We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Brand Development

TELeasy.net

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Brand Development.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/21/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** Answering machine quit working after 5 months, refund policy is only 30 days, tried contacting **** like they suggested, they do not deal with anything but mobile devices at their stores, so no where to take it. Apparently, no one has to stand behind their products when they quit working?

    Business Response

    Date: 12/29/2023

    Hello Team,

    We are a third party reseller and buying all are products from authorized distributors. Being a marketplace reseller we have 30 days return policy, where customer can return the product for full refund. The customer can claim the valid warranty directly from the manufacturer in case of product related issues after the 30 days return period. In this case, looking at the customer's complaint it seems that he contacted the wrong department in AT&T. Please find the below details to claim the warranty (The same information is also available on the AT&T website)

    "To obtain warranty service in ****************************, call ************** for instructions regarding where to return the Product.'

     

  • Initial Complaint

    Date:11/03/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Kingston product through Amazon, expecting it to be shipped and fulfilled by Amazon. Instead, it was through the third party *******. I requested a cancellation through Amazon the morning I made the order. I did not receive a response from the seller and over 24 hours later, received a shipping notification for the product.When I received the product, I found that the third party had just ordered the item through Kingston and had Kingston ship me the product, which explains why it took so long to get the item that I originally ordered on October 24th 2023 and didn't receive till October 30th 2023.I requested a return through Amazon and shipped the item back on the 31st, and it arrived at the seller on November 2nd 2023. The seller issued a refund and only refunded $190.03 out of $223.57, around $3.50 was expected to be docked to pay for the shipping label.This seller has horrible reviews and had I know it was coming from them, I would have never ordered the product, but Amazon's interface makes it really hard to tell.At this point I could care less about getting $20 dollars back. Instead, I'd like this business to stop preying on customers and charging an absurd restocking fee for even unopened items or worse off faulty items that they themselves send out.

    Customer Answer

    Date: 11/03/2023

    After submitting a complaint to the seller via Amazon, the seller has provided a refund for the restocking fee.

  • Initial Complaint

    Date:07/13/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 29th, 2023 I placed an order on Amazon for an item that.was to be sold and shipped by the ******* Corp. In ****** *****.. When I placed my order I was not informed that the item was out of stock. The delivery date was to be from July 6 to July 11 for an item being shipped from ****** ***** to ********** *****, maybe 40 miles. *** on July 3, 2023 I received an email stating that the item was out of stock and they didn't know when it would be back in stock .

    Business Response

    Date: 07/27/2023

    Hello BBB Team, 


    Message which was sent to the customer : 
    Hello ******,

    I regret the delay in sending you this order, and I entirely understand your worry. Unfortunately, this item suddenly sold out, and we do not yet know when the next shipment will arrive. We currently have two choices. Either you can decide to wait till the product is available with us OR you can start a cancellation request, in which case we will start the refund process for your account immediately . Sorry for the trouble you have caused.
    And Customer decided to cancel the order. So as per the customer's request we cancelled the order and the money was refunded back. 


    Our Response : Firstly we apologise for the inconvenience caused to the customer.
    Customer placed an order with us on 29th June and unfortunately before we processing this order it went out of stock.
    So we gave two options to the customer either to wait or cancel the order. 
    Customer choose the cancel the order and requested for the cancellation. Thus we cancelled the order and refunded the money. 
    But as we found customer filed a complaint with ********************, and he is really unsatisfied with the transaction. 
    We would like to make up for the inconvenience. So we decided to ship the same product to the customer as it back in stock for free. 
    Sharing the tracking id : ************. 
    Please let us know if need any more help or information. 

    Regards 
    ******* Corp

    Customer Answer

    Date: 08/01/2023

    I have reviewed the business response and accept this resolution. 

TELeasy.net is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.