We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Home Builders

Ariva Homes

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Builders.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    New home owner, about a week of having the home, the shower from upstairs created a flood in my kitchen, Water was coming out from the vent and light fixtures. Roof started cracking. Carpet from upstairs got wet. Water was coming out of the foundation outside. Contractor says that I just need to air out my carpet as if mold isnt going to be created. They want to put paint over the water damage again as if mold isnt going to appear. As an asmtico person, this is unacceptable. Damage cant just be covered up. Roof and side wall need replacing, shower removed to check the extent of the damage. I bought a new home, not a wet moldy home. Contractor said it was a faulty faucet, plumber said there was a missing part, who has the correct issue? How did inspection miss that? Are inspectors being paid to lie?

    Business Response

    Date: 12/02/2024

    Our customer care rep ****** ******* has been made aware of this and will been in contact with Mrs. ****** ******** as soon as possible to schedule an appointment. 

  • Initial Complaint

    Date:10/21/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased home in 4/2024. Problems noted before closing were told it would be fixed by ****** and ***. Problems have yet to be fixed. Ariva Homes knows of issues. 2-10 home warranty is no help. ARIVA HOMES now contracted us with ******. Contractors as well as ARIVA HOMES will ignore issues. Appointments will be set and they will not show up. We have had issues such as AC leaking in house, doors needing replacing, fences falling apart, tiles needing replaced, grout coming apart everywhere incluiding in showers. I do not have enough space to list all the problems here. They know of the issues, the company officials know of the issues and refuse to comment or communicate. I have requested meeting multiple times and have been ignored. Would not recommend this company as they have poor work ethics and do not care about their customers at all.

    Business Response

    Date: 11/19/2024

    We are in contact with Mrs. ******** through email trying to set up an appointment. Mrs. ******** mentioned she will be contacting us by the end of the week to set up an appointment. Attached are our email conversations.

Ariva Homes is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.