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Business Profile

Mortgage Broker

Premier Nationwide Lending

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mortgage Broker.

Complaints

This profile includes complaints for Premier Nationwide Lending's headquarters and its corporate-owned locations. To view all corporate locations, see

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Premier Nationwide Lending has 37 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/12/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have contacted this company multiple times to ask they remove me from their calling list. They keep calling me telling me that my loan opportunity is about expire. If I want to be removed from their calling list press 9....I have pressed 9 numerous times on numerous calls, but they keep calling. If you want to speak to a representative, please press 2.. I pressed 2 and asked to please, please stop calling me. They assured me they would stop calling me. They continue to call me every day. PLEASE STOP CALLING ME. I DO NOT WANT A LOAN FROM YOU. I DO NOT WANT TO DO BUSINESS WITH YOU. PLEASE REMOVE ME FROM YOUR CALL LIST. DO NOT CALL ME.

    • Initial Complaint

      Date:02/06/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I get 4-8 calls a day. Used to be 4 calls but I selected the opt out button and calls have increased.

    • Initial Complaint

      Date:02/05/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I receive at least **** calls a day from this company. I block the number and then they call again from another. They leave several voicemails and ask continuously to furnish them with final lending docs.

      Business Response

      Date: 02/07/2024

      Dear ****************,


      I truly sympathize with you. I detest unsolicited phone calls. I see you are located in ******** and we were never licensed in ********, nor did we have any loan officers in that state.  Premier Nationwide Lending was a *** of ****, which is no longer conducting business.  The *** Premier Nationwide Lending, along with our loan officers, are now part of Lower Mortgage. 


      I wish you the best in tracking down the callers. 

      Customer Answer

      Date: 02/07/2024

      I will take a snap shot of the continuous voicemails that I receive daily!  It comes from their number at least 4 times a day so I find it hard to believe that they will not take responsibility.  I will take pictures of the voicemails they leave.

      thank you BBB

    • Initial Complaint

      Date:02/01/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I simply want this company to stop calling me with a recorded call several times a day, week after week, to offer me a loan. They use multiple numbers starting with 844 so I am unable to block them. . I have zero interest in what they are offering. I live overseas and am charged for every call. Since the calls are automated, I cannot tell the caller to stop calling me.

    • Initial Complaint

      Date:01/11/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had ******** Home Mortgage Servicing in 2011. They sold my loan several times, so I am no longer with them. I have a situation from 2011 when ******** Home Mortgage Servicing was mortgagee on my home loan. I have been trying to reach out to them, but with no luck. I need a contact phone number for this business or for them to contact me. I click on the link above "website" and it takes me to a completely different mortgage loan provided.

    Premier Nationwide Lending is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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