Complaints
Customer Complaints Summary
- 6 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/21/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Receiving multiple emails on various products. I would like to be removed from their and their partners email lists.
Business Response
Date: 04/28/2025
Hi,
Thank you for reaching out to us.
We understand your concern regarding the emails youve been receiving. After checking our system, we were unable to locate any records associated with your information. Its possible that the emails you are receiving are from other organizations or partners not directly connected to us.
That said, we recommend reviewing the emails for an "unsubscribe" link, which is typically included at the bottom of marketing emails, or reaching out directly to the sender to request removal.
Please let us know if you have any additional details you can share (such as the sender's email address or a screenshot), and we would be happy to assist further if we can.
Thank you again for bringing this to our attention, and we appreciate the opportunity to assist you.Best,
Fisico Inc
Customer Answer
Date: 04/28/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*** **********Initial Complaint
Date:11/12/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is continuously spamming my company with unsolicited emails.Every time it's requested to end the emails, the system says we are not on their list.I want to know where this company obtained our information and why we keep getting sent this endless nonsense.Business Response
Date: 11/13/2024
Hi *******,
Thank you for reaching out, and Im sorry to hear about your concern.
Weve reviewed our records and found no indication that any advertisements have been sent to your email or phone number from our company. However, if you could share the specific email address where the ad was received, we would be glad to ensure its removed from our mailing list.
We look forward to your response.Customer Answer
Date: 11/13/2024
This is the email in question:
**********************************
Regards,
******* Smelko
Initial Complaint
Date:10/15/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am being inumdated with SPAM emails from this organization. The "unsunscribe" link somethie doesn't connect to anything and/or when I do get through to the unsubscibe link, the request seems to be being ignored. This issue has been reorpted to BBB before and the company essnetially said "sorry," but doesn't seem to have corrected the problem. I don't need Athrozene nee support nor do I need any sort of sleep aid. Please make it stop and let your "marketing partners" know that I do not want to be on any sort of marketing list for any of Fisico's products or any ony else's products that they represent!Business Response
Date: 10/19/2024
Hi Artemis,
Thank you for alerting us to the problem and for speaking with **** on our team this week. As discussed, you are not a customer and have never purchased a product from us. However, you have been received promotional emails for our products in the form of email spam with no option to unsubscribe. These are not sent by us directly but by some of our partners.
Thanks to you, we have resolved the issue, removed these partners from our network of affiliates and are implementing a third party service that verifies unsubscribe links are working if anyone is to send emails promoting our products.
I am sorry for our experience but am very glad you reach out, worked with us and we were able to resolve it.
--
****** ********
Operations Manager
Fisico Inc.
****************************
****************Customer Answer
Date: 10/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Their representative (****) spent a great deal of time with me trying to track down the issue(s) and the individual(s) responsible. I am no longer receiving spam emails in their organization's name.
I am thankful for their rapid/effective response!
Regards,
Artemis ********Initial Complaint
Date:06/14/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
SEE THE ***** BELOW I AM RECEIVING FROM THIS COMPANY FISICO. I HAVE NO IDEA WHO THESE PEOPLE ARE NOR HAVE I EVER DONE AN OUNCE OF BUSINESS WITH THEM. THEY ARE HARASSING ME WITH VULGAR *****S AND I HAVE NO WAY TO STOP THEM. THE UNSUBSCRIBE BUTTON DOES NOT WORK. THERE IS AN ADDRESS APPEARING AT THE BOTTOM OF THESE *****S WHICH I HAVE INCLUDED TELLING CONSUMERS THEY HAVE TO WRITE TO THIS ADDRESS TO STOP THE *****S. WHY?! WHY DO I HAVE TO SPEND MONEY ON A STAMP TO STOP DISGUSTING *****S FROM THIS COMPANY. I AM INCLUDING THE ORIGINATING ***** ADDRESS AS WELL WHICH APPEARS BOGUS. NOW, IF THESE FISICO PEOPLE ARE PAYING A MARKETING COMPANY TO HOUND ME WITH THEIR *****S THEN THEY NEED TO CONTACT THESE PEOPLE AND TELL THEM TO REMOVE MY ***** ADDRESS. THESE PEOPLE ARE SCAMMING SENIOR CITIZENS WITH THEIR HORRIBLE *****S AND THEY NEED TO BE STOPPED.what eggs do to your brain PM precious memories <*********************************>2:28 AM To ******************** Fisico Inc.**********************************************************Business Response
Date: 06/17/2024
Hello,
Thank you for reaching out. We apologize sincerely for the inconvenience caused by the emails you've been receiving from Fisico Inc. We take such matters seriously and want to resolve this issue promptly for you.
Firstly, we assure you that Fisico Inc. does not condone or engage in any form of harassment, and it is certainly not our intention to cause distress. I understand your frustration at receiving these emails despite not having any prior relationship with our company. Please know that we are investigating this matter urgently to determine why you are receiving these emails and to put an immediate stop to them.
Regarding the unsubscribe option not working and the requirement to send a physical letter, we apologize for any confusion or inconvenience caused by this. We are looking into why the unsubscribe function is not functioning properly and will rectify this issue immediately.
Please be assured that we are actively addressing this situation with our marketing partners and ensuring that your email address is removed from any mailing lists associated with Fisico Inc. If you have any additional information or specific email examples you can forward to us, it would greatly assist our investigation.
Once again, we apologize for the distress this has caused you. Rest assured, we are committed to resolving this matter promptly and ensuring that you no longer receive any unwanted communications from our company.
Thank you for bringing this to our attention, and please let us know if there's anything else we can do to assist you further.Initial Complaint
Date:12/05/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Paid for pills never receive call them the charge my card and said they where back order should haven in a few days been over a month scamBusiness Response
Date: 01/17/2023
We would like to address the concern. Please note that we received a chargeback from the customer before we could even ship the order afterwards the customer reached out to us about the status of the order and we replied to her that we had to cancel the shipment due to the filed dispute. When the result of the case was released, we have refunded her accordingly.
We hope this response would suffice. Thank you and have a wonderful day!
Best,
*******Initial Complaint
Date:09/26/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I mailed it back after 30 days of taking the medicine with no relieve. Mailed it back to Fisico Inc on September 6, 2022. Called no answer and no call bakcBusiness Response
Date: 10/05/2022
Hi **,
Thank you for interest in our products and trying them for a month. We understand that some customers might not be 100% satisfied and this is why we offer our unconditional money back guarantee which in your case was for a period of 9 months from the purchase date. Your full refund was already issued on 9/26. We have not received the return package in the mail yet. There are severe delays with the postal services so thank you for providing a tracking number for your return. This always helps speed things up.
We apologize for not being able to answer the phone after hours and on the weekend and I am glad I was able to talk to you directly last week. Please do not hesitate to reach back if we can by any further assistance.
Customer Answer
Date: 10/07/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*****************
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