALENT of a brand new and programmed key fob.Otherwise, I will take this matter to court and request the dealer take back the vehicle and return our money in leu of non-fulfillment of the contract, promising us two programmed key fobs upon delivery of vehicle.I do NOT want to wait further for Nissan to restock their parts. This is World Car Nissan's poor selling practices and in no way whatsoever my fault.

  Business Response

  Date: 09/09/2024

  I tried to investigate this matter, but since the vehicle was sold over a year ago, all that I can tell is that the 2nd key was issued at the time the plates were issued. We do not keep the second key for our vehicles at this location, but keep them secured at the corporate office in order that we can insure they are delivered to the correct person buying the vehicle. I have no problem providing a second key, we would have to make one, and would be glad to do so.  Mr. ***** could contact **** ****, he is the General Manager of the Nissan store, ************** and he will be happy to help. 

• Initial Complaint

  Date:03/05/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Friday, December 29, 2023, I bought a New 2024 ******* Palysade xrt with less than 60 miles. ***** driving on the 3rd day Monday, January 1, ************************************************************************ something underneath, the info on the dash was saying to release the parking break and the steering wheel proceeded to lock I ended in the middle of a busy street as we tried to turn the car completely shut off and it would not take the gears much less not able to go in neutral so at least I could push the vehicle out of the way and nothing happened . 10 days in and we had not heard from the dealer about the diagnosis Another ***** days pass and heard nothing about our car. We maid a call to the manufacture and they opened a case since it shouldnt have taken this long for a diagnostic, come to find out dealer and manufacture said it would take up to 7-10 weeks for a diagnosis. By this time my first payment is due. I called my bank who approved the loan and let them know about this. They suggested we let the dealership know we demand a buy back. The manufacture agreed but again no communication as they would call us back to what needs to happen next again no call no email. We got a hold of manufacture and they explained the process and that it would take time, after weeks and now months we receive a bogus offer that they want us to sign: they pay only value of the car and stated we would owe them a difference of $2400. We rejected this offer and went back to the dealer and spoke to the manager. He verbally agreed that that was unfair and would get ******* to pay the full amount and we requested our down payment back plus our 1st month payment since we hadnt had the new car he agreed to add it, again weeks have passed by and nothing has been done. It is now Friday February 23, 2024 and going on to a second payment with no resolution.