Customer ReviewsforInternational Bank of Commerce

I called in this past year 2023 and got help from a "manager" the guy said he would remove autopayments from my account and it was a lie because this morning when I called in a supervisor helped me and told me that apparently nobody set removal of autopay. The guy also went to the extent of telling me that I had never called in the past year 2023 and that there were 0 registered calls about me calling in. I also asked the gentlemen that there should be notes about me calling in and apparently the guy said that they don't LEAVE notes on the accounts. He said they would review my account for previous calls cause they dont see any at all.I also had an issue where I kept having to call in to get the bank to unlock my card for an hour at a time so I could use my own money on the card, I would have to call more than 6 times to finally get my card unlocked so it can be used. These practices the company use are unethical and need to get looked into because this is absurd. The Supervisor I spoke with this morning told me I was being rude for making remarks on how they handle their job. I asked him how am I being rude for commenting on how they work and the guy could not respond to my question, absolute unethical practices on behalf of the company.

I love them, just don't like the -35 overdraft fee's that make me go over on my "overdraft limit"

I am concerned that now when you write complaints on BBB that locations and addresses of locations get blurred out. Why would they do that.? Either way, my experience with this bank was ok until they hired unquailified people off the street. The passive aggressive and sarcastic remarks for the purpose of being abusive to the customer is now at a whole new level. Now the customer cant even complain about simple things like time, or employees not being knowledgable on what to do and then get upset at you because you complain about people not knowing what they should know. All the way having to deal with sarcastic and passive aggressive remarks. With all these bad reviews, HOW DOES THIS PLACE AN A+ RATING?...I guess now you pay for it and thats all it takes.

All expenses on the account match. However, my balance never does. I check transactions for 6 to 12 months, all posted, so how are we getting different balances? I believe they are dipping into the initial starting balance and playing with numbers, causing overdraft for customers. When I ask IBC, they can't provide me with an answer. I'm closing my checking account. I've never had any problems with Chase checking. For the past 8 years, ***** and I have balanced to the *****. Beware! IBC is cheating customers!

When you Buy a money order using cash or debit card and send it to someone such as my daughter sent to me... why should the bank be able to hold your money with the excuse you don't have enough money to cover it? You purchased it with cash or debit card it should be same as cash. Is this legal? Further more... Can they ask what you are using it for?

I have over draft turned off but every month IBC overdrafts my account and when I ask why the answer is always we dont see that on our end. Money goes missing here and there from my account. Over the past 2 years of IBC I have probably lost $150 from small amounts getting taken out by IBC and they overdraft me and I get stuck with the $35 fee which I cannot afford to be missing an extra $35 down the drain happens at least every 2 months.

I've been baking with IBC for 10 years now and would always recommend them to family and friends, however, over the last few years, I noticed how unprofessional the particular one I bank at is (Hebbronville). I would hear conversations between the tellers gossiping about customers and their money, cussing and using unprofessional language. Over the weekend, my card locked due to making large purchases. I spoke to fraud prevention and was told the problem was resolved except my card was still not accessible. I was advised to go to my local IBC to take care it. I went and the only employee who could help wasn't there. I tried calling 3 hours later and was told that individual was busy. I left a message and asked if she could return my call. The teller didn't ask for my name or number and hung up. I never heard back. I called again the next morning and was told again, the individual who could help me was "too busy helping another customer". I asked to leave a message again and the teller quickly attempted to hang up. I asked if she had my name and number and she said she didn't and asked for it. Seriously? So I gave it to her and the teller said she would leave the message to this person. Again never heard. Really annoyed with this situation as I haven't been able to use my card since Friday and we are now Tuesday evening. I may be switching banks after this experience.

FixMyCredit (David) was such a pleasure to work with.  He was professional with a friendly warm attitude. He worked on my credit report for 2 weeks and asked me to go online again to check the current situation of my profile. Surprisingly I checked and he has boosted my score to a high 803 with beautiful lines of credit. No question was too small. He kept us updated at all times. The process was smooth and stressless.  I would definitely recommend: ***********  *  *******  *  ***