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Find a Location

Steele Hyundai Kyle has 1 locations, listed below.

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    Business ProfileforSteele Hyundai Kyle

    Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    5 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    24795 I-35, Kyle, TX 78640
    BBB File Opened:
    9/1/2022
    Years in Business:
    2
    Business Started:
    2/1/2022
    Type of Entity:
    Corporation
    Business Management
    • Mr. James Munoz, General Sales Manager
    • Mr. Jason Pierce, General Manager
    Contact Information

    Principal

    • Mr. James Munoz, General Sales Manager

    Customer Contact

    • Mr. James Munoz, General Sales Manager
    • Mr. Jason Pierce, General Manager

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/02/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    I went in person to the dealership to cancel my extended service, my extended warranty. I was asked if I wanted the refund back to my credit card that I used to purchase the extended warranty and I said yes I have not received anything on my credit card I have not received a check in the mail I have not been contacted by the dealership what was not informed on how it would receive my money from the dealership for my refund and its been a month and I still dont have my Refund, Im not even sure how to get it or where to get it from since obviously its not up to them to give me my money back Im not sure who or how Im supposed to get my money back and they wont tell you any information in there not cooperative anyway the only response I ever got was Im sorry Im sorry about that. Im sorry and nothing else was offered.
    Read More

    Customer Reviews

    7 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Michael B

    1 star

    07/21/2023

    DO NOT GO HERE!! I needed to take my Hyundai **** in and Steele Hyundai had the closest appointment 2 1/2 months out. I called at the end of April for a July 7th appointment. The other four dealerships in the Austin **** were booking for September. I was told since the engine light was they had to do diagnostics which were by appointment only. I was at ****** miles and concerned about the ****** mile warranty. I called three times to verify that the warranty would not be a problem. I was told that they would just have corporate to approve it as in no big deal. I dropped my Kona off July 6th and had to call four times to see if they had looked at it. Finally, five days later I get a hold of ***** (service) and he said it is the timing chain and exhaust cam. He just needs to get approval and then they will start. I call two days later and ****** (asst) said it will be two to three days for parts and two to three days to install. I call back multiple times and finally get a hold ******* four days later. She informs that the warranty is denied and that the repairs will be $2850 plus a $180 diagnostic fee. I explained that I had called before to verify that the warranty would be good. I escalated it to the service mgr. *********************** and then to the General Mgr ***********************. I was told I should have dropped it off for two months or made an earlier appointment. These people do not care about anything then getting the most amount of money from you. I am going to be out $3000 and all they could was laugh that I should not have gone to them. Please listen to their own words and "DO NOT GO TO THEM" . They will rip you off and take your money and laugh the whole time.

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