Business ProfileforHeaven on Wheels, LLC

Booked a limo bus over a week in advance. Provided schedule with timing and full addresses for each stop. We were to depart our hotel at 0830 on 4/12. I expected the bus to arrive by 0815, so we could load and leave by 0830, as the agreed schedule said. The driver arrived at 910, 40 minutes past the departure time. Nearly an hour later than a prudent arrival time. We kept our prospect's CEO and COO waiting for nearly an hour. We kept 2 teams of associates waiting for ah hour at 2 different warehouses for the guided tours. Because we were so late, we didn't get to have lunch with them. I'm hoping we don't lose the business because of their poor service. I called and asked for an adjustment to my bill, for the poor service. I asked for an apology and a 15% discount. After much prodding, I received an insincere apology without any ownership. I was told they can only adjust a recent bill. This hapoened yesterday. I'd still like to see an adjustme to my bill, of at least 15%. On-time service seems the bare minimum for a limo bus service. They did not fulfill their contract.